Ontronics Ltd

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 1 year

Overall rating

273 verified reviews

Rating details

  • Battery

    4/5

  • Shipping

    4.6/5

  • Lens & Camera

    4.3/5

  • Accessories

    4/5

  • Packaging

    4.3/5

  • Overall performance

    4.3/5

  • Appearance

    4.4/5

Reviews

  • Rosemary O.

    Verified purchase

    Reviewed 16/04/2026, United Kingdom.

    It’s lovely, in good condition, does what I want it to do and was a good price. What’s not to like?!

    iPhone SE (2022) 64GB - Midnight - Unlocked

    Condition

    Fair

    Purchased

    01/04/2026

  • Luci C.

    Verified purchase

    Reviewed 03/06/2026, United Kingdom.

    This is the 2nd iPhone I have purchased from backmarket both phones were in excellent condition even though I paid for good & were delivered a lot sooner than expected. Would definitely recommend this site to purchase a iPhone you can’t go wrong

    iPhone 12 64GB - Black - Unlocked

    Condition

    Good

    Purchased

    17/05/2026

  • Eddie R.

    Verified purchase

    Reviewed 30/03/2026, United Kingdom.

    It went very well, newer than my old version of the same phone. I now understand the bio metric operation. I had a problem moving the contents from my old phone by the wi fi system, 2 apps did not transfer well and I had to reload them.

    Galaxy A21s 32GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    16/03/2026

  • Michal P.

    Verified purchase

    Reviewed 11/06/2026, United Kingdom.

    Velmi spokojny

    Galaxy Tab A 32GB - Black - Wi-Fi + 4G

    Condition

    Excellent

    Purchased

    23/05/2026

  • Nicole L.

    Verified purchase

    Reviewed 19/06/2025, United Kingdom.

    This is my second time using Back Market. Despite having issues with PayPal the first time, which wasn't their fault, they were very helpful, friendly and polite. I have again been really impressed with Bak Market's service. I was able to buy a really well look after MacBook Pro, which works really well. I bought it at around 4pm and it turned up the next morning. That's exceptional delivery. It was well wrapped and instructions inside. I've been really impressed and will definitely be using them again for my future gadget needs.

    MacBook Pro Retina 13-inch (2017) - Core i5 - 8GB SSD 128 QWERTY - English

    Condition

    Good

    Purchased

    16/06/2025

  • Martin P.

    Verified purchase

    Reviewed 07/06/2026, United Kingdom.

    All good, this was a replacement device for an original order that arrived with a non working camera. Replacement was organised quickly and despite delays due to Royal Mail I’m happy with my device and the service.

    iPad 9.7" (2018) 6th gen 128 GB - Wi-Fi + 4G - Space Gray

    Condition

    Good

    Purchased

    23/05/2026

  • Alison S.

    Verified purchase

    Reviewed 30/03/2026, United Kingdom.

    It is very good My only issue is that it doesn't hold the charge for long and at first it would not charge with the included wire. I now think that the connection is a bit loose so you have to line up the wire really carefully and then it will charge. Is this a common problem?

    iPod touch 6 32GB - Silver

    Condition

    Good

    Purchased

    15/03/2026

  • Lin B.

    Verified purchase

    Reviewed 25/01/2026, United Kingdom.

    BATTERY ISSUES My order for a refurbished Google Pixel 6a phone came through promptly. As a 75-year old who's not that easy with tech I did find it challenging to move my apps and all other info from my old phone. I had a few stressful problems on the way and it did take me most of 3 days but I got there in the end. However, then I started receiving warning messages about the battery. Going into the detail I found I needed to replace it asap. Customer support at Back Market was a real disappointment. Four different member of the team simply restated that all I could do was to strip the phone and send it back to them and they would return it with another battery. They wouldn't listen to my difficulties that a) I couldn't bear to strip the phone as it had taken me a very hard 3 days to set up and b) I actually didn't know HOW to strip the phone. To quote from their website: "Detailed testing and meticulous refurbishment are crucial to the reliability of refurbished items … all smartphone batteries are guaranteed to have at least 80% of their original capacity." Plainly the battery in my phone didn't. I pointed out that this situation was not my failure, but Back Market's. And I feel they should put it right without disadvantaging me, the customer. Or maybe trying to be eco conscious and getting a refurbished phone is really only for the tech savvy? I've given up now. It will cost me £50 for a new battery.

    Google Pixel 6a 128GB - Green - Unlocked

    Condition

    Excellent

    Purchased

    08/01/2026

  • Joe P.

    Verified purchase

    Reviewed 30/12/2025, United Kingdom.

    as described its in excellent condition! works perfectly fine and an insert with instructions on how to login initially was straight forward my first time ordering from Back Market and I'll definitely be ordering again thank you! ☺️

    MacBook Pro 13-inch (2020) - Apple M1 8-core and 8-core GPU - 8GB RAM - SSD 256GB - Standard display - QWERTY - English

    Condition

    Excellent

    Purchased

    26/12/2025

  • Maureen S.

    Verified purchase

    Reviewed 21/09/2025, United Kingdom.

    Like new. Fast delivery. Absolutely excellent condition; and your communications get 10 out of 10. I have told all my friends about you, so hopefully they’re buying as I write. What a wonderful company you operate!

    MacBook Air 13-inch (2015) - Core i5 - 8GB SSD 128 QWERTY - English

    Condition

    Excellent

    Purchased

    05/09/2025

180 products