Absolutely so happy with my purchase of the Sony Xperia 5 IV from BackMarket. Initially I thought it was too good to be true, and read lots of independent reviews about the company, and the vast majority were in praise of the phones and the service.
My phone was described as Condition: Good, it looked brand new. No scratches, not even micro-scratches, the screen came with a temporary protector, much as you find when you buy a phone new. The price was unbeatable, at a 69% discount from new, I could not find anyone else to beat that (or anywhere near- the cheapest were a good £80-£100 more, and they had no warranty, no inspection, just sold as seen). For such a capable phone, that has been out less than a year, this is a bargain.
The reviews for the Xperia 5 IV compact, are all in praise of how it is identical to the excellent flagship phone Xperia 1 V, with amazing camera capabilities and screen resolution (two key things I was looking for), and the only downside in the reviews is the eyewatering price when bought new- buying from BackMarket removed that issue.
The phone arrived exactly as described, in a simple brown cardboard box, one C-Type charging lead, and well packaged. Communication about delivery was good, and it arrived the next day by courier.