Il start with the device, as far as that goes its very good and in excellent condition but in reality its what i would expect from a £300+ .
Delivery, that's totally different, it was abysmal. I got a message to say it was out for delivery and it would be with me by 10:00 am I rearranged my calander so as to be in when it arrived, 12:00 midday i got a message to say it had been delivered, if it had it wasn't to me. I went on the couriers website to see if there was any further information and all I got was a map showing the delivery location (albeit the location was an area not an address) the location shown was over 60 miles away from my home. Trying to contact the courier was a waste of time they would only deals with the sender not the receiver, i couldnt contact the supplier because I didn't know who they were . Contacted BackMarket and opened a 'ticket' explaining what happened sent a picture of the map which showed the device location.
3 hours passed and I got a message could I check with neighbours to see if the device had been left with any of them, bearing in mind the device was shown to be 60 odd miles away, I replied had they actually read my original message. A few hours later I got the exact same message about contacting neighbours. At this point I was more than annoyed and irritated, the next day passed, and still no contact from BM regarding updates or explanation to what happened.
The following day I got a message fro another courier to say the device would be delivered that day, as I couldn't be in I got the device to be sent to a pick up location but I would have to wait yet another day, but at least it did arrive there and I picked up. In the mean time while all this was going on I still had no updates from BM.
The moral of this tale, everything is good so long as nothing goes wrong, because BM seem to be a waste of time if it does