Terrible experience.
I ordered a high-spec MSI Vector 16 HX A14VHG-635PL (Core i9-14900HX, 32GB RAM, 1TB SSD, RTX 4080), but was sent a clearly inferior model: MSI Vector 16 HX A14VGG with an RTX 4070 (lower power, 140W).
This was not a minor variation. I specifically needed the RTX 4080 for professional work, so the laptop was unusable for my purposes. As a result, I lost time and incurred additional costs due to their mistake.
Despite this being entirely their error, they refused to offer any meaningful compensation. The only gesture was a 5% discount code, which is wholly inadequate given the impact, I decided to have a look anyway... and sure enough more false advertising.
The same model is still being mis advertised on their site. The listing claims it is a VHG (RTX 4080) model, yet if you look closely at the specifications, it states a graphics card memory size of 8GB, which clearly indicates it is not an RTX 4080 machine, but the inferior RTX 4070 version. This is misleading at best.
I reported this over a week ago, and it remains unchanged:
https://www.backmarket.co.uk/en-gb/p/msi-vector-16-hx-a14vhg-635pl-16-inch-2024-i9-14900hx-32gb-1-tb-ssd-qwerty-english/201d5da8-cca5-4b0f-a156-73392b46b2f3?l=12
At this point, it is difficult to see this as a simple mistake rather than ongoing false advertising.
Buyer beware.
