What condition grades mean when buying a refurbished iPhone?

Back Market uses four main condition grades to help you choose the right refurbished iPhone for your needs and budget. "Premium" grade iPhones have a flawless screen with no signs of use, either gently used or open-box returns,have genuine manufacturer parts (including battery), and a minimum of 90% battery capacity. "Excellent" grade iPhones have no visible scratches when held 12 inches away and work like new – perfect if you want something that looks pristine. "Good" grade devices may have light scratches visible up close but nothing that affects the screen or performance – this is our most popular option for great value. "Fair" grade iPhones have noticeable cosmetic wear but guarantee all essential functions work perfectly – ideal for budget-conscious buyers. All grades include the same 1-year warranty and must meet our battery health standard of at least 80% original capacity. Every iPhone is professionally tested across 30+ checkpoints regardless of condition grade. Think of it like buying a used car – the engine (performance) is excellent across all grades, but the paint job (appearance) varies.

How do I know if a refurbished iPhone will work with my UK carrier?

Most refurbished iPhones on Back Market work with all major UK carriers. Since December 2021 the UK law prohibits mobile phone providers from selling locked handsets. All phones sold by networks must be unlocked, allowing customers to switch networks with their existing device. If you're still unsure, message our customer support before purchasing – we'll help verify compatibility so you don't end up with a phone that won't connect to your network.

Do refurbished iPhones come with new batteries?

It depends on the specific device, but many of our refurbished iPhones can be bought with a new battery also. At Back Market, every iPhone must meet our minimum battery health requirement of 80% original capacity before we sell it. Many devices receive brand new batteries during the refurbishment process, especially older models where battery replacement makes economic sense. For iPhones that keep their original batteries, we test them rigorously to ensure they meet our standards and will give you reliable daily performance. You can check each product listing for specific battery health information before buying. Our 1-year warranty covers battery performance issues, so if your iPhone's battery doesn't hold charge properly, we'll fix it at no cost. This battery guarantee is one way we're different from other refurbished sellers who might not be as upfront about battery condition and coverage.

Can I get the latest iOS on a refurbished iPhone?

Absolutely – refurbished iPhones can run the latest iOS just like new devices, often with newer software than when they originally shipped. Apple supports iPhones with iOS updates for 5-6 years after release, so even older refurbished models typically support current iOS versions. When you receive your refurbished iPhone, you can immediately update to the latest iOS through Settings > General > Software Update. Many customers are surprised to find their "older" refurbished iPhone runs newer iOS than their previous phone had. The only limitation is hardware-specific features – for example, an iPhone 8 can't use Face ID (that requires iPhone X or newer), but it'll still run the latest iOS with most features. Before buying, check Apple's iOS compatibility list if you need specific features. This is one of the great things about Apple's ecosystem – software support doesn't discriminate between new and refurbished devices.

What's included when I buy a refurbished iPhone during Black Friday?

Every refurbished iPhone purchase includes the device, a charging cable that's compatible with your model, and all applicable documentation in most cases. What you might not get are original Apple earbuds or the original box, though some sellers do include these. The specific accessories vary by seller and are clearly listed in each product description before you buy. More importantly, every iPhone includes our 1-year warranty and 30-day return policy – better protection than most Black Friday deals on new phones that might only offer standard manufacturer warranty. During Black Friday (November 17-30), you'll also get additional savings on top of our already discounted prices. All iPhones are unlocked and ready to use with your carrier, professionally cleaned, and tested to ensure everything works properly. If you need specific accessories like AirPods or cases, we offer those separately with the same quality guarantee and customer protection.

iPhone Black Friday deals

Name: iPhone Black Friday deals Deals
Brand: Back Market
Price: 509 GBP
Availability: InStock
Rating: 4.3 (1553313 reviews)

Black Friday is coming...

We're working on it !

Shop our most wanted

Smart shoppers avoid the Black Friday rush and use Back Market

Find the best refurbished devices at 50% off the price of new!

Compare devices

2 products applies (starting at £0.49)

Trade in to get it for less

Today’s purchase could set you back a lot less when you trade in an old device at the same time.

iPhone 14 Pro Max

(9,921)

Starting at

Refurbished price:£509.00

Versus £1,529.00 new

+2 more colours

iPhone 17 Pro Max

(1,526)

Starting at

Refurbished price:£1,101.00

Versus £1,399.00 new

General

Why is my phone screen black? Fixing guide | Back Market

Phone screens can go black after a bad drop, overheating, malware, or other problems. Learn other reasons why your phone screen is black and how to fix it.

Customer reviews for iPhone Black Friday deals

Overall rating

1,553,313 verified reviews

Rating details

Accessories
4.2/5
Appearance
4.4/5
Battery
4.1/5
Lens & Camera
4.5/5
Overall performance
4.2/5
Packaging
4.4/5
Shipping
4.5/5

Reviews

Merrily R.
Verified purchase
Reviewed 05/08/2026, United Kingdom.
Absolutely fantastic, I was stocked on how quickly and efficiently everything went. Basically I crashed my previous iPhone 13 mini green and the whole backside was cracked - but everything else was functional. I looked up back glass replacement prices and then compared to BackMarket options and it was cheaper for me to trade my broken iPhone for the same refurbished phone rather than pay t replace the backside! I chose "fair condition" option for the new phone but when I received it I could not see any wear and tear at all - maybe a few unnoticeable microscopic bits upon examination with a magnifying glass - it feels like a brand new phone - the battery is better than my last phone and it is not cracked. This was a perfect solution for me who wanted to keep the original small phone and did not want to upgrade. Will definitely also get a refurbished laptop from these guys later when I need one because they do such a good job and it feels great not to give money to Apple again and fall into this scam with apple care. Bravo BackMarket - well done and looking forward to doing business later as well!
iPhone 13 mini 128GB - Red - Unlocked
iPhone 13 mini 128GB - Red - Unlocked
See item
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
28/07/2026
Deolinda C.
Verified purchase
Reviewed 17/07/2026, United Kingdom.
Got my iPhone 15 plus delivered within a few days of ordering, I ordered a refurbished in very good condition. It was! It was in excellent condition. The battery life is amazing! Around 24 hours. Charging back up is quick. It also came with the charger Second time buying from Backmarket Great service
iPhone 15 Plus 256GB - Black - Unlocked
iPhone 15 Plus 256GB - Black - Unlocked
See item
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
07/07/2026
Kristeen S.
Verified purchase
Reviewed 24/06/2026, United Kingdom.
Love my new / refurbished iPhone 13 the colour is amazing I took it from the box , you would think it was brand new, not a mark nothing . Absolutely 💯 thank you back market . The price was fantastic & delivery was fast
iPhone 13 128GB - Pink - Unlocked
iPhone 13 128GB - Pink - Unlocked
See item
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
10/06/2026
David A.
Verified purchase
Reviewed 21/08/2026, United Kingdom.
I am very pleased with the outcome of my purchase. The phone was in better condition than stated (good), the item was delivered on the date agreed. Also the trade in offer was honoured for my phone. Overall I would use the company again to obtain refurbished Smart Phone or other tech.
iPhone 12 128GB - Black - Unlocked
iPhone 12 128GB - Black - Unlocked
See item
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
12/08/2026
Francesca R.
Verified purchase
Reviewed 06/08/2026, United Kingdom.
Ordered as a replacement for a faulty Iphone bought on here, and so far, so good! The phone came already fitted with a screen protector which was a really lovely touch, as well as a phone case and touchpen. The phone is in incredible condition, everything is working very well, and I couldn’t be happier. 5 stars from me, and I would really recommend this specific refurbisher 🤩
iPhone 13 128GB - Blue - Unlocked
iPhone 13 128GB - Blue - Unlocked
See item
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
31/07/2026
Tristan T.
Verified purchase
Reviewed 09/01/2026, United Kingdom.
Back Market Turned a “Refurbished” iPhone 12 Into My Daily Driver—And I’m Genuinely Blown Away I’ll be honest: when people hear “refurbished,” they usually expect compromises. Scuffs. Battery anxiety. That one annoying flaw you can’t unsee. This iPhone 12 from Back Market completely shattered that stereotype. I ordered a Product (RED) iPhone 12, 128GB, and what arrived felt less like a secondhand phone and more like Apple quietly sent me a brand-new unit on the side. Condition: The phone arrived in exceptional condition. The glass is clean, the frame is flawless, and if you told me this device had never been used before, I’d believe you without hesitation. No scratches, no dents, no “refurbished tells.” It looks premium because it is premium. Performance: This is where the iPhone 12 still flexes hard. The A14 Bionic chip is absurdly smooth—apps open instantly, multitasking is effortless, and everything from social media to photo editing runs without a hiccup. This phone doesn’t feel like it’s “keeping up.” It feels like it’s leading. Display & Design: The OLED display is gorgeous. Deep blacks, vibrant colors, and razor-sharp clarity that makes content pop. The flat-edge design still looks modern and feels solid in the hand. And the Product (RED) finish? Stunning. It’s bold, clean, and turns heads without trying. Battery & Reliability: Battery life has been excellent for daily use—calls, streaming, browsing, and content creation. This is the kind of phone you trust to get you through the day without babysitting a charger. The Back Market Experience: This is where the real magic happens. Back Market didn’t just sell me a phone—they delivered confidence. Clear grading, fast shipping, eco-friendly impact, and a device that exceeded expectations in every way. It’s rare to feel like you got more than you paid for, but that’s exactly what happened here. Final Thoughts: If you’re on the fence about refurbished tech, let this be the review that pushes you over. This iPhone 12 proves that smart buying doesn’t mean settling—it means winning. Back Market has officially earned my trust, and this phone has earned its place as my go-to device. This isn’t just a good deal. It’s proof that premium tech, sustainability, and performance can coexist—and absolutely thrive. Highly recommended. No hesitation. No regrets.
iPhone 12 128GB - Red - Unlocked
iPhone 12 128GB - Red - Unlocked
See item
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
06/12/2025
Elena F.
Verified purchase
Reviewed 29/07/2026, United Kingdom.
Phone arrived when 2 days after ordering was in excellent condition, no scratches or marks just as stated. There was no problems installing all apps I already had, very pressed with phone and service. Would recommend if looking for a reconditioned phoned at a reasonable price.
iPhone 13 mini 128GB - Blue - Unlocked
iPhone 13 mini 128GB - Blue - Unlocked
See item
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
20/07/2026
Elizabeth S.
Verified purchase
Reviewed 06/08/2026, United Kingdom.
I bought an iPhone 13 128GB Starlight ‘Fair’ condition phone for my daughter, and she is delighted with it. It has barely any scratches - only a small little one on the top left corner that is barely visible - and works as well as a new iPhone would. We had no trouble with it apart from when we first unboxed it and put it on to charge it took a very long time to fill up, but it charges absolutely fine now that she is using it more. I was so happy with my purchase that I ordered the exact same one for myself, as my old Honor 9 Lite was reaching the end of its life. There was no problem transferring and I and my daughter are both very happy with the purchases. We will definitely buy from here again, thank you BackMarket📱!
iPhone 13 128GB - Starlight - Unlocked
iPhone 13 128GB - Starlight - Unlocked
See item
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
10/07/2026
Sumeyra S.
Verified purchase
Reviewed 05/08/2026, United Kingdom.
I am very happy with my order. The phone is really ergonomic, light, and very easy to carry. The quality is great, and it looks beautiful. I truly love it. I ordered a Premium iPhone Air(light color) and it feels like it has never been used before. It is just like an open-box item. The battery cycle was at zero, there are no scratches at all, it is clean and everything is completely original with no replaced parts. It arrived safely in its original box. I've been using it for almost a month now, and I am extremely satisfied. This was my first time buying from Back Market, and the seller exceeded all my expectations. A big thank you to the seller.
iPhone Air 256GB - Light Gold - Unlocked
iPhone Air 256GB - Light Gold - Unlocked
See item
Condition
Premium
Close to perfection. The body may have tiny micro-scratches. For items with screens, the screen will be flawless.
Purchased
15/07/2026
Andrea C.
Verified purchase
Reviewed 24/11/2025, United Kingdom.
We love the new refurbished iPhone 13. Delivery was super quick and loads of info available to tell us what to do and how. The phone itself was as described, in excellent condition, and works like new. We're so pleased, as this is our first ever iPhone. Thank you Back Market.
iPhone 13 128GB - Midnight - Unlocked
iPhone 13 128GB - Midnight - Unlocked
See item
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
12/11/2025

Back Market uses four main condition grades to help you choose the right refurbished iPhone for your needs and budget. "Premium" grade iPhones have a flawless screen with no signs of use, either gently used or open-box returns,have genuine manufacturer parts (including battery), and a minimum of 90% battery capacity. "Excellent" grade iPhones have no visible scratches when held 12 inches away and work like new – perfect if you want something that looks pristine. "Good" grade devices may have light scratches visible up close but nothing that affects the screen or performance – this is our most popular option for great value. "Fair" grade iPhones have noticeable cosmetic wear but guarantee all essential functions work perfectly – ideal for budget-conscious buyers. All grades include the same 1-year warranty and must meet our battery health standard of at least 80% original capacity. Every iPhone is professionally tested across 30+ checkpoints regardless of condition grade. Think of it like buying a used car – the engine (performance) is excellent across all grades, but the paint job (appearance) varies.
Most refurbished iPhones on Back Market work with all major UK carriers. Since December 2021 the UK law prohibits mobile phone providers from selling locked handsets. All phones sold by networks must be unlocked, allowing customers to switch networks with their existing device. If you're still unsure, message our customer support before purchasing – we'll help verify compatibility so you don't end up with a phone that won't connect to your network.
It depends on the specific device, but many of our refurbished iPhones can be bought with a new battery also. At Back Market, every iPhone must meet our minimum battery health requirement of 80% original capacity before we sell it. Many devices receive brand new batteries during the refurbishment process, especially older models where battery replacement makes economic sense. For iPhones that keep their original batteries, we test them rigorously to ensure they meet our standards and will give you reliable daily performance. You can check each product listing for specific battery health information before buying. Our 1-year warranty covers battery performance issues, so if your iPhone's battery doesn't hold charge properly, we'll fix it at no cost. This battery guarantee is one way we're different from other refurbished sellers who might not be as upfront about battery condition and coverage.
Absolutely – refurbished iPhones can run the latest iOS just like new devices, often with newer software than when they originally shipped. Apple supports iPhones with iOS updates for 5-6 years after release, so even older refurbished models typically support current iOS versions. When you receive your refurbished iPhone, you can immediately update to the latest iOS through Settings > General > Software Update. Many customers are surprised to find their "older" refurbished iPhone runs newer iOS than their previous phone had. The only limitation is hardware-specific features – for example, an iPhone 8 can't use Face ID (that requires iPhone X or newer), but it'll still run the latest iOS with most features. Before buying, check Apple's iOS compatibility list if you need specific features. This is one of the great things about Apple's ecosystem – software support doesn't discriminate between new and refurbished devices.
Every refurbished iPhone purchase includes the device, a charging cable that's compatible with your model, and all applicable documentation in most cases. What you might not get are original Apple earbuds or the original box, though some sellers do include these. The specific accessories vary by seller and are clearly listed in each product description before you buy. More importantly, every iPhone includes our 1-year warranty and 30-day return policy – better protection than most Black Friday deals on new phones that might only offer standard manufacturer warranty. During Black Friday (November 17-30), you'll also get additional savings on top of our already discounted prices. All iPhones are unlocked and ready to use with your carrier, professionally cleaned, and tested to ensure everything works properly. If you need specific accessories like AirPods or cases, we offer those separately with the same quality guarantee and customer protection.

Read our guides

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Smart shoppers avoid the Black Friday rush and use Back Market

Find the best refurbished devices at 50% off the price of new!

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iPhone Black Friday deals

Black Friday is coming...

Shop our most wanted

Shop our most wanted

Smart shoppers avoid the Black Friday rush and use Back Market

Trade in to get it for less

iPhone 14 Pro Max

iPhone 17 Pro Max

Why is my phone screen black? Fixing guide | Back Market

Reviews

Merrily R.

Deolinda C.

Kristeen S.

David A.

Francesca R.

Tristan T.

Elena F.

Elizabeth S.

Sumeyra S.

Andrea C.

What condition grades mean when buying a refurbished iPhone?

How do I know if a refurbished iPhone will work with my UK carrier?

Do refurbished iPhones come with new batteries?

Can I get the latest iOS on a refurbished iPhone?

What's included when I buy a refurbished iPhone during Black Friday?

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