Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16GB - SSD 512 GB QWERTY - English

Bought a Surface Laptop 4 for my wife's business as I wanted her to have a premium Windows laptop but didn't want her to pay premium prices. I explained to her that it would be used so suggested I would use it if she wasn't happy. When the device was delivered a day early, I was keen to see how many blemishes the 'Excellent' condition device would have. NONE! If it weren't for the packaging, I would not have thought it was a used device. No marks, no blemishes, everything worked and the experience was like unboxing a new device. Very happy wife, so I am happy. Would have no hesitation in using Back Market again and always have their guarantee in place if I did.

After spending quite some time transferring data and loading software the laptop suddenly shut off, not shut down, it just went dark..... Not sleep mode, not screen off, just off..... It had been plugged in the day before when it arrived and was not only fully charged but was also plugged in to the charger.... I spent some time trying to get it running again but to no avail. Sent an email to the address on the yellow card that came in the box., no reply yet. So I left it for quite some time to let it settle.... After a good few more attempts to get it to start it was still not working. In the bad old days I would have removed the battery for a minute or two then refitted it and started over, so instead I held the power button for quite a while longer than usual. a lot longer. Then waited a minute or two and tried a normal start and would you believe it..... the blessed thing started.. It has behaved ever since , otherwise it would have been sent back for a refund. Please try to reply to customer emails! It's still not the model ordered by the way, it's a Surface 3 not a 4, so what are you going to do about that?

I bought and paid for a 15" surface laptop. what I received was a 13" so I have sent it straight back. I find it hard to believe a professional tech refurbishment company would not know the difference between 15" and 13" so I assume this was a deliberate ploy to con me.

The laptop is great. The only slight bit of damage/sign it isn't brand new is a small dent in the lid. Otherwise the condition is fine. I bought excellent condition.

The laptop is great and works well!! Just missing two of the nubs on the bottom so it is unstable :(

Very happy. The laptop was brand new in a sealed box and delivered fast.

Very happy with this computer. Excellent condition and works perfectly.