What condition grades mean when buying a refurbished iPhone?

Back Market uses four main condition grades to help you choose the right refurbished iPhone for your needs and budget. "Premium" grade iPhones have a flawless screen with no signs of use, either gently used or open-box returns,have genuine manufacturer parts (including battery), and a minimum of 90% battery capacity. "Excellent" grade iPhones have no visible scratches when held 12 inches away and work like new – perfect if you want something that looks pristine. "Good" grade devices may have light scratches visible up close but nothing that affects the screen or performance – this is our most popular option for great value. "Fair" grade iPhones have noticeable cosmetic wear but guarantee all essential functions work perfectly – ideal for budget-conscious buyers. All grades include the same 1-year warranty and must meet our battery health standard of at least 80% original capacity. Every iPhone is professionally tested across 30+ checkpoints regardless of condition grade. Think of it like buying a used car – the engine (performance) is excellent across all grades, but the paint job (appearance) varies.

How do I know if a refurbished iPhone will work with my UK carrier?

Most refurbished iPhones on Back Market work with all major UK carriers. Since December 2021 the UK law prohibits mobile phone providers from selling locked handsets. All phones sold by networks must be unlocked, allowing customers to switch networks with their existing device. If you're still unsure, message our customer support before purchasing – we'll help verify compatibility so you don't end up with a phone that won't connect to your network.

Do refurbished iPhones come with new batteries?

It depends on the specific device, but many of our refurbished iPhones can be bought with a new battery also. At Back Market, every iPhone must meet our minimum battery health requirement of 80% original capacity before we sell it. Many devices receive brand new batteries during the refurbishment process, especially older models where battery replacement makes economic sense. For iPhones that keep their original batteries, we test them rigorously to ensure they meet our standards and will give you reliable daily performance. You can check each product listing for specific battery health information before buying. Our 1-year warranty covers battery performance issues, so if your iPhone's battery doesn't hold charge properly, we'll fix it at no cost. This battery guarantee is one way we're different from other refurbished sellers who might not be as upfront about battery condition and coverage.

Can I get the latest iOS on a refurbished iPhone?

Absolutely – refurbished iPhones can run the latest iOS just like new devices, often with newer software than when they originally shipped. Apple supports iPhones with iOS updates for 5-6 years after release, so even older refurbished models typically support current iOS versions. When you receive your refurbished iPhone, you can immediately update to the latest iOS through Settings > General > Software Update. Many customers are surprised to find their "older" refurbished iPhone runs newer iOS than their previous phone had. The only limitation is hardware-specific features – for example, an iPhone 8 can't use Face ID (that requires iPhone X or newer), but it'll still run the latest iOS with most features. Before buying, check Apple's iOS compatibility list if you need specific features. This is one of the great things about Apple's ecosystem – software support doesn't discriminate between new and refurbished devices.

What's included when I buy a refurbished iPhone during Black Friday?

Every refurbished iPhone purchase includes the device, a charging cable that's compatible with your model, and all applicable documentation in most cases. What you might not get are original Apple earbuds or the original box, though some sellers do include these. The specific accessories vary by seller and are clearly listed in each product description before you buy. More importantly, every iPhone includes our 1-year warranty and 30-day return policy – better protection than most Black Friday deals on new phones that might only offer standard manufacturer warranty. During Black Friday (November 17-30), you'll also get additional savings on top of our already discounted prices. All iPhones are unlocked and ready to use with your carrier, professionally cleaned, and tested to ensure everything works properly. If you need specific accessories like AirPods or cases, we offer those separately with the same quality guarantee and customer protection.

Black Friday’s not over — but it will be...

iPhone Black Friday deals

Name: iPhone Black Friday deals Deals
Brand: Back Market
Price: 349 GBP
Availability: InStock
Rating: 4.3 (1533360 reviews)

Black Friday has left the building (see you in 2026)

But hey, refurbished deals don't need a special day. Check out what's available right now:

Shop Refurbished iPhones Shop Good Deals

Compare devices

12 products

Trade in to get it for less

Today’s purchase could set you back a lot less when you trade in an old device at the same time.

iPhone 15 Plus

(5,931)

Starting at

Refurbished price:£349.00

Versus £799.00 new

+1 more colours

iPhone 16

(13,158)

Starting at

Refurbished price:£543.99

Versus £699.00 new

+1 more colours

iPhone 16 Pro Max

(6,423)

Starting at

Refurbished price:£790.49

Versus £1,199.00 new

iPhone 15 Pro Max

(9,816)

Starting at

Refurbished price:£510.00

Versus £1,199.00 new

iPhone 14

(48,665)

Starting at

Refurbished price:£289.00

Versus £599.00 new

+2 more colours

iPhone 13

(86,355)

Starting at

Refurbished price:£270.00

Versus £599.00 new

+2 more colours

iPhone 14 Plus

(9,293)

Starting at

Refurbished price:£270.00

Versus £699.00 new

+2 more colours

iPhone 14 Pro Max

(9,897)

Starting at

Refurbished price:£437.00

Versus £1,279.00 new

+2 more colours

iPhone 17

(6,914)

Starting at

Refurbished price:£649.00

Versus £799.00 new

+1 more colours

iPhone 17 Pro

(1,502)

Starting at

Refurbished price:£943.00

Versus £1,099.00 new

iPhone 17 Pro Max

(1,268)

Starting at

Refurbished price:£1,100.00

Versus £1,199.00 new

iPhone 6S

(66,255)

Starting at

Refurbished price:£32.00

Versus £149.00 new

General

Why is my phone screen black? Fixing guide | Back Market

Phone screens can go black after a bad drop, overheating, malware, or other problems. Learn other reasons why your phone screen is black and how to fix it.

Customer reviews for iPhone Black Friday deals

Overall rating

1,533,360 verified reviews

Rating details

Accessories
4.2/5
Appearance
4.4/5
Battery
4.1/5
Lens & Camera
4.5/5
Overall performance
4.2/5
Packaging
4.4/5
Shipping
4.5/5

Reviews

Deolinda C.
Verified purchase
Reviewed 17/07/2026, United Kingdom.
Got my iPhone 15 plus delivered within a few days of ordering, I ordered a refurbished in very good condition. It was! It was in excellent condition. The battery life is amazing! Around 24 hours. Charging back up is quick. It also came with the charger Second time buying from Backmarket Great service
iPhone 15 Plus 256GB - Black - Unlocked
iPhone 15 Plus 256GB - Black - Unlocked
See item
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
07/07/2026
Kristeen S.
Verified purchase
Reviewed 24/06/2026, United Kingdom.
Love my new / refurbished iPhone 13 the colour is amazing I took it from the box , you would think it was brand new, not a mark nothing . Absolutely 💯 thank you back market . The price was fantastic & delivery was fast
iPhone 13 128GB - Pink - Unlocked
iPhone 13 128GB - Pink - Unlocked
See item
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
10/06/2026
Tristan T.
Verified purchase
Reviewed 09/01/2026, United Kingdom.
Back Market Turned a “Refurbished” iPhone 12 Into My Daily Driver—And I’m Genuinely Blown Away I’ll be honest: when people hear “refurbished,” they usually expect compromises. Scuffs. Battery anxiety. That one annoying flaw you can’t unsee. This iPhone 12 from Back Market completely shattered that stereotype. I ordered a Product (RED) iPhone 12, 128GB, and what arrived felt less like a secondhand phone and more like Apple quietly sent me a brand-new unit on the side. Condition: The phone arrived in exceptional condition. The glass is clean, the frame is flawless, and if you told me this device had never been used before, I’d believe you without hesitation. No scratches, no dents, no “refurbished tells.” It looks premium because it is premium. Performance: This is where the iPhone 12 still flexes hard. The A14 Bionic chip is absurdly smooth—apps open instantly, multitasking is effortless, and everything from social media to photo editing runs without a hiccup. This phone doesn’t feel like it’s “keeping up.” It feels like it’s leading. Display & Design: The OLED display is gorgeous. Deep blacks, vibrant colors, and razor-sharp clarity that makes content pop. The flat-edge design still looks modern and feels solid in the hand. And the Product (RED) finish? Stunning. It’s bold, clean, and turns heads without trying. Battery & Reliability: Battery life has been excellent for daily use—calls, streaming, browsing, and content creation. This is the kind of phone you trust to get you through the day without babysitting a charger. The Back Market Experience: This is where the real magic happens. Back Market didn’t just sell me a phone—they delivered confidence. Clear grading, fast shipping, eco-friendly impact, and a device that exceeded expectations in every way. It’s rare to feel like you got more than you paid for, but that’s exactly what happened here. Final Thoughts: If you’re on the fence about refurbished tech, let this be the review that pushes you over. This iPhone 12 proves that smart buying doesn’t mean settling—it means winning. Back Market has officially earned my trust, and this phone has earned its place as my go-to device. This isn’t just a good deal. It’s proof that premium tech, sustainability, and performance can coexist—and absolutely thrive. Highly recommended. No hesitation. No regrets.
iPhone 12 128GB - Red - Unlocked
iPhone 12 128GB - Red - Unlocked
See item
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
06/12/2025
Kerry F.
Verified purchase
Reviewed 28/06/2026, United Kingdom.
Phone arrived very quickly. Absolutely perfect. Only thing I had to do was change its location from USA to UK but that was no issue, it was just in device settings (just meant all my auto fill options were USA choices for phone number etc, just factory settings, easy fix) phone is perfect, as described. I actually can’t believe it was so pristine. I always ended up getting a new contract phone when I wanted an upgrade but my partner suggested Backmarket to try. I was very hesitant going for a refurbished phone as it’s not what I’m used to. But not only is the phone perfect, just like brand new, I was able to trade in my previous IPhone 14 Pro. I was given an offer, and expected it to pay out a good bit less as it seemed to too good to be true. But no, got the offer accepted and it just meant technically the price of my phone was incredible. It was very easy to trade in. And I love my new phone.
iPhone 17 256GB - Lavender - Unlocked
iPhone 17 256GB - Lavender - Unlocked
See item
Condition
Premium
Close to perfection. The body may have tiny micro-scratches. For items with screens, the screen will be flawless.
Purchased
16/06/2026
Aurelie D.
Verified purchase
Reviewed 28/05/2026, United Kingdom.
I was skeptic at first, but it came with no scratches and with a battery health of 86% definitely recommended it! Back market is the best for a refurbished phone!! Also I’ve put a screen protector bc I’m clumsy
iPhone 15 Pro Max 256GB - Black Titanium - Unlocked
iPhone 15 Pro Max 256GB - Black Titanium - Unlocked
See item
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
09/05/2026
Andrea C.
Verified purchase
Reviewed 24/11/2025, United Kingdom.
We love the new refurbished iPhone 13. Delivery was super quick and loads of info available to tell us what to do and how. The phone itself was as described, in excellent condition, and works like new. We're so pleased, as this is our first ever iPhone. Thank you Back Market.
iPhone 13 128GB - Midnight - Unlocked
iPhone 13 128GB - Midnight - Unlocked
See item
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
12/11/2025
Simon R.
Verified purchase
Reviewed 17/05/2026, United Kingdom.
We have been purchasing reconditioned phones the last 5 years, we go sim only contracts, a lot cheaper over the year. The phone was a gift for my wife, she is over the moon with it. The phone is really nice great condition and price to suit. The communication from yourselves is very professional. Thank you for your service. I have let family know about your business. Thank you.
iPhone 15 Plus 128GB - Pink - Unlocked
iPhone 15 Plus 128GB - Pink - Unlocked
See item
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
04/05/2026
Charley L.
Verified purchase
Reviewed 05/11/2025, United Kingdom.
Coming from someone who has never bought a phone second hand, I decided to upgrade from my Samsung S21 to IPhone 15 Pro Max and I’m not going to buy a new phone again. The phone I bought with “good” quality, battery is 86% health but with no scratches, dents or ANY faults, absolutely perfect. I would suggest just researching who the refurbish company is that does the phone and if they’re good or not. Worth it.
iPhone 15 Pro Max 256GB - Blue Titanium - Unlocked
iPhone 15 Pro Max 256GB - Blue Titanium - Unlocked
See item
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
20/10/2025
Vishal T.
Verified purchase
Reviewed 03/09/2025, United Kingdom.
I recently purchased a refurbished iPhone 15 Pro Max 512GB in excellent condition, and I was initially a bit worried about the quality. However, I was honestly shocked when I received it—the phone looked absolutely brand new, without a single scratch! The delivery was super quick as well, which made the experience even better. This is by far the best refurbished company I’ve ever dealt with. From now on, if I need to buy anything, I’ll definitely be choosing Back Market again, 100% sure.
iPhone 15 Pro Max 512GB - Black Titanium - Unlocked
iPhone 15 Pro Max 512GB - Black Titanium - Unlocked
See item
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
01/09/2025
Zolanch P.
Verified purchase
Reviewed 01/09/2025, United Kingdom.
I bought a premium iPhone 16 on Saturday, and it arrived on Monday. It arrived very well packaged and with all the things that it needed to arrive. Apart from this they sent me a cable and guidelines about how to set up my new iPhone, which I loved it. In the details is love and good customer service. Now I can enjoy of my new iphone, don't be scared of by a refurbished iPhone, they look like new.
iPhone 16 128GB - Black - Unlocked
iPhone 16 128GB - Black - Unlocked
See item
Condition
Premium
Close to perfection. The body may have tiny micro-scratches. For items with screens, the screen will be flawless.
Purchased
30/08/2025

Back Market uses four main condition grades to help you choose the right refurbished iPhone for your needs and budget. "Premium" grade iPhones have a flawless screen with no signs of use, either gently used or open-box returns,have genuine manufacturer parts (including battery), and a minimum of 90% battery capacity. "Excellent" grade iPhones have no visible scratches when held 12 inches away and work like new – perfect if you want something that looks pristine. "Good" grade devices may have light scratches visible up close but nothing that affects the screen or performance – this is our most popular option for great value. "Fair" grade iPhones have noticeable cosmetic wear but guarantee all essential functions work perfectly – ideal for budget-conscious buyers. All grades include the same 1-year warranty and must meet our battery health standard of at least 80% original capacity. Every iPhone is professionally tested across 30+ checkpoints regardless of condition grade. Think of it like buying a used car – the engine (performance) is excellent across all grades, but the paint job (appearance) varies.
Most refurbished iPhones on Back Market work with all major UK carriers. Since December 2021 the UK law prohibits mobile phone providers from selling locked handsets. All phones sold by networks must be unlocked, allowing customers to switch networks with their existing device. If you're still unsure, message our customer support before purchasing – we'll help verify compatibility so you don't end up with a phone that won't connect to your network.
It depends on the specific device, but many of our refurbished iPhones can be bought with a new battery also. At Back Market, every iPhone must meet our minimum battery health requirement of 80% original capacity before we sell it. Many devices receive brand new batteries during the refurbishment process, especially older models where battery replacement makes economic sense. For iPhones that keep their original batteries, we test them rigorously to ensure they meet our standards and will give you reliable daily performance. You can check each product listing for specific battery health information before buying. Our 1-year warranty covers battery performance issues, so if your iPhone's battery doesn't hold charge properly, we'll fix it at no cost. This battery guarantee is one way we're different from other refurbished sellers who might not be as upfront about battery condition and coverage.
Absolutely – refurbished iPhones can run the latest iOS just like new devices, often with newer software than when they originally shipped. Apple supports iPhones with iOS updates for 5-6 years after release, so even older refurbished models typically support current iOS versions. When you receive your refurbished iPhone, you can immediately update to the latest iOS through Settings > General > Software Update. Many customers are surprised to find their "older" refurbished iPhone runs newer iOS than their previous phone had. The only limitation is hardware-specific features – for example, an iPhone 8 can't use Face ID (that requires iPhone X or newer), but it'll still run the latest iOS with most features. Before buying, check Apple's iOS compatibility list if you need specific features. This is one of the great things about Apple's ecosystem – software support doesn't discriminate between new and refurbished devices.
Every refurbished iPhone purchase includes the device, a charging cable that's compatible with your model, and all applicable documentation in most cases. What you might not get are original Apple earbuds or the original box, though some sellers do include these. The specific accessories vary by seller and are clearly listed in each product description before you buy. More importantly, every iPhone includes our 1-year warranty and 30-day return policy – better protection than most Black Friday deals on new phones that might only offer standard manufacturer warranty. During Black Friday (November 17-30), you'll also get additional savings on top of our already discounted prices. All iPhones are unlocked and ready to use with your carrier, professionally cleaned, and tested to ensure everything works properly. If you need specific accessories like AirPods or cases, we offer those separately with the same quality guarantee and customer protection.

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iPhone Black Friday deals

Black Friday has left the building (see you in 2026)

Trade in to get it for less

Why is my phone screen black? Fixing guide | Back Market

Reviews

Deolinda C.

Kristeen S.

Tristan T.

Kerry F.

Aurelie D.

Andrea C.

Simon R.

Charley L.

Vishal T.

Zolanch P.

What condition grades mean when buying a refurbished iPhone?

How do I know if a refurbished iPhone will work with my UK carrier?

Do refurbished iPhones come with new batteries?

Can I get the latest iOS on a refurbished iPhone?

What's included when I buy a refurbished iPhone during Black Friday?

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