Customer reviews for all refurbished items

I'm really pleased with this MacBook Air. It was advertised as refurbished in excellent condition, and it arrived exactly as described. Cosmetically, it looks fantastic with no visible wear. It genuinely looks brand new. The battery health is 95%, which exceeded my expectations for a refurbished device and gives me confidence it has plenty of life left. Performance has been excellent too and the M1 chip is fast and responsive for everyday tasks. I'd happily recommend it to anyone considering a refurbished MacBook.

I had a great experience buying my iPad from Back Market. The delivery was incredibly fast, and the iPad arrived in excellent condition. It works perfectly and looks amazing. The price was also fantastic compared to buying new, making it excellent value for money. I’m really happy with my purchase and would definitely recommend Back Market to anyone looking for high-quality refurbished tech at a great price!

I’ve had my MacBook Pro Retina 16-inch (2019) for a while now, and it’s been great so far. It arrived in excellent condition, was easy to set up, and performs really well for everyday use as well as more demanding tasks. The battery life has been good, and everything works exactly as expected. I’m also happy to have chosen a refurbished device—it’s a great way to save money while making a more environmentally friendly choice. Overall, I’m very pleased with my purchase and would happily recommend it.

I've been really impressed with the Galaxy S25 Ultra. The performance is excellent, the battery comfortably lasts all day, and the display is outstanding. The camera system is a significant step up from my previous phone, producing fantastic photos in a wide range of lighting conditions without needing to understand lots of camera settings. The S Pen is a useful addition, and the overall build quality feels premium. Despite having so many features, the phone is straightforward to use, which is something I particularly appreciate. Buying a refurbished device was also a great decision. The phone arrived in excellent condition, looked virtually brand new, and performed exactly as expected. It's reassuring to know I've saved money while also making a more environmentally friendly choice. Overall, I would highly recommend both the Galaxy S25 Ultra and purchasing a refurbished model. It's an excellent phone and represents fantastic value for money.

Love my new / refurbished iPhone 13 the colour is amazing I took it from the box , you would think it was brand new, not a mark nothing . Absolutely 💯 thank you back market . The price was fantastic & delivery was fast

I’m honestly really happy with my purchase. I ordered a MacBook Air (M1) in “excellent” condition and I wasn’t sure what to expect, especially at this price, but I was pleasantly surprised. The laptop arrived quickly, was clean, and looks practically brand new. There are no visible scratches or signs of wear at all. The biggest bonus for me was the battery health — it’s at 100%, which I definitely wasn’t expecting from a refurbished device. It runs smoothly, and everything works exactly as it should. I also appreciated how easy the setup was. It felt like setting up a new laptop, just without the original Apple packaging. Overall, I feel like I got amazing value for money. I was initially hesitant, but this experience has definitely changed my perspective on buying refurbished tech. Would 100% recommend.

Bought the premium refurbished Apple Watch series 10. Was delivered 2 days earlier than expected, packaged neatly, like new. Got me wondering why people would pay more for new ones lol Guess I’m yet to find out and I don’t think I will coz I have had mine for about a month now and it’s been amazeballs. Battery life and everything. Can’t fault it at all.

I bought this as a replacement for an iPad Pro that my daughter had left on a plane. It arrived in perfect condition, you simply would not know it was a reconditioned device. My daughter loves it and the fact it has 256GB of storage is a huge bonus too.

I bought my Apple Watch Series 11 from Back Market in Excellent condition, and I’m really impressed with it. The watch arrived looking like new — no visible scratches or marks at all. It feels and works exactly like a brand-new device. The battery life is excellent and lasts a long time, easily getting through the day without any issues. Setup was quick and everything functions perfectly. Overall, it was a great purchase and very good value for money. I would definitely recommend buying from Back Market if you’re looking for a high-quality refurbished device.

After initially ordering the exact same laptop from a third party seller on Amazon and having to return it because the camera wasn’t working, I decided to do a deeper dive into the refurbished electronics market. From all the research I did, it became clear that rather than buying refurbished devices from random third party Amazon sellers, Back Market seemed to have far better checks and systems in place specifically for refurbished products. I placed an order and it arrived on time. I’ve been using the laptop for a few days now and so far I haven’t found any issues. The only downside was the battery health sitting at 80%, but I suppose that comes with choosing a device rated as “Good”. Hopefully this one serves me as well as my previous 2016 MacBook Pro, which I bought used in 2019 and only just replaced in 2026. That laptop still works perfectly fine. I never had to replace or repair anything on it. The only real issue was that the processor had started struggling with the heavy creative apps I regularly use, and the fan would scream anytime I pushed it too hard. I’ll probably pass it on to my nephew. I’m hoping this new one gives me at least another five years without problems. The M1 chip is genuinely a huge upgrade. I honestly feel like I’ve been living under a rock. The seamless connection with my iPhone 15 Pro is incredible.

I am very pleased with this MacBook Pro M3! I purchased it from BackMarket, and honestly, it arrived in a condition that felt near enough to brand new. I was really impressed to find the battery had only 26 charge cycles, which is incredible for a refurbished device. It looks and functions perfectly! Definitely a 5-star experience.

I really like my MacBook Air. It looks new and is lightweight and works well. I’m glad I got a reconditioned one as it was affordable. I haven’t used it a lot yet but the battery seems fine. I’m happy with my purchase.

I purchased a 32GB Nintendo Switch from Back Market and I’m very pleased with the experience. The website was easy to navigate and the ordering process was straightforward. The console arrived quickly and was refurbished to an excellent standard — it looks and works like new. The price was great compared to buying brand new, making it really good value for money. Overall, a smooth purchase with speedy delivery and a high-quality product. I would definitely recommend Back Market.

This was my first Apple Watch and it’s been the perfect introduction. The watch arrived very quickly and was in immaculate condition – honestly, I wouldn’t have known it was refurbished if I hadn’t been told. Everything works exactly as expected, the battery is great, and it looks brand new. I’m really pleased with my purchase and wouldn’t hesitate to buy refurbished again. Highly recommended!

I am very pleased with my Lenovo ThinkPad purchase from Back Market. The laptop arrived in excellent condition and works perfectly. The battery health is outstanding, with almost full original capacity remaining, and all Lenovo hardware diagnostics passed successfully. The device is fast, responsive, and well-suited for my academic and professional work. The keyboard is comfortable to use, the build quality is excellent, and the laptop feels much newer than expected for a refurbished device. I also appreciate that the system arrived clean and was easy to update and configure. Overall, the laptop offers excellent value for money, and my experience with Back Market has been very positive. I would recommend both this ThinkPad and Back Market to anyone looking for a reliable refurbished laptop.

Back Market Turned a “Refurbished” iPhone 12 Into My Daily Driver—And I’m Genuinely Blown Away I’ll be honest: when people hear “refurbished,” they usually expect compromises. Scuffs. Battery anxiety. That one annoying flaw you can’t unsee. This iPhone 12 from Back Market completely shattered that stereotype. I ordered a Product (RED) iPhone 12, 128GB, and what arrived felt less like a secondhand phone and more like Apple quietly sent me a brand-new unit on the side. Condition: The phone arrived in exceptional condition. The glass is clean, the frame is flawless, and if you told me this device had never been used before, I’d believe you without hesitation. No scratches, no dents, no “refurbished tells.” It looks premium because it is premium. Performance: This is where the iPhone 12 still flexes hard. The A14 Bionic chip is absurdly smooth—apps open instantly, multitasking is effortless, and everything from social media to photo editing runs without a hiccup. This phone doesn’t feel like it’s “keeping up.” It feels like it’s leading. Display & Design: The OLED display is gorgeous. Deep blacks, vibrant colors, and razor-sharp clarity that makes content pop. The flat-edge design still looks modern and feels solid in the hand. And the Product (RED) finish? Stunning. It’s bold, clean, and turns heads without trying. Battery & Reliability: Battery life has been excellent for daily use—calls, streaming, browsing, and content creation. This is the kind of phone you trust to get you through the day without babysitting a charger. The Back Market Experience: This is where the real magic happens. Back Market didn’t just sell me a phone—they delivered confidence. Clear grading, fast shipping, eco-friendly impact, and a device that exceeded expectations in every way. It’s rare to feel like you got more than you paid for, but that’s exactly what happened here. Final Thoughts: If you’re on the fence about refurbished tech, let this be the review that pushes you over. This iPhone 12 proves that smart buying doesn’t mean settling—it means winning. Back Market has officially earned my trust, and this phone has earned its place as my go-to device. This isn’t just a good deal. It’s proof that premium tech, sustainability, and performance can coexist—and absolutely thrive. Highly recommended. No hesitation. No regrets.

This phone I’ve had for a few days, is in great condition. If I didn’t know it was reconditioned I would believe it to be new. I’ve used Back Market before and I would recommend them to anyone looking for a quality handset for a more reasonable price.

I’ve used Back Market a couple of times before and regularly recommend it to anyone looking for a refurbished watch or phone. This time, though, I was tempted by a cheaper option elsewhere. After some consideration, I bought a second-hand Apple Watch from Amazon. Unfortunately, it was a pretty poor experience. The battery wouldn’t last a full day, the microphone didn’t work, the screen had lost its coating, and the back looked like it had been used as a skateboard. I guess when they say you can’t see signs of use from 30cm away, they mean when it’s strapped to your wrist. To be fair, it was listed as “Good” condition but even so, it was very disappointing. I returned it and came straight back to Back Market. I paid a bit more, upgraded to a newer model, and chose “Excellent” condition, and I’m really glad I did. While it’s not a like-for-like comparison, the difference was night and day. The watch I received is practically perfect. The battery health at 98% and the overall condition is excellent. Lesson learned! I won’t be straying again. Back Market will be my go to from now on.

I had a really great experience purchasing my Samsung S6 Lite. I was a bit sceptical at first since it was my first time buying a device from Back Market, but the experience exceeded my expectations. The tablet arrived in very neat condition and looked almost like new. The battery life is strong and reliable, and I have been enjoying using it since it arrived. What impressed me the most was the customer service. I had an issue with the S Pen, and Back Market handled it professionally by providing £45 compensation to replace it. That level of support gave me a lot of confidence in the platform. Overall, a smooth and trustworthy experience. I would definitely recommend Back Market to anyone considering a refurbished device.

We love the new refurbished iPhone 13. Delivery was super quick and loads of info available to tell us what to do and how. The phone itself was as described, in excellent condition, and works like new. We're so pleased, as this is our first ever iPhone. Thank you Back Market.