: customer reviews

Overall rating

2,892 verified reviews

Rating details

  • Overall performance

    4.2/5

  • Appearance

    4.4/5

  • Accessories

    4.2/5

  • Battery

    4.2/5

  • Lens & Camera

    4.4/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Melanie M.

    Verified

    Reviewed 29/12/2024, United Kingdom.

    I was surprised to receive my phone in a good condition box. The phone was immaculate itself considering being a refurbished phone. It’s great . No scratches. It’s like a brand new phone and works absolutely perfectly. It’s definitely change my view into buying brand new phones that cost more when you can buy just as perfect as a refurbished phone . Thank you for such a lovely phone and delivery service was so fast . Definitely recommend it .

    Condition

    Fair

    Purchased

    17/12/2024

  • Paul P.

    Verified

    Reviewed 14/09/2025, United Kingdom.

    Everything went perfectly fine I’m happy with phone and have even bought another one just yesterday as these phones are at ridiculous cheap prices and fantastic condition even the ones saying fair I well happy

    Condition

    Fair

    Purchased

    26/08/2025

  • Alex T.

    Verified

    Reviewed 09/07/2025, United Kingdom.

    Absolutely awesome phone, needed a new one as my iphone7's WiFi chip disconnected. I ordered it and the next day it came. A great phone, battery health is 100%, such a light and modern phone, leather textured back is such a nice touch, came with a wire, SIM card slot pin and a clear phone case. Phone has loads of storage, isn't slow and can take an SD card and TWO Sims. Actually sick 10000/10

    Condition

    Excellent

    Purchased

    27/06/2025

  • Uwem N.

    Verified

    Reviewed 16/06/2025, United Kingdom.

    My experience with Back Market has been 5star! From ease of use, to availability of flexible payment options, fast shipping and then when I received my device, it was in an excellent condition. I am never buying new again. I am very pleased with all my purchases on Back Market and I am definitely recommending.

    Condition

    Excellent

    Purchased

    12/06/2025

  • Grace D.

    Verified

    Reviewed 29/10/2024, United Kingdom.

    I was never going to enjoy having a new phone. I hate the idea of living my life through apps and screens. But this does all I need it to, was relatively easy to master, behaves well without being intrusive (now I've trained it), and feels all the better for being recycled/refurbished. I'm happy. Thank you Back Market.

    Condition

    Good

    Purchased

    15/10/2024

  • Alan C.

    Verified

    Reviewed 17/08/2025, United Kingdom.

    I have had a great experience, the phone arrived quickly and it perfectly matched the condition. It is like a new phone just didn't come in the original box. But that's not a complaint, it was well packed and works a treat. The cash back offer was agreed and the system has been very easy to navigate. Iwill definitely use Back Market again.

    Condition

    Excellent

    Purchased

    01/08/2025

  • Katarzyna M.

    Verified

    Reviewed 23/03/2025, United Kingdom.

    Bardzo dobry zakup za dobra cene. Stan niemal, ze idealny, bez wiekszych zarysowan. Bateria trzyma bardzo dlugo. Sprzet przyszedl zapakowany jak nowy. Jestem bardzo zadowolona. Skorzystam napewno w przyszlosci

    Condition

    Excellent

    Purchased

    10/03/2025

  • Errol W.

    Verified

    Reviewed 22/11/2024, United Kingdom.

    Excellent price & great phone. I was a little sceptical before l ordered but when it arrived l was pleasantly surprised by the quality & ease of use. To be quite honest it is one of the best phones l have had over the years. The Motorola Edge Neo is a phone l will recommend to anyone who does not want to pay a fortune for a phone but this one does a great job. Well worth the money & one of the best purchases l have made this year.

    Condition

    Excellent

    Purchased

    02/11/2024

  • Tony C.

    Verified

    Reviewed 19/06/2025, United Kingdom.

    Recommended to the site, glad I was !! Simple to use, had what I wanted and I'm very happy with my purchase. Communication and delivery very good. Still uncovering benefits of new (to me) technology.

    Condition

    Excellent

    Purchased

    01/06/2025

  • Salomi M.

    Verified

    Reviewed 20/03/2024, United Kingdom.

    For an economical refurbished 'good' condition item, it surpassed my expectations as it looked like new. The phone works perfectly, the battery holds its charge well and the included charger cable does a good job at rapid charging. Would definitely recommend the product and the service!

    Condition

    Good

    Purchased

    01/03/2024