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Approved seller with 3.5/5 Stars ratingTrusted on Back Market for 9 months

Overall rating

42 verified reviews

Rating details

  • Shipping

    4/5

  • Packaging

    3.4/5

  • Overall performance

    3.6/5

  • Appearance

    3.7/5

Reviews

  • Malcolm B.

    Verified purchase

    Reviewed 15/02/2026, United Kingdom.

    It had clearly not been properly tested as the battery collapsed within 24 hours of being charged, despite having minimal use and being turned off for most of the time. It has therefore been returned and I am awaiting it's return or replacement. This experience makes a mockery of your claims about testing and reconditioning.

    Dell Latitude 5590 15-inch (2017) - Core i5 - Gen 8 (U) - 16GB - SSD 512 GB QWERTY - English

    Condition

    Excellent

    Purchased

    02/02/2026

  • Aaron E.

    Verified purchase

    Reviewed 05/04/2026, United Kingdom.

    Device arrived on time but sadly did not meet the "Excellent" condition as advertised. Damage was very noticeable. It was also shipped with a knock off charger that produced excessive heat and a potential fire hazard. I was supposed to have been given a 5% refund for the trouble but that was then denied because I wished to keep the device for parts to use in my own, better condition chassis. And because of that I voided their warranty, even though this refund was not warranty, it was for the misrepresentation. Since I kept the device for parts I thought I would share the poor quality of the repair. The back plate had a rounded off screw so was wrenched off and glued back on, the same glue was excessive and pulled the BT antenna out of its socket so the device wouldn't pair to begin with. Extremely disappointed I paid near £200 for a £70 part... But that's on me, I hoped a "Excellent" advertised refurbished unit would have been the better option. I was wrong. I wouldn't advise purchasing from here. I should have asked to see the device first. In the images attached you can see the knock off charger compared to my own. And the damage to the face dial (with straps) compared to my own (without straps) *Note* They took these images down originally. So that just goes to show how this business operates.

    Smart Watch Samsung HR GPS Galaxy Watch SM-R800 - Silver

    Condition

    Excellent

    Purchased

    23/03/2026

  • Sherridan B.

    Verified purchase

    Reviewed 09/12/2025, United Kingdom.

    I have given it 4 stars as it turned up in a crisp packet box, not very well packaged. Saying that, the xbox itself is spotless. For being put as good, it is more then good and a few extra games were put in too.

    Xbox One S 500GB - White

    Condition

    Good

    Purchased

    21/11/2025

  • Melissa W.

    Verified purchase

    Reviewed 18/11/2025, United Kingdom.

    I bought the switch OLED model in "Excellent" condition. Firstly it took quite a long time to arrive. On arrival I was confused as it turned up in a box for an alarm clock and felt very light. Once I opened the box all that was in it was the switch, 2 joycons and a USB-C cable all loose in the box without any padding. Not at all what you expect. The console had obvious signs of heavy use, lots of scratches, broken edges on the joysticks and significant wear on all sides of the device. Also without all the other parts of the switch you would expect like the dock, cables and contoller accessories. This experience really made me question how the refurbishment and quality control process works. It will take a lot for me to buy here again unfortunately

    Switch OLED 64GB - Red/Blue

    Condition

    Excellent

    Purchased

    11/11/2025

  • Manuela S.

    Verified purchase

    Reviewed 27/10/2025, United Kingdom.

    great condition, like new but for a fraction of the price...plus a years guarantee so nothing to complain about

    Microsoft Surface Pro 7 12-inch (2019) - Core i5-1035G4 - 8GB - SSD 256 GB QWERTY - English

    Condition

    Good

    Purchased

    12/10/2025

  • Cody W.

    Verified purchase

    Reviewed 08/12/2025, United Kingdom.

    I ordered a used Nintendo Switch in “Excellent” condition from Back Market as a Christmas gift. According to the description, “Excellent” should mean almost like new, with no scratches and minimal wear. Unfortunately, the console arrived with a scratch on the screen, worn-down joysticks, and visible dirt in multiple areas, including around the edges and ports. It looked like it hadn’t even been cleaned or properly refurbished, and based on condition alone, it wouldn’t even qualify as “Good.” After contacting support, they confirmed that the device actually matched “Fair” condition, which means I was completely mis-sold the item I paid for. I’ve now had to request a refund and look for another console last-minute before Christmas, which is really disappointing considering what was advertised. Overall, the item arrived nothing like “Excellent” condition and felt mis-graded from the start

    Switch OLED 64GB - Red/Blue

    Condition

    Excellent

    Purchased

    03/12/2025

  • Mary B.

    Verified purchase

    Reviewed 09/04/2026, United Kingdom.

    Getting used to it now.

    Smart Watch Fitbit GPS Versa 4 - Black

    Condition

    Good

    Purchased

    20/03/2026

  • Moeen S.

    Verified purchase

    Reviewed 26/11/2025, United Kingdom.

    I ordered this PS4 controller expecting it to be in excellent condition, as advertised. Unfortunately, what I received was far from that. The controller arrived in very ordinary condition, with visible signs of wear, and worst of all, the back button didn’t work at all. This was extremely disappointing, especially since I paid for what was supposed to be a premium-quality item. I had to return it because it simply wasn’t usable. Definitely not the “excellent condition” that was promised

    Controller PlayStation 4 Sony DualShock 4

    Condition

    Excellent

    Purchased

    08/11/2025

  • Shaun & vickie T.

    Verified purchase

    Reviewed 20/03/2026, United Kingdom.

    As it said on the tin, excellent condition, great price, will use again.

    Dell Latitude 5590 15-inch (2017) - Core i5 - Gen 8 (U) - 16GB - SSD 512 GB QWERTY - English

    Condition

    Excellent

    Purchased

    18/02/2026

  • Albert T.

    Verified purchase

    Reviewed 24/05/2026, United Kingdom.

    Near perfect.

    Hp EliteBook 840 G6 14-inch (2019) - Core i5 - Gen 8 (U) - 16GB - SSD 256 GB QWERTY - English

    Condition

    Excellent

    Purchased

    13/05/2026

84 products