Customer reviews for Refurbished Sony Smartphones

Overall rating

20,186 verified reviews

Rating details

  • Overall performance

    4/5

  • Appearance

    4.3/5

  • Accessories

    4.2/5

  • Battery

    4/5

  • Lens & Camera

    4.4/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Jesus jr C.

    Verified

    Reviewed 16/06/2025, United Kingdom.

    The build & sound quality is exceptional. Delivery was fast & customer service was outstanding. Highly recommended!

    Condition

    Excellent

    Purchased

    30/05/2025

  • Keith W.

    Verified

    Reviewed 02/03/2025, United Kingdom.

    Overall I am pleased with my refurbished Sony. Something I would have liked the info to tell about though, is the fact it seems to be a Japanese software install rather than the UK one that I am used too. it also came with difficult to uninstall bloatware type apps which were also in Japanese. That side of it has been disappointing but now that I have had time to fiddle, it seems to work well.

    Condition

    Excellent

    Purchased

    18/02/2025

  • Uwe B.

    Verified

    Reviewed 30/08/2025, United Kingdom.

    Superb upgrade on my older Sony in all aspects. Really good packaging and super fast posting, excellent condition as described. I'm a first time buyer and will certainly give Back market consideration in the future. Many thanks

    Condition

    Excellent

    Purchased

    13/08/2025

  • Laura T.

    Verified

    Reviewed 21/09/2025, United Kingdom.

    The phone is PERFECT! Not a single mark or scratch or anything on the casing, battery power is great and screen immaculate as described. Considering it's "good" condition I'm really really happy! And have already recommended to multiple people!

    Condition

    Good

    Purchased

    08/09/2025

  • Teresa C.

    Verified

    Reviewed 02/06/2025, United Kingdom.

    I am a long time Sony fan and very much wanted an Xperia 1 V because it is the last of the line to be made with gorilla glass. I knew I would love the phone but the one that was delivered was in much better condition than I expected and it arrived much faster than I thought. so thank you very much, Back Market.

    Condition

    Fair

    Purchased

    22/05/2025

  • Iain H.

    Verified

    Reviewed 13/05/2024, United Kingdom.

    I bought a Sony Xperia 10 iii from BackMarket, refurbished in good condition, for a very good price! I was after a new phone (well, refurbished!) I spent days looking at all the Sony Xperia phone's available, until I decided on the Sony Xperia 10 iii. I was/am extremely happy with the phone I received! The condition was described as Good. But honestly, when I took it out of the very well packaged box, it looked Brand new!! I knew it only comes with a charging cable, so as soon as I bought my phone I bought an Official Sony wall Charging plug, just to make sure the phone is recieving the correct voltage when charging. I am very impressed with the phone! I have had a couple of old Sony Ericsson phones, years ago, and they were my favourite phones I've had. So glad I decided to go back to Sony, after having Samsung phones I didn't really like. The build quality is second to none. The phone looks incredible. The screen is slightly narrow with a 21:9 aspect ratio. Apparently a lot of people don't like it, but it is perfect for YouTube, or watching film's. I only have one little gripe with the phone! The volume isn't all that loud, through the phone itself or the use of headphones or earphones. But it does have a 3.5 mm headphone jack socket, which I love! Oh yeah, it only has a single speaker on the phone unfortunately. Maybe that makes two little things I didn't quite like, but I can easily live with. Forgot to mention, you can split the screen and simultaneously use two different applications at the same time! I've never seen anything like it! The phone does feel slightly slippy with the Gorilla glass coating, but when I bought the Sony wall Charging plug, I also bought a Tempered glass screen protector and a clear Silicone gel shock proof case cover. They both arrived a few days after the phone, but immediately fixed the issue of the phone feeling like it could slip from my hand. All in all, I love my new phone, The service I received from BackMarket was First Class! So I can highly recommend the Sony Xperia 10 iii, and also BackMarket itself for providing me with an awesome refurbished Sony Xperia for an awesome price! 10/10

    Condition

    Good

    Purchased

    29/04/2024

  • Andrew H.

    Verified

    Reviewed 22/10/2025, United Kingdom.

    Very pleased. Arrived on time. Superb condition. The inbuilt setup and data transfer from old phone went well helped by the inclusion of a usb-c to usb-c cable. Been using for a couple of weeks now and no problems at all.

    Condition

    Good

    Purchased

    06/10/2025

  • Pippa R.

    Verified

    Reviewed 09/10/2025, United Kingdom.

    The device is impeccable, save for one tiny chip in the frame - which is covered by my case anyway. I've never brought second hand tech before, and "Good" being the third highest quality makes you wonder what your going to get, but I am very happy with my purchase. Will shop with BlackMarket again!

    Condition

    Good

    Purchased

    21/09/2025

  • Gary H.

    Verified

    Reviewed 14/09/2025, United Kingdom.

    Great buy - phone is great for the price and looked in mint condition. The only negative was quite a lot of Japanese built in apps on the phone (I assume that's where it originated) but doesn't seem to affect anything important. Would definitely buy from Back market again.

    Condition

    Excellent

    Purchased

    30/08/2025

  • Alister R.

    Verified

    Reviewed 10/04/2025, United Kingdom.

    Superb. First time using back market and I've got to say the quality of the phone and the price I paid is quite brilliant. I needed a sony xperia 10 quickly, I had it next day. The grading was good or fair I can't remember which now but I received a phone that looks pretty much like new, very happy with the phone and the service I received. Will be buying my electronics here from now on and I've already recommended the site to someone else.

    Condition

    Fair

    Purchased

    08/04/2025