Customer reviews for Galaxy S21 Plus

4.5/5

140 verified reviews in the last 6 months.

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  • L

    Lesley M.

    4.9/5

    Reviewed in United Kingdom on 29 February 2024

    This is the second phone l've bought so l had high expectations. I was not disappointed! Another fast delivery and a phone in what looked like perfect condition. I'm so glad l updated and l love my Samsung Galaxy S 21. I updated mostly for the camera as l do art/ use my phone camera a lot..what a difference from my old phone. I would buy from Back Market in future again, confident l'd be getting a great service/site to buy refurbished tech.
    Galaxy S21+ 5G

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    Purchased on the 11 February 2024

  • V

    Vic P.

    5/5

    Reviewed in United Kingdom on 6 November 2023

    The Samsung Galaxy s21plus I purchased was as described "Excellent". As good as new as far as I can tell. Delivery was on time and the product was well packaged. Very happy with my dealings with Back Market. First time I have had a refurbished phone and I would certainly purchase my next one from Back Market.
    Galaxy S21+ 5G

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    Purchased on the 26 October 2023

  • J

    Jakub T.

    4/5

    Reviewed in United Kingdom on 19 December 2023

    Well to be perfectly honest I'm quite disappointed when I compare my previous experience with buying excellent condition refurbished phones. The phone that was sold to me turned out to be from US market which means it does not fall under Samsung repair service in UK (they can't fix it, if it breaks). Additionally, I found some dust inside the camer lense for selfies which suggests to me a broken seal when someone cleaned the microphone. That means the phone no longer meets the IP68 standard. It is most likely no longer sweat/fog/steam/dust/moisture proof. I suppose 4 stars are for how clean and scratch less it was and the nice person from your service! Sadly I had to send it back for replacement.
    Galaxy S21+ 5G

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    Purchased on the 7 December 2023

  • P

    Peter S.

    5/5

    Reviewed in United Kingdom on 11 December 2023

    I was looking for a replacement of my old samsung s6, I had seen back market advertised & as I didn't want to splash out for a brand new phone I gave them a try.I was a bit apprehensive about buying a refurbished phone but I needn't have worried.Phone I ordered was samsung s21+ in excellent condition & that's exactly what it came in,not a mark on it & even has original protective film on front & back,battery was at 78% but soon charged up to 100%, very well packaged & excellent delivery.Thanks back market one very happy customer 👍 10/1
    Galaxy S21+ 5G

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    Purchased on the 27 November 2023

  • S

    Steve R.

    4.6/5

    Reviewed in United Kingdom on 14 March 2024

    No complaints whatsoever for this refurbished phone. As good as new (the alarm had an Indian accent to start with but I was able to turn the voice off after fiddling about for a bit). Well packaged and delivered on time. Phones do not seem to be evolving as fast as they did a few years back so, for me, it made sense to go for a refurbished, high end model from a few years ago. I have not been disappointed.
    Galaxy S21+ 5G

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    Purchased on the 11 February 2024

  • S

    Solomon K.

    4.9/5

    Reviewed in United Kingdom on 1 December 2023

    Navigation on the site looking for a refurbished phone was really clear and well laid out. Nice not to see lots of drop down lists. Ordering the phone (Samsung S21+) was very straightforward and delivered very quick. The phone was well packaged and as I ordered the unit in Very condition, it was immaculate. It already had 70% charge, so I was able to this up and running, updated and tested without any issues. Thoroughly recommend backmarket, and will be ordering from them again. One suggestion though. Although you supply a USB cable, it would be helpful to provide a sim slot ejection pin. Luckily I had one, but not everyone will to hand.
    Galaxy S21+ 5G

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    Purchased on the 26 November 2023

  • P

    Pam M.

    4.9/5

    Reviewed in United Kingdom on 31 December 2023

    Wasn't too sure about buying reconditioned but cost was a deciding factor. After reading many reviews and another check on finances decision made. I am thrilled to bits with it. Upgrade from galaxy s8 to S21plus is a big learning curve for a 74 year old 😀 but I am getting there. Will certainly not hesitate next time I need to Upgrade.
    Galaxy S21+ 5G

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    Purchased on the 16 December 2023

  • B

    Bry S.

    4.3/5

    Reviewed in United Kingdom on 10 March 2024

    The phone I ordered works great, no complaints there, I'm very happy with it. The faults lie with the trade-in company 'Music Magpie' who offered £165 for my old phone which was as described - perfect condition. This was the reason I bought my current phone for nearly £300. Days went by after sending my old device and Music Magpie came back with a counter offer of £46!! Needless to say I rejected their silly offer and had the phone returned to me a few days later, not impressed having to find another buyer for my old device to make back some of the costs. However, found a different company who bought it for £140 so don't feel so hard done by now. Do not trust the website when they quote a price for your trade in, when in reality they will offer you pennies once you send it to them. "This link has not yet been refurbished"
    Galaxy S21+ 5G

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    Purchased on the 29 February 2024

  • N

    Nikki B.

    4.9/5

    Reviewed in United Kingdom on 30 October 2023

    I am incredibly happy with my phone. Apart from the tiniest scuff on the back (which is barely noticeable unless you inspect it as I was) its in perfect condition. This is my first refurbished phone so I was understandably slightly wary but after thus experience it certainly won't be my last one 🙂
    Galaxy S21+ 5G

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    Purchased on the 16 October 2023

  • J

    Julie L.

    5/5

    Reviewed in United Kingdom on 6 March 2024

    I can't say a bad thing about Back Market. I ordered a Galaxy S21+ 5G. It arrived in perfect condition - looked like new. I will never buy a new phone again! I had previously had to cancel an order (my fault - ordered the wrong model) and the customer service was faultless. Cancelled the order straight away for me so that I didn't end up having to return.If only more companies were like this!
    Galaxy S21+ 5G

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    Purchased on the 19 February 2024

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