Customer reviews for Refurbished iPhone 16 series

I was skeptical about buying a refurbished phone but am happy with what I have and so far so good. I got an iPhone 16 plus 128GB in white from the supplier BEST4TECHUK. This was delivered the next day when I ordered so no complaints with delivery. I bought EXCELLENT condition. The phone was well packaged and included a charger cable and SIM card tray opener. On inspection of the phone when I got it, there was a small scratch on the front screen near to the dynamic Island that was visible when I shone a torch on the phone. Now I know the scratch is there I can see it. This did not bother me as I can’t imagine anyone will be shining a torch on my phone! It also does not affect the camera. Apart from this, the phone was spotless with no damage. The battery percentage was 100% with what I assume to be an original battery as there is no message coming up saying otherwise. So far I have had no issues with the phone and it has been working perfectly. I would recommend backmarket and have only given 4 stars due to the scratch as I imagine it would bother some people.

I recently purchased the iPhone 16 Pro Max from Back Market, and I’m genuinely impressed. The device looks and feels brand new—there’s not even a single scratch on it. The battery performance is excellent, holding charge like a brand-new phone. Overall, it’s been a fantastic purchase and definitely worth the price. Highly recommend for anyone considering a refurbished phone! And save money 😇

I've bought refurbished phones and laptops a few times previously through Backmarket and never had an issue, and this time was no exception. Prompt delivery (within 2 days) and the iPhone was even better than expected. Impeccable condition (it was rated as "Excellent") and when checked upon receipt, the battery health is great with max capacity 100% and a low cycle count. Very happy.

I’m so happy with my iPhone 16 pro max; I got a new phone. The battery was at 100%. Thank you! Buy with confidence from Back market

I was really pleased with my purchase. I have never bought a refurbished phone before but I can highly recommend. Backmarket were great suppliers and I would definitely buy from them again in the future.

Brought as a temporary phone until the iPhone 17 Pro Max is released, as my iPhone 12 Pro Max was running out of battery quickly & the screen was cracked after owning it for years(also purchased from BackMarket). Therefore it would’ve cost more to fix than it was worth. The iPhone 16 Plus arrived in good time & is in flawless condition- no signs of use at all. You’d think it was brand new from the Apple Store.

Very happy with my refurbished iPhone 16 courtesy of back market. I have never bought a refurbished device before so I was unsure of what to expect, but it was as good as new! So pleased :)

I just recently ordered an IPhone 16 Pro Max in Premium condition and wow I feel like I’ve won the lottery battery health is 100% with 0 cycles the phone was manufactured in April 2025 and I was the first user I am seriously happy I have basically gotten a brand new phone for £250 less seriously cannot thank you guys enough also I would like to mention I previously purchased an IPhone 13 Pro Max in good condition which could have easily passed for excellent I couldn’t recommend back market enough thanks guys

So impressed with Back Market as a whole. An awesome customer service, great prices, spectacular refund procedure and like new items. Refurbished can’t be any better than this! Received my item yesterday and it’s exactly a new phone without the box. Thanks again back market! it’s 💯 percent rating for me 😃