Still confused as to what happened but the seller and/or Backmarket somehow managed to assign the wrong shipping info to my order. Never received the laptop, order was cancelled, once I got in touch with the seller they didn’t have the laptop anymore so probably sent it to someone else in error or had already sold it but took my money anyway. Got my full refund, but would rather have had the laptop I spent ages researching and choosing. Bad experience all round, poor customer service, not reflective of previous experiences.