Customer reviews

4.4/5

3,907 verified reviews in the last 6 months.

Go back to the device

Overall performance
4.17/5
Appearance
4.25/5
Accessories
4.03/5
Battery
3.99/5
Lens & Camera
4.33/5
Packaging
4.16/5
Shipping
4.41/5

R
Richard M.
Reviewed in United Kingdom on 4 February 2024
5/5
Was recommended by a friend I was using an android phone and was not happy I did not want to pay the full price for an apple phone ,but when I went to your site and the choices you have on offer was mind blowing, l decided to get an iPhone 13 Pro Max 512 gig in pristine condition I am what’s know as some one who can spot imperfections , when the phone was delivered I was over the moon with the condition it was perfect , there was not a mark on it and it was back to factory settings and I payed half the price I would have payed for a new iPhone , Ive have it now for a few weeks and I can’t thank Back Market enough ,the phone has turned out muck better than I could ever imagined ,I have shown it to a few of my friends and they were impressed by the price and the phone itself and one has told me his mum keeps breaking her iPad so guess where he’s going to get a reconditioned iPad ,they say you get what you pay for and in that respect I could not have bought better thanks Back Market hope to deal with you again in the future a very happy customer thanks xx
iPhone 13 Pro Max 512GB - Graphite - Unlocked
Purchased on the 22 January 2024
I
Iqbal K.
Reviewed in United Kingdom on 17 April 2024
4.1/5
iPhone 13 Pro Max 256GB (Good Condition) Battery health 85℅ bought it from Phones Direct UK first time buy a phone from backmarket. Fast delivery, well package, the phone got a 4 star because of some scratch on the sideline and It's all the time notifying that you have a non-genuine camera part in your phone, maybe they change the camera which is non genuine.but the camera works fine 👍That much can be expected from a refurbished phone. all though i like this phone, i hope I'll come back to backmarket again 👍
iPhone 13 Pro Max 256GB - Silver - Unlocked
Purchased on the 15 April 2024
E
Ebelechukwu A.
Reviewed in United Kingdom on 6 April 2024
4.5/5
iPhone 13 Pro Max good condition. Fast delivery. Well package. Thanks for the skittles and pen. lol. The phone got a 4 star because you could see visible scratches by the screen from far. I really don’t mind because I use a 360 case. The battery heath is 85% which is ok for a refurbished phone.
iPhone 13 Pro Max 256GB - Sierra Blue - Unlocked
Purchased on the 3 April 2024
H
Huda H.
Reviewed in United Kingdom on 15 January 2024
5/5
I recently purchased a used iPhone 13 Pro Max from Back Market, and I'm incredibly impressed. The device's condition is exceptional, resembling new, and Back Market's pricing offers unbeatable value. I appreciate their commitment to sustainability, reducing electronic waste, and their efficient, reliable service. Most importantly, my son is delighted with his 'new' iPhone. Back Market delivers top-tier quality, affordability, and eco-consciousness. The battery is in excellent health, 93%! I highly recommend Back Market to anyone seeking high-quality refurbished electronics. Thank you, Back Market, for a fantastic experience!
iPhone 13 Pro Max 128GB - Alpine Green - Unlocked
Purchased on the 29 December 2023
K
Kieren j. W.
Reviewed in United Kingdom on 28 December 2023
4.4/5
It’s the first time I’ve used Back Marketed and I can say I’m pleasantly surprised by the quality of service. Received my new IPhone 13 Pro Max in Serra Blue ‘Fair Condition’. I can’t believe the condition of the device received, it’s likely it’s brand new with 82% battery healthy! - As from a refurbished device, it has two little nicks that are barely noticeable to the surround and a few surface scratches to the screen which isn’t visible when the screen is off or on which is outstanding for a fair condition grade. The only downside to Back Market is that the device didn’t arrive in a box or much more durable packaging, it just arrived within a cardboard envelope that contained the device in a plastic sleeve, other than that small issue, the device still arrived completely safe and secure. Would definitely recommend Back Market and will continue to be a loyal returning customer. - Will most definitely be buying from Back Market again!
iPhone 13 Pro Max 256GB - Sierra Blue - Unlocked
Purchased on the 23 December 2023
K
Kidest E.
Reviewed in United Kingdom on 24 December 2023
5/5
I have received my I phone 13 pro max 128GB today. I am very impressed with the service at Back Market my iPhone 13 Pro Max arrived in excellent condition! No scratches on the screen, camera lenses or the back. Battery percentage was 90%. Express delivery came very fast and phone is absolutely amazing you can’t even tell it’s refurbished it’s like new . I am really pleased with the product and the service. 100% recommend. I will be definitely come back. Thank you Back Market.
iPhone 13 Pro Max 128GB - Silver - Unlocked
Purchased on the 21 December 2023
J
Jon A.
Reviewed in United Kingdom on 4 April 2024
5/5
I love it. I was reluctant to buy a refurbished phone but I thought I would give it a go and I do not have a fault to pick at with the IPhone 13 Pro Max I received I bought the good condition and it had a perfect screen, perfect body and the battery was 88%. I’m that impressed even my Mrs said she was looking to buy from here when the time comes. I would say when I tried to set the phone up, it was getting stuck on the select country section but I soon found it was a IOS glitch online and once I connected my phone to my Mac and updated the iPhones IOS before setting the phone up, it was working as normal Thankyou again. Would highly recommend
iPhone 13 Pro Max 128GB - Graphite - Unlocked
Purchased on the 16 March 2024
N
Nick G.
Reviewed in United Kingdom on 21 January 2024
4.8/5
nice condition, a few marks and the battery at 86%, I paid the highest price to get the best condition. I was worried that the refurb may have non apple parts, this wasn't the case. I think it would be better if the seller is a authorised refurbishment with genuine parts, this should be displayed on the listing. The phone is a jump in speed compared to my old XS
iPhone 13 Pro Max 512GB - Graphite - Unlocked
Purchased on the 14 January 2024
F
Femi S.
Reviewed in United Kingdom on 29 December 2023
5/5
Have a really good experience with backmarket the phone is in brand new condition 100% battery health and still has 1year limited apple warranty. I already started recommending backmarket to family and friends as a go to for great quality refurbished tech. Thanks
iPhone 13 Pro Max 512GB - Gold - Unlocked
Purchased on the 1 December 2023
G
Gaurav M.
Reviewed in United Kingdom on 26 November 2023
4.8/5
Got a “fair” 512 GB 13 Pro Max. I wasn’t honestly expecting much since I got it for a very low price with replaced new battery, so I thought the body must be beaten up. Got the package in about 4-5 days. I must say, it was the best decision of my life in terms of buying an electronic device. The device was flawless. The screen wasn’t scratched at all, neither was the body. However, when I looked at the phone closely, I saw a little bit of the adhesive on the screen edges, particularly at the bottom of the screen. Kind of expected since the refurbisher would have to open the body to replace the battery and do an inspection. One thing if I had to nitpick about Back Market, it is the fact that I didn’t know that I had only 5 days from the date of purchase to get myself a 12 months or 24 months insurance. I am not entisure if they explicitly mentioned this during the transaction. I assumed (my fault) like we have with Apple Care, I would have a few more days to decide if I wanted the insurance. All in all, it was a good purchase and I will definitely get back for my next purchase.
iPhone 13 Pro Max 512GB - Graphite - Unlocked
Purchased on the 17 November 2023

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