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25,185 verified reviews in the last 24 months.
Virgin H.
Purchased on the 28 June 2025
Verified purchaseBought IPhone 14 Plus and I’m delighted with the condition of the phone. Chose the lowest quality reconditioned and only found one small mark on the case. Battery condition 85% so it lasts 2 full days on a charge. When my wife needs to replace her phone she will use back market as she was also impressed.
Condition
Excellent
Reviewed in United Kingdom on 13 July 2025
Julie P.
Purchased on the 17 May 2025
Verified purchaseVery happy with Back Market’s service in handling my purchase of a refurbished iPhone. It arrived earlier than anticipated! The iPhone looks immaculate. Many thanks Back Market. It was all beautifully packaged too
Condition
Excellent
Reviewed in United Kingdom on 5 June 2025
William david H.
Purchased on the 20 November 2024
Verified purchaseBuying technology is not my favourite thing so it was a delight to find Back Market. The process was transparent and simple. The ethics of the company are commendable in recycling technology. I am delighted with my refurbished phone and the service I received. Back Market will be my provider of choice for the future. Keep up the good work!
Condition
Excellent
Reviewed in United Kingdom on 2 December 2024
Gillian H.
Purchased on the 13 May 2025
Verified purchaseThe items were as described, service was prompt and prices are great. I liked being able to have a reliable source of reconditioned equipment, as recommended by a family member
Condition
Excellent
Reviewed in United Kingdom on 12 June 2025
Simon M.
Purchased on the 1 May 2025
Verified purchaseNew refurbished iPhone 13 Pro is excellent and the deal I got on my trade in was fair and exactly as the original offer value.
Condition
Excellent
Reviewed in United Kingdom on 1 June 2025
Saran B.
Purchased on the 31 December 2023
Verified purchaseI am very happy with my refurbished phone. I am not happy with the way I receive the money back for my old phone. I don’t understand why the money could be paid to me on the card I paid with. I’m not happy giving my bank details and drinking licence information.
Condition
Excellent
Reviewed in United Kingdom on 14 January 2024
James A.
Purchased on the 30 June 2025
Verified purchaseI must admit that I was a little dubious when I ordered a new iPhone 15, and even more so when I read some poor reviews after I had hit the "purchase" button, and then even more so when I realized I had inadvertently ordered one in "fair" condition. Oh no - what was going to arrive? To my relief, the phone that arrived was almost flawless. I found one tiny imperfection near the charging port that I really had to search closely for but otherwise there was not a mark on it. All functions I've tested so far show the phone is in fantastic order and the battery condition was 99% when I received it. Overall, I would recommend BackMarket and would buy from them again.
Condition
Excellent
Reviewed in United Kingdom on 16 July 2025
Stuart R.
Purchased on the 9 June 2025
Verified purchaseVery pleased, admittedly it’s the same as my old one, but I was very happy with that one too! Only suggestion is that it’s also the same as many other peoples phones. Maybe supply some jaunty stickers for the back to make it more identifiable. I use my Ducati club badge but you could provide a range of OEM stickers or supplier advertising opportunities?
Condition
Excellent
Reviewed in United Kingdom on 6 July 2025
Noreen K.
Purchased on the 2 June 2025
Verified purchaseI wish I had researched more before buying this iPhone 13. The phone is a tad too big for my liking and I miss the finger print option I had on my iPhone 8. Apart from that it looks like a brand new phone and I have no beef with Backmarket.
Condition
Excellent
Reviewed in United Kingdom on 23 June 2025
Richard P.
Purchased on the 11 June 2025
Verified purchaseThe protective screen is not the best as the fingerprint area only works some of the time. I have bought other protective screens that work better. the plastic case is very much more expensive than similar cases on e bay etc.
Condition
Excellent
Reviewed in United Kingdom on 22 June 2025