The phone I ordered works great, no complaints there, I'm very happy with it. The faults lie with the trade-in company 'Music Magpie' who offered £165 for my old phone which was as described - perfect condition. This was the reason I bought my current phone for nearly £300. Days went by after sending my old device and Music Magpie came back with a counter offer of £46!! Needless to say I rejected their silly offer and had the phone returned to me a few days later, not impressed having to find another buyer for my old device to make back some of the costs. However, found a different company who bought it for £140 so don't feel so hard done by now. Do not trust the website when they quote a price for your trade in, when in reality they will offer you pennies once you send it to them. "This link has not yet been refurbished"

I can't say a bad thing about Back Market. I ordered a Galaxy S21+ 5G. It arrived in perfect condition - looked like new. I will never buy a new phone again! I had previously had to cancel an order (my fault - ordered the wrong model) and the customer service was faultless. Cancelled the order straight away for me so that I didn't end up having to return.If only more companies were like this!

I am very pleased with my(new to me!)phone. Thank you Back Market and UR for your stellar jobs in supplying good quality refurbished phones! I will definitely recommend you.

Extremely happy with my new phone! I ordered one in "Good" condition but must say, it's actually in pretty perfect condition and looks like new. The screen is new and the battery charge lasts a lot longer than my other Samsung. The charging cable provided is perfect also. I will definitely purchase further devices from these guys! 👍

Phone wouldn't charge after 3/4 weeks. Excellent condition, great phone. I've ordered another one exactly the same. Was a bit of a mind boggle, when looking to get it repaired. Got there in the end, then it was easy enough to sort. Had a full refund ordered another phone.

I mistakingly bought my phone in fair condition and have been worrying all weekend about what state it would be in. All I can say is its perfect! Slight sticker mark on the back where the camera is but that came off really easily. Very very happy with my purchase and, as always will highly recommend 👌🏽 😀