The order process was very simple. Shipping took at lot longer than anticipated and my order exceeded my delivery date by nearly a week. When I reached out for support to understand what was going on, the support team were friendly but not very helpful. They kept repeating they were reaching out to the shipping team and would get back to me with an update. The update never came. When my item was delivered, someone did call me though to make sure I’d received the item. The item itself is fine. There are quite a few marks/scratches/dints, that I didn’t expect. I obviously understand that I bought a refurbished item and ultimately doesn’t affect the performance of the item. However, I did pay extra for ‘excellent’ condition. Overall, I’m okay with my experience but not sure I would order again.

Good

Working very well. Aside some scratches it came with, nothing really undesirable

The laptop was almost brand new. been using it for 8 months now, no issues whatsoever