Customer reviews for Refurbished HP Pavilion

Overall rating

8,849 verified reviews

Rating details

  • Overall performance

    4.1/5

  • Appearance

    4.1/5

  • Packaging

    4.4/5

  • Shipping

    4.5/5

Reviews

  • Keith R.

    Verified

    Reviewed 09/10/2025, United Kingdom.

    I was glad to have the opportunity to buy a refurbished unit, and after 2 weeks, everything is going very well. I can’t tell the diffeeence between opening up and using this laptop, to taking on the many brand new units I’ve owned over the years.

    Condition

    Excellent

    Purchased

    21/09/2025

  • Lloyd H.

    Verified

    Reviewed 06/10/2025, United Kingdom.

    Was my first try at refurb tech and I don't think I'll ever buy brand new again. I was a little hesitant so didn't buy anything too expensive but its been such a good experience I'll check here first anytime I need anything in future.

    Condition

    Good

    Purchased

    09/09/2025

  • Coco P.

    Verified

    Reviewed 23/07/2025, United Kingdom.

    It works extremely well. So far, I have downloaded quite intensive software (100gb worth) and the Laptop has not slowed down or faltered at all. Screen looks good and the Laptop looks as if brand new. Only down side is that battery drains quite quickly but not anymore than I have experienced with other HP laptops. Really Happy with the purchase!

    Condition

    Excellent

    Purchased

    05/07/2025

  • Karen W.

    Verified

    Reviewed 02/01/2025, United Kingdom.

    Second time I've bought off back market and a great experience again. Easy to order , very quick delivery. Very well packed. And a fantastic product!!! I bought a reconditioned laptop and you would never of known it wasn't brand new! Very happy indeed.

    Condition

    Good

    Purchased

    24/11/2024

  • Himatullah Z.

    Verified

    Reviewed 21/08/2025, United Kingdom.

    It's the best. I'm very happy with my purchase. I didn't see any problems with it yet . It works very smoothly and arrived in very good condition, like new. The backMarket , one of the best options for buying great things for less money.

    Condition

    Good

    Purchased

    07/08/2025

  • Beverley C.

    Verified

    Reviewed 14/10/2024, United Kingdom.

    I recently purchased a refurbished laptop from Back Market. The product was marketed as being in good condition. The laptop arrived in a couple of days and on time. Upon opening the condition was definitely at the top end of being good. The laptop was very easy to set up, helpful step by step instructions were available as soon as I logged on. I have now been using the product for a couple of weeks and am really happy with the purchase.

    Condition

    Good

    Purchased

    28/09/2024

  • Daniel R.

    Verified

    Reviewed 29/09/2025, United Kingdom.

    Really pleased with the laptop I purchased. In great condition, better than described on the website. Build quality is great and laptop seems to run pretty well (only had one issue with fans running a bit loud, but that only seems to be if I'm running a video call or something similar).

    Condition

    Good

    Purchased

    07/09/2025

  • Israel B.

    Verified

    Reviewed 22/04/2025, United Kingdom.

    I recently purchased this Hp Elitebook from Back Market and I couldn’t be happier with the experience. The device arrived well-packaged and in mint condition—honestly, it looks and feels brand new. Performance-wise, it runs smoothly, boots up quickly, and handles everything I need without a hitch. What really impressed me is the value for money. I saved a significant amount compared to buying new, and I feel great knowing I made an environmentally friendly choice too.

    Condition

    Excellent

    Purchased

    08/04/2025

  • Emma F.

    Verified

    Reviewed 21/04/2025, United Kingdom.

    I love my HP EliteBook 840. It arrived looking like a brand new laptop, very clean, everything working brilliantly and easy to set up. I can't believe I have a whizzy "new" laptop for a fraction of the price of a brand new one. Thank you Back Market!

    Condition

    Fair

    Purchased

    31/03/2025

  • Muriel M.

    Verified

    Reviewed 01/10/2025, United Kingdom.

    excellent customer service my laptop came in before the due date. all the specifications needed were all checked. Good condition indeed as said in the description. Above all the seller gave a gift an anti virus👌.This was my first time receiving a gift from a seller online. I'm super happy! Back Market you are simply the best👌 yes I recommend

    Condition

    Good

    Purchased

    28/09/2025