OTAL's customer reviews

Overall rating

312 verified reviews

Rating details

  • Accessories

    4.3/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Overall performance

    4.2/5

  • Appearance

    4.3/5

  • Packaging

    4.3/5

  • Shipping

    4.6/5

Reviews

  • Dace P.

    Verified

    Reviewed 24/08/2025, United Kingdom.

    Thank you so much it’s working perfectly! It is really In excellent condition! And delivery was very fast! Thank you so much! I am very pleased with my MacBook air 2019! I recommend you to everyone that wants to buy them but can’t afford a new one or is on a budget! It really does look like new!and works great!

    Condition

    Excellent

    Purchased

    22/08/2025

  • Olesya C.

    Verified

    Reviewed 07/09/2025, United Kingdom.

    I recently bought MacBook Pro Retina 13-inch (2020) - Core i5 - 16GB SSD 512 from Back market and omg it’s not only looks like a brand new Macbook but it also arrived within an upgraded version of Core i7. I bought it in Excellent condition and it was beyond my expectations. This isn’t the first time I bought a gadget from the Back market and I have to say they have never disappointed us. I’d strongly recommend it to anyone. Thank you so much guys. And I’m looking forward to purchasing my next item. I absolutely love my MacBook. Can’t thank you enough guys!

    Condition

    Excellent

    Purchased

    24/08/2025

  • Emily W.

    Verified

    Reviewed 17/09/2025, United Kingdom.

    I recently purchased my first ever MacBook Pro 16” (2019) from Back Market and I couldn’t be happier with my experience! Not only did the delivery come quickly and securely packaged, but the laptop itself has far exceeded my expectations. I was expecting a solid refurbished device, but what I received was even better! The MacBook came in fantastic condition, looking almost brand new, and included more than I had originally asked for. The performance is flawless, the battery is in excellent health, and every detail shows the level of care that went into refurbishing it. Back Market has truly impressed me with both the quality of the product and the service provided. This was my first time ordering from them, and it definitely won’t be my last. Highly recommend to anyone who wants great tech at an even better price!

    Condition

    Excellent

    Purchased

    13/09/2025

  • Abigail P.

    Verified

    Reviewed 14/02/2025, United Kingdom.

    Wow! Been looking at the website for a few months but finally decided to buy a new MacBook Wednesday evening. Absolute beauty of a gold Air 13” model arrived Friday lunchtime. Condition listed as good, but looks immaculate to me (the sticker residue comes off with a few firm rubs with sellotape). Now looking at a new watch. Crazy to pay full price on products with such a high turnover as Apple ❤️❤️❤️

    Condition

    Good

    Purchased

    12/02/2025

  • David E.

    Verified

    Reviewed 05/11/2025, United Kingdom.

    Extremely well packed and in very good condition. It all works as planned, thunbs up for Back Market!. I was slightly surprised to find that this model of MacBook Pro has only two thunderbolt ports, one of which might be in use for charging. Of course I could have checked but didn't think. A bit mean of Apple but it's a great machine.

    Condition

    Good

    Purchased

    22/10/2025

  • Jenny E.

    Verified

    Reviewed 09/02/2025, United Kingdom.

    This MacBook Pro was in really good condition. `There were a couple of tiny scratches but that is being very picky as they were barely visible . I am thrilled with my purchase. I did have reservations regarding purchasing a reconditioned laptop but, so far, have not been disappointed. I ordered the MacBook on Friday and received it on the following Tuesday. I was kept informed every step of the way. Would definitely recommend this company and, indeed, have done so already!

    Condition

    Good

    Purchased

    25/01/2025

  • Si A.

    Verified

    Reviewed 09/11/2025, United Kingdom.

    First time using Back Market. I was dubious on purchase of a refurbished machine, especially one in fair condition. On delivery I thought my reservations were right, with the mouse pad not working, however this soon fixed itself and out it down to being recently refurbished. The machine itself is great, runs very quick and battery seems to be ok at the moment. One recommendation is to go on to Lenovos website and check for any driver downloads as mine needed 5! Would definitely consider using purchasing again and hopefully this will see my son through university.

    Condition

    Fair

    Purchased

    26/10/2025

  • Serena P.

    Verified

    Reviewed 18/09/2025, United Kingdom.

    Everything perfect, good condition and they sent me also a MacBook with an higher specs , really enjoying it x

    Condition

    Fair

    Purchased

    26/08/2025

  • Abbie N.

    Verified

    Reviewed 24/08/2025, United Kingdom.

    I purchased excellent condition and it looks new, zero signs of usage. I am really happy with my purchase !!!!

    Condition

    Excellent

    Purchased

    14/08/2025

  • Bo N.

    Verified

    Reviewed 30/10/2025, United Kingdom.

    Happy with the refurbished laptop, which I'm still getting to know. But impressed by Customer Service. Charging cable wasn't great and they arranged for a replacement to be sent within a day or two. Very reassuring given this is my first refurbished purchase.

    Condition

    Fair

    Purchased

    22/10/2025