Backmarket were fantastic with the price and phone as I’ve now used them twice. However, I couldn’t get to grips with the Samsung as I was moving from IPhone to Android. Have since sold the phone on but it was a great experience with Backmarket

the website is easy to use and the delivery was quick. The phone seems to be working really well. The charger itsn't reliable but I have so many other chargers already this really doesn't matter. I am happy to be re-using old tech.

Have purchased several reconditioned phones from BackMarket and have never been disappointed. This phone is in very good condition, easy to use and the battery life is excellent. Would recommend BackMarket and will be using them when I need another replacement phone

This was the first time we'd bought a refurbished phone; it was bought for child going into Y7 as their first phone. Was very pleasantly surprised, the phone was described as "good" condition, but I am not sure why it was not described as "excellent", as there were no flaws, no visible scratches on screen or case - battery excellent. Price was extremely reasonable. We have gone on to use this site to order a refurbished lap top (not yet delivered) and are hoping it will be as satisfactory! Item arrived promptly and was well packaged. Very happy customer

Broke the screen on my other phone, was £75 to get repaired and leave phone for 4-5 days. Ordered same refurbished from Back Market for £76 ,free postage. Arrived 2 days later, not a mark on it, like new. Been using now for over a week, no problems whatsoever. Will definitely use again when I no doubt break another one!

The product I bought is fine as described and working fine. The delivery was the let down. OK ordered on a Saturday but paid £5 for speedy delivery. Tuesday I thought was achievable. But there was an attempt to deliver Wednesday but not it so taken away. Had to rearrange for Thursday and collect from post office. Maby more delivery information or a better tracking system may improve the situation