Express Replacement

Buy with total confidence. If something goes wrong, we ship your replacement first. For free.

What’s Express Replacement?

Choosing refurbished doesn’t mean choosing less. If you’re not happy with your device, we ship your replacement device before you send the original back — for free. No hidden fees, no complicated claims, no contracts.

  • No hidden-fees, no hidden contracts
  • Hassle-free process
  • Extend the life of your device

How it works

  • 1

    Start a request

    Log in to your Back Market account and select your order. We'll help you confirm your order’s eligibility.

  • 2

    Receive your replacement

    A like-for-like device (or better) is typically delivered within 3 business days.

  • 3

    Return the original

    Use the prepaid shipping label to send your original device back within 10 days.

What's covered

✓ Sudden device failure (screen went black, device won’t turn on)

✓ Battery won't hold a charge

✓ Camera stops working (no signs of physical damage)

What's not covered

× Accidental damage (cracked screen, liquid spills)

× Lost or stolen devices

× Software issues from unauthorised modifications

What customers say

  • "Back Market after-sales service on point. There was an issue with the first S22+ I received, but the Express Replacement was very easy, the new phone is Excellent, like new." Published on: 30/04/2026 Galaxy S22+ 5G

  • "Received exactly as ordered, 48-hour express, second iPhone 13, Excellent, brand new battery! (Express Replacement of the initial order, iPhone that couldn’t be set up). This is my 3rd iPhone bought on Back Market. On point!!!" Published on: 23/04/2026 iPhone 13

  • "The Express Replacement service is impeccable. I received an iPhone that was almost new with a battery at 100% capacity. I don’t regret my purchase from Back Market." Published on: 12/04/2026 iPhone 15

  • "Perfect, despite the first iPhone I received that didn’t work, the Express Replacement was very satisfactory, fast delivery and a functional iPhone. Thanks" Published on: 11/01/2026 iPhone 15 Pro Max

  • "After receiving my order, my earbuds had a crackling issue. I requested an Express Replacement. The customer service team listened and I received a new pair a few days after making the request." Published on: 30/11/2025 iPhone 15

  • "The first delivery had a defective product, but the Express Replacement allowed us to receive another one in less than a week. The new one is Excellent! Thank you Back Market!" Published on: 23/11/2025 iPhone 14

  • "Despite a small issue with the first device received (previous Apple account still active), I called on the Express Replacement service and I’m totally satisfied! Thanks to the Back Market team for its sense of service and responsiveness!" Published on: 13/04/2026 AirPods Pro 1

  • "After a first delivery of a product that did not match the expected condition, I requested an Express Replacement, super happy with the second phone" Published on: 01/03/2026 EliteBook 840 G8

Common questions

  • Help Center

    Get answers on how to set up your device, warranty — or get in touch with us.

  • The Back Market Promise

    Professional inspection, 1-year warranty, 30-day free returns for every purchase.