Customer reviews

4.3/5

16,934 verified reviews in the last 6 months.

Go back to the device

Overall performance
4.0/5
Appearance
4.2/5
Accessories
4.0/5
Battery
3.9/5
Lens & Camera
4.3/5
Packaging
4.3/5
Shipping
4.4/5

D
Dean G.
Reviewed in United Kingdom on 20 March 2024
4.9/5
Decided to try out a refurbished phone and have to say i'm really impressed. went for an iPhone 12 in "good" condition and it's in perfect condition. Battery percentage is at 85% but i don't mind that as i know it will still have an original apple battery
iPhone 12 64GB - Green - Unlocked
Purchased on the 16 March 2024
A
Andrew T.
Reviewed in United Kingdom on 29 January 2024
4.9/5
iphone 12 was purchased for a family member and i chose the excellent condition handset. Phone was delivered within a few days and it was perfect! Screen and general handset had zero blemishes etc, it started up like a brand new iphone with the set up as you would expect with a new device. Of course saved some money buying a refurbished device but it also reduces the general environmental impact you would associate with a brand new phone. The only thing that would make this better would be if the phone came in an apple box. I bought one on line to put the phone in (a tenner online!) Would recommend buying a refurb through back market.
iPhone 12 128GB - White - Unlocked
Purchased on the 19 January 2024
S
Shaun B.
Reviewed in United Kingdom on 19 November 2023
4.6/5
Great refurbished iPhone 12, fast delivery and a good price. As described in good condition with no marks to the screen, however I keep getting an alert in settings saying it may have a non apple battery. This isn’t an issue, just wish the red 1 would go off the settings app. Overall a good purchase and would use this company again and recommend them.
iPhone 12 64GB - Black - Unlocked
Purchased on the 3 November 2023
D
David M.
Reviewed in United Kingdom on 24 March 2024
4.8/5
Hi - I ordered an "excellent" condition iPhone 12 128GB from Back Market. Previously I had an iPhone SE so despite being quite an old phone now the iPhone 12 was a big step up for me. I'm enjoying the significantly better camera and the larger screen. Also I'm not missing the home button. The phone was pretty much as I expected and was in very good condition. There was one noticeable scuff mark on the lower outside casing but apart from that the phone looked as new. The battery runs down a little quicker than my iPhone SE but nothing significant here. Overall I'm delighted with my purchase and will definitely be recommending Back Market to anyone in the market for a refurbished phone. I will no doubt be looking to upgrade in the next year or two and will definitely be revisiting Back Market to see what is available.
iPhone 12 128GB - Black - Unlocked
Purchased on the 15 March 2024
K
Katrina H.
Reviewed in United Kingdom on 14 January 2024
4.9/5
Bought iPhone 12 picked one listed as excellent condition. When it arrived there was a small scratch on corner of front screen but was otherwise in very good condition. Was a bit worried about buying a reconditioned phone but it is in good working order and battery health is also very good. Delivery was very quick and the phone was nice and clean. Would recommend this website.
iPhone 12 64GB - White - Unlocked
Purchased on the 30 December 2023
S
Sandra W.
Reviewed in United Kingdom on 28 December 2023
4.3/5
On the whole I’m happy with the condition of the phone. However, given it is an ‘Excellent’’ rating I’m disappointed that the Battery Health is only 85%. My sister who also purchased a refurbished IPhone 12 with an Excellent rating has 97% Battery Health.
iPhone 12 128GB - Blue - Unlocked
Purchased on the 30 November 2023
T
Tracy V.
Reviewed in United Kingdom on 27 December 2023
4.8/5
I am extremely happy with the IPhone 12 that I bought for my daughter’s Christmas present. She is delighted as well. It’s better than I even expected it to be. Would definitely use Back Market again in the future to purchase a refurbished IPhone.
iPhone 12 64GB - Green - Unlocked
Purchased on the 12 December 2023
O
Oku O.
Reviewed in United Kingdom on 17 December 2023
4.7/5
I am really happy about my iPhone 12 refurbished, though the battery percentage was 96% . At first, I was reluctant to buy my iPhone 12 refurbished on this app but Backmarket kept their promises and I received my phone with good condition not as an excellent but the phone is good and functioning very well. however, I will be 💯 willing to buy other devices from them in future.
iPhone 12 128GB - Black - Unlocked
Purchased on the 2 December 2023
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Linda B.
Reviewed in United Kingdom on 12 November 2023
5/5
I’m very happy with my reconditioned iPhone 12. It is a little different from my old iPhone, so it’s taking a bit of getting used to, but that’s down to me not the phone. I’m very happy with the phone and service I received from Backmarket, and definitely recommend them. I shall be returning when I need a new phone.
iPhone 12 128GB - Blue - Unlocked
Purchased on the 28 October 2023
R
Richard g W.
Reviewed in United Kingdom on 5 November 2023
4.6/5
We purchased this refurbished iPhone 12 for my wife. We had major issues transferring all data over from her older phone 11. Here’s a tip; make sure you inform your purchaser that the IOS update status on a newer phone must either be equal to, or greater than, the IOS status on the old iPhone. In our case, the IOS on my wife’s phone 11. was at 17.0.3, whereas the Backmarket phone we received was at at IOS 12.0.0. The newer iPhone 12 refused to update. This caused a lot of time wasting issues. We finally figured out that the iPhone 12 had to be wiped clean, then run up WITHOUT transferring all the data and Apps in order for it to allow the updating to complete. Only then could to go back and transfer all the data and apps over from the old phone. We spent hours doing this. Please warn your purchaser of this anomaly, because Apple Help does not.
iPhone 12 128GB - Blue - Unlocked
Purchased on the 25 October 2023

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