Is Express Replacement really free?

Yes. Express Replacement is included with eligible purchases. No subscription, no deductible, no hidden fees.

How fast will I get my replacement?

Most approved requests ship the next business day and are typically delivered within 3 business days, depending on your country.

Do I send my device first?

Nope. You receive your replacement first, then return your original device within 10 days using the prepaid label we send.

Will the replacement be the same quality?

Yes, you’ll receive the same model and grade. If we don’t have the exact model, we’ll offer something equal or better.

Are there any holds or deposits?

There are no holds or deposits for Express Replacement, and shipping is free both ways. The only time a hold could happen is if the original device isn’t returned.

What happens if I don't return my device?

If your device is not returned on time, we may place a temporary hold. We'll always notify you before any charge.

What if Express Replacement isn't available for my issue?

We'll walk you through standard warranty service or refund options with clear timelines.

Express Replacement | Back Market

What’s Express Replacement?

Choosing refurbished doesn’t mean choosing less. If you’re not happy with your device, we ship your replacement device before you send the original back — for free. No hidden fees, no complicated claims, no contracts.

No hidden-fees, no hidden contracts
Hassle-free process
Extend the life of your device

How it works

1
Start a request
Log in to your Back Market account and select your order. We'll help you confirm your order’s eligibility.
2
Receive your replacement
A like-for-like device (or better) is typically delivered within 3 business days.
3
Return the original
Use the prepaid shipping label to send your original device back within 10 days.

How it works

1
Start a request
Log in to your Back Market account and select your order. We'll help you confirm your order’s eligibility.
2
Receive your replacement
A like-for-like device (or better) is typically delivered within 3 business days.
3
Return the original
Use the prepaid shipping label to send your original device back within 10 days.

What's covered

✓ Sudden device failure (screen went black, device won’t turn on)

✓ Battery won't hold a charge

✓ Camera stops working (no signs of physical damage)

What's not covered

× Accidental damage (cracked screen, liquid spills)

× Lost or stolen devices

× Software issues from unauthorised modifications

What customers say

“Perfect! The replacement arrived quickly and I didn’t have to go without a phone.”
Claire
“The process was simple and fast.”
Julien
“I didn’t have to wait for a refund; I just kept using a working device.”
Amine
“Clear steps, easy to follow. I received the new phone, sent the old one back, and that was that.”
Sophie
“Very efficient service; I had a working phone again within a few days.”
Lucas
“Express replacement delivered as promised — a smooth experience from start to finish.”
Nora

What customers say

“Perfect! The replacement arrived quickly and I didn’t have to go without a phone.”
Claire
“The process was simple and fast.”
Julien
“I didn’t have to wait for a refund; I just kept using a working device.”
Amine
“Clear steps, easy to follow. I received the new phone, sent the old one back, and that was that.”
Sophie
“Very efficient service; I had a working phone again within a few days.”
Lucas
“Express replacement delivered as promised — a smooth experience from start to finish.”
Nora

Common questions

Yes. Express Replacement is included with eligible purchases. No subscription, no deductible, no hidden fees. 
Most approved requests ship the next business day and are typically delivered within 3 business days, depending on your country.  
Nope. You receive your replacement first, then return your original device within 10 days using the prepaid label we send. 
Yes, you’ll receive the same model and grade. If we don’t have the exact model, we’ll offer something equal or better. 
There are no holds or deposits for Express Replacement, and shipping is free both ways. The only time a hold could happen is if the original device isn’t returned. 
If your device is not returned on time, we may place a temporary hold. We'll always notify you before any charge. 
We'll walk you through standard warranty service or refund options with clear timelines.

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Express Replacement

What’s Express Replacement?

How it works

How it works

What customers say

What customers say

Common questions

Is Express Replacement really free?

How fast will I get my replacement?

Do I send my device first?

Will the replacement be the same quality?

Are there any holds or deposits?

What happens if I don't return my device?

What if Express Replacement isn't available for my issue?