OTAL's customer reviews

247 verified reviews in the last 24 months.

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  • J

    Jenny E.

    Purchased on the 25 January 2025

    Verified purchase

    This MacBook Pro was in really good condition. `There were a couple of tiny scratches but that is being very picky as they were barely visible . I am thrilled with my purchase. I did have reservations regarding purchasing a reconditioned laptop but, so far, have not been disappointed. I ordered the MacBook on Friday and received it on the following Tuesday. I was kept informed every step of the way. Would definitely recommend this company and, indeed, have done so already!

    Reviewed in United Kingdom on 9 February 2025

    MacBook Pro Retina 16-inch (2019) - Core i9 - 32GB SSD 1000 QWERTY - English
  • A

    Abigail P.

    Purchased on the 12 February 2025

    Verified purchase

    Wow! Been looking at the website for a few months but finally decided to buy a new MacBook Wednesday evening. Absolute beauty of a gold Air 13” model arrived Friday lunchtime. Condition listed as good, but looks immaculate to me (the sticker residue comes off with a few firm rubs with sellotape). Now looking at a new watch. Crazy to pay full price on products with such a high turnover as Apple ❤️❤️❤️

    Reviewed in United Kingdom on 14 February 2025

    MacBook Air Retina 13-inch (2018) - Core i5 - 8GB SSD 128 QWERTY - English
  • H

    Hetty G.

    Purchased on the 12 September 2024

    Verified purchase

    Really great service, I ordered a refurbished MacBook Air 13 inch (2017) with 128GB of storage but I was sent one with a higher spec and 256GB of storage. Working really well so far, although slower than a new model as expected, and definitely worth the price.

    Reviewed in United Kingdom on 7 October 2024

    MacBook Air 13-inch (2017) - Core i5 - 8GB SSD 128 QWERTY - English
  • S

    Sydney C.

    Purchased on the 6 November 2024

    Verified purchase

    I was blown away by the condition of my new macbook! Not a scratch on it and works like a dream! I've always bought my tech refurbished, but I've never known a quality like this. I traded in my old macbook and the service was quick and easy to navigate. Highly recommend and will definitely be using Back Market again!

    Reviewed in United Kingdom on 22 November 2024

    MacBook Pro Retina 16-inch (2019) - Core i9 - 32GB SSD 1000 QWERTY - English
  • R

    Rebecca H.

    Purchased on the 5 March 2024

    Verified purchase

    I'm really happy with the MacBook Pro so far and it even came with an upgrade to 32gb RAM. It all seems to work well and I'm pleased with it. I chose Good condition and there's just very minimal cosmetic wear and tear. It arrived promptly and the only dodgy part was that Royal Mail left it outside without asking for a signature, plus I feel it wasn't packaged that brilliantly, but no apparent harm done. A great purchase and seller, and I'm looking forward to working with this refurbished and much needed upgrade to my old laptop, running programmes like FCPX. Would recommend.

    Reviewed in United Kingdom on 17 March 2024

    MacBook Pro Retina 16-inch (2019) - Core i7 - 16GB SSD 512 QWERTY - English
  • G

    Gary S.

    Purchased on the 20 May 2025

    Verified purchase

    so far so good. buying a refurbished mac is a way better choice than the brand new dell which drove me to distraction

    Reviewed in United Kingdom on 1 June 2025

    MacBook Pro Retina 13-inch (2020) - Core i5 - 16GB SSD 512 QWERTY - English
  • J

    Jonathan M.

    Purchased on the 11 October 2024

    Verified purchase

    I bought the Dell Latitude 5400 and it has been much better than expected, I bought a different laptop a while back as a gift and the experience was not great but this laptop was excellent, I am very glad to have bought it.

    Reviewed in United Kingdom on 13 October 2024

    Dell Latitude 5400 14-inch (2018) - Core i5-8265U - 16GB - SSD 256 GB QWERTY - English
  • C

    Cerise S.

    Purchased on the 24 January 2024

    Verified purchase

    Much better than I thought it would be. A few nicks but I was looking for functionality, not aesthetics. Came with a close to brand new charger, no loose/rusted ports, and had a 60% charge so I was able to get started transferring my data almost immediately. The keyboard had no missing or sticky keys. Delivery was fast - arriving 2 days after I ordered. The battery is functioning normally - no clogging at the fan level and all screws on the bottom portion are there. I'm used to doing a little bit of extra maintenance on refurbished Macs - but not necessary. Very good job - very impressed.

    Reviewed in United Kingdom on 27 January 2024

    MacBook Pro Retina 13-inch (2018) - Core i5 - 8GB SSD 256 QWERTY - English
  • G

    Graham S.

    Purchased on the 9 May 2025

    Verified purchase

    The pc was delivered with a DELL user, took a bit of fiddling to add a user for me, but done now. The kit is in good condition and functions perfectly. Battery life is not what I had hoped for, but adequate. Generally, I am satisfied.

    Reviewed in United Kingdom on 25 May 2025

    Dell Latitude 7420 14-inch (2021) - Core i5-1145G7 - 16GB - SSD 512 GB QWERTY - English
  • K

    Kehinde B.

    Purchased on the 13 November 2024

    Verified purchase

    I recently purchased a MacBook Pro, and I'm impressed with the swift and efficient customer service I received. Initially, I encountered some issues with the product, but the team promptly addressed my complaints and sent a better replacement. I'm thoroughly satisfied with the service and the product. Back Market's commitment to customer satisfaction is evident, and I highly recommend them to anyone looking for a reliable and trustworthy marketplace.

    Reviewed in United Kingdom on 16 November 2024

    MacBook Pro Retina 16-inch (2019) - Core i7 - 16GB SSD 1000 QWERTY - English