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2,824 verified reviews in the last 10 years.
Melanie M.
Purchased on the 17 December 2024
Verified purchaseI was surprised to receive my phone in a good condition box. The phone was immaculate itself considering being a refurbished phone. It’s great . No scratches. It’s like a brand new phone and works absolutely perfectly. It’s definitely change my view into buying brand new phones that cost more when you can buy just as perfect as a refurbished phone . Thank you for such a lovely phone and delivery service was so fast . Definitely recommend it .
Condition
Fair
Reviewed in United Kingdom on 29 December 2024
Grace D.
Purchased on the 15 October 2024
Verified purchaseI was never going to enjoy having a new phone. I hate the idea of living my life through apps and screens. But this does all I need it to, was relatively easy to master, behaves well without being intrusive (now I've trained it), and feels all the better for being recycled/refurbished. I'm happy. Thank you Back Market.
Condition
Good
Reviewed in United Kingdom on 29 October 2024
Alex T.
Purchased on the 27 June 2025
Verified purchaseAbsolutely awesome phone, needed a new one as my iphone7's WiFi chip disconnected. I ordered it and the next day it came. A great phone, battery health is 100%, such a light and modern phone, leather textured back is such a nice touch, came with a wire, SIM card slot pin and a clear phone case. Phone has loads of storage, isn't slow and can take an SD card and TWO Sims. Actually sick 10000/10
Condition
Excellent
Reviewed in United Kingdom on 9 July 2025
Uwem N.
Purchased on the 12 June 2025
Verified purchaseMy experience with Back Market has been 5star! From ease of use, to availability of flexible payment options, fast shipping and then when I received my device, it was in an excellent condition. I am never buying new again. I am very pleased with all my purchases on Back Market and I am definitely recommending.
Condition
Excellent
Reviewed in United Kingdom on 16 June 2025
Alan C.
Purchased on the 1 August 2025
Verified purchaseI have had a great experience, the phone arrived quickly and it perfectly matched the condition. It is like a new phone just didn't come in the original box. But that's not a complaint, it was well packed and works a treat. The cash back offer was agreed and the system has been very easy to navigate. Iwill definitely use Back Market again.
Condition
Excellent
Reviewed in United Kingdom on 17 August 2025
Katarzyna M.
Purchased on the 10 March 2025
Verified purchaseBardzo dobry zakup za dobra cene. Stan niemal, ze idealny, bez wiekszych zarysowan. Bateria trzyma bardzo dlugo. Sprzet przyszedl zapakowany jak nowy. Jestem bardzo zadowolona. Skorzystam napewno w przyszlosci
Condition
Excellent
Reviewed in United Kingdom on 23 March 2025
Errol W.
Purchased on the 2 November 2024
Verified purchaseExcellent price & great phone. I was a little sceptical before l ordered but when it arrived l was pleasantly surprised by the quality & ease of use. To be quite honest it is one of the best phones l have had over the years. The Motorola Edge Neo is a phone l will recommend to anyone who does not want to pay a fortune for a phone but this one does a great job. Well worth the money & one of the best purchases l have made this year.
Condition
Excellent
Reviewed in United Kingdom on 22 November 2024
Tony C.
Purchased on the 1 June 2025
Verified purchaseRecommended to the site, glad I was !! Simple to use, had what I wanted and I'm very happy with my purchase. Communication and delivery very good. Still uncovering benefits of new (to me) technology.
Condition
Excellent
Reviewed in United Kingdom on 19 June 2025
Alice L.
Purchased on the 13 December 2024
Verified purchaseA great case and great price. Exactly what I needed and Moto G is a great style of phone - hardware is immaculate and UI is far superior to apple :D Unfortunately was not able to trade in my old phone as a partial exchange as backmarket were not looking for it. Also not easy to get a phone case for this model.
Condition
Excellent
Reviewed in United Kingdom on 4 January 2025
Guy K.
Purchased on the 1 June 2025
Verified purchaseI am not a regular customer of BACK MARKET but without fail the items I have purchased have been exactly as described in condition and functionality. Their commitment to fair pricing, recycling and customer services is excellent. My only issues have been regarding deliveries which I know has been due to the couriers inefficiency and not BACK MARKET! As a final comment might I suggest ALWAYS to come to BACK MARKET first rather than CEX, Amazon Resale etc.
Condition
Excellent
Reviewed in United Kingdom on 5 June 2025