Customer reviews

4.2/5

607 verified reviews in the last 6 months.

Go back to the device

Overall performance
3.83/5
Appearance
4.17/5
Accessories
3.77/5
Battery
3.82/5
Lens & Camera
4.09/5
Packaging
4.22/5
Shipping
4.33/5

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Erika P.
Reviewed in United Kingdom on 13 December 2023
5/5
Saved myself £160-180ish on my new phone! That was on top of factoring in a seasonal sale. According to accubattery app the battery health is at about 96%! The phone housing was in mint condition. The screen did have two tiny scratches which I could only see when meticulously inspecting the phone on its arrival using a bright spot lamp while holding the phone at an angle. In reality they are not visible under any normal lighting conditions and never visible when the screen is on regardless of viewing distance or angle. I highly recommend buying refurbished if this is the quality you get, the money you save can go into insurance or simply your pocket. As a side note I highly recommend the official Sony "style cover" as the phone feels like it was designed around it.
Xperia 1V 256GB - Black - Unlocked
Purchased on the 27 November 2023
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Brian B.
Reviewed in United Kingdom on 10 December 2023
5/5
Firstly the delivery was outstanding. Ordered on a Friday afternoon and arrived at 8.30am the next day. Well packed as well. The phone itself had slight marking on case as explained but when put into a wallet you would never know it was refurbished. An excellent choice.
Sony Xperia 5 II 128GB - Black - Unlocked - Dual-SIM
Purchased on the 24 November 2023
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Lynn N.
Reviewed in United Kingdom on 20 February 2024
5/5
Wow wow I was really nervous about buying a reconditioned phone in case it was a rip off Well how wrong was I 🤣 Amazing service,super quick delivery and OMG it looks brand new not a scratch or mark on the phone. I'll definitely be buying from Backmarket again I've already been telling and showing my family and friends the phone and none of them can believe it's reconditioned
Sony Xperia 10 III 128GB - Black - Unlocked - Dual-SIM
Purchased on the 8 February 2024
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Kyle S.
Reviewed in United Kingdom on 25 February 2024
5/5
Honestly I was about dubious about getting refurbished phone worried about battery and charging port and camera unit. I can confirm that this was scratch free the phone was brought in "good" condition and it is amazing so pleased has put me well at ease and will be using backmarket again. Thank you well impressed.
Sony Xperia 5 IV 128GB - Black - Unlocked
Purchased on the 9 February 2024
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Leann S.
Reviewed in United Kingdom on 21 April 2024
4.3/5
Phone is definitely light and thin (I wanted something compact and is was a s small as I could find) and a more powerful upgrade than my old Xperia. I disappointed with continued move to Google everything - no sony specific messaging, albums, files etc. As far as I can see at the mo. My phone also has several Japanese aps that are auto installed and can't be removed - not sure if this is Sony or from previous user.
Sony Xperia 10 III 128GB - Blue - Unlocked
Purchased on the 7 April 2024
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Stacey G.
Reviewed in United Kingdom on 25 April 2024
4.6/5
Website is very easy to use and explains everything with information being easily accessible. I had a little worry about a 2nd hand phone, but it's better for the environment,and all I really need it to do is work and that it does! The phone was in perfect condition,just a charge and it was ready to go. After a couple of weeks use, the battery seems to go a little quicker than my last device,but I expected that from a 2nd hand device. The phone itself is great, had Sony's in the past and liked the set up. I have come from a high quality model Samsung, so the camera isn't quite as good, but it's still very good. (I'm one of those parents that takes multiple pics of my baby every day!) Love the colour, one of the reasons for my purchase, but had lots of people comment lovely things about it too. Communication from back market was great, had no issues, so no reason for any customer service. The only tiny annoyance was the delivery, I wanted to make sure I was home to receive it, was given a 4 hour window and it came 1-2 hours after this, so wasted a day really. But that's a royal mail thing I believe! Verdict: 2nd hand phone, do it. (I have had about 3 weeks now)
Sony Xperia 10 III 128GB - Blue - Unlocked
Purchased on the 4 April 2024
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Philip G.
Reviewed in United Kingdom on 18 March 2024
5/5
After I lost my phone (put it on the roof of the car and forgot! Idiot!) I wasn't expecting to receive such a good quality replacement with all of the associated items. I was expecting ultimately to have to buy a new one. It was a very nice surprise as the replacement is virtually brand new, or at least you wouldn't know the difference. I would definitely recommend and again use 'Back Market' if I have a future need,
Sony Xperia 1 128GB - Black - Unlocked
Purchased on the 26 February 2024
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Anna M.
Reviewed in United Kingdom on 14 March 2024
4.8/5
Almost two years on and the phone is still functioning really well (despite many drops and and knocks). I'm so impressed with the quality of the refurb job, thank you, I'll definitely be back here for my next phone and am recommending Back Market to anyone who mentions buying a new phone.
Sony Xperia 10 III 128GB - Black - Unlocked - Dual-SIM
Purchased on the 1 August 2022
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Daniel H.
Reviewed in United Kingdom on 1 March 2024
5/5
Incredible value!!! Bought a Sony 1V and it's like new. So happy with purchase. I was reluctant to purchase until I saw the reviews and thought why not give these guys a shot, so glad I did. Phone arrived super quick and I have not had a single issue with phone. I will be Def purchasing more phones instead of taking out a contract from now on. Thanks Back Market awesome job
Sony Xperia 1 V 256GB - Green - Unlocked
Purchased on the 12 February 2024
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Andy F.
Reviewed in United Kingdom on 19 February 2024
5/5
This is the 2nd mobile that I've bought through this site and, like last time, I am a very happy bunny. Delivered when it was supposed to be in, what I would call 'used like new' condition and as I don't even set up a handset until it is fully protected I really appreciate that. What else can I say. It's a much cheaper alternative to buying new! Highly recommend.
Sony Xperia 5 IV 128GB - Black - Unlocked
Purchased on the 3 February 2024

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