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4/5
Appearance
4.2/5
Accessories
3.9/5
Battery
3.9/5
Lens & Camera
4.3/5
Packaging
4.2/5
Shipping
4/5
Reviewed 22/01/2026, United Kingdom.
My purchase of a refurbished iPhone 12 went extremely well. From the minute you place your order you are kept up to date with emails on the progress/delivery etc. Excellent service and I am delighted with my phone. Would definitely order again in the future. Excellent service.
Condition
Good
Purchased
05/01/2026
Reviewed 10/01/2026, United Kingdom.
Purchased an “Excellent” iPhone 15 Pro. Item arrived and works completely fine - no issues with the software at all. Back and sides of the phone are good as well, no visible scratches. HOWEVER, when a completely scratch free phone screen is normal even for “good” rated items I expect a completely scratch free screen considering I paid for the better quality rating. Instead, they’ve whacked a screen protector on top of a screen that clearly has fine scratches on it - not the same thing and considerably reduces the value of the phone. While this doesn’t affect the phone’s functionality, I still would have expected they’d at least replace the phone screen for £700! Given 3/5 as - yes the phone works fine and the scratches can’t only be seen when the screen is switched off - if the Backmarket rating says the screen will be “flawless” I’M GOING TO EXPECT FLAWLESS, not a pity screen protector which probably costs the company £10 max. Maybe I’m being harsh with the 3/5, but the item simply doesn’t match the description - and for refurbishes, replacing the screen is a common service which should be no trouble to them, so I just can’t see why they wouldn’t do that for this phone.
Condition
Excellent
Purchased
07/01/2026
Reviewed 13/03/2024, United Kingdom.
I was slightly nervous about buying reconditioned. After all, it was a good price but still a lot of money. However I am very happy with the phone. Cosmetically the phone is virtually perfect with no visible marks or scratches whatsoever. It obviously has had a new battery and so the battery life (so far anyway) is brilliant. The only slight problem is it is obviously not an Apple battery which means the phone does not show battery health and displays a ‘not official part’ message. This makes me slightly nervous and made me consider knocking off one star, but if the battery performance continues as it is at the moment I will be more than happy, and overall I’ve been very impressed with the customer service and product.
Condition
Good
Purchased
22/02/2024
Reviewed 14/02/2025, United Kingdom.
The phone is in amazing condition, not a mark on it and this was just the Good condition! Plus i was upgrades to the next storage size for free. I have purchased several items from Back Market and as always the items have been top class.
Condition
Good
Purchased
08/02/2025
Reviewed 17/08/2023, United Kingdom.
Needed a new phone but was on a bit of a short budget Was recommended this site and it did not disappoint at all, bought one of the cheapest yet high quality phones I've ever had, refurbished at excellent quality I've had the phone for a few months and it's the best I've had Thanks a lot
Condition
Excellent
Purchased
16/07/2023
Reviewed 10/11/2025, United Kingdom.
Everything about the phone is fine, and delivery was excellent.........but, I'm afraid it will be coming back due you due to MY inability to come to grips with it. Maybe I should only consider dumphones from now on.
Condition
Excellent
Purchased
30/10/2025
Reviewed 04/05/2025, United Kingdom.
Had my new phone for a few weeks now. Great phone and it does what I want. This is my 2nd purchase on BackMarket and I'm very impressed. Battery is like new phone is in very good condition. There is one 1cm shallow scratch on the front screen and that is it. Happy with the value for what I paid.
Condition
Good
Purchased
21/04/2025
Reviewed 05/01/2025, United Kingdom.
Back market is a trustworthy place to order your phone from.. my son loves his phone, it's clean,battery is quite good too but still observing that closely but in all honesty, back market is a very reliable and trustworthy place to buy from.
Condition
Good
Purchased
27/12/2024
Reviewed 21/09/2025, United Kingdom.
Bought it for my husband who is not very good with modern day phones but wanted something small that would fit in his pocket and a keyboard he could get his aging fingers to manage. After I finished setting it up for him, which took longer than expected, as I had to try and find his passwords and then his moans about the phone beeping at him and I trying to find which notifications he wanted. We have finally got there and now he's very happy with the phone. I THINK! just waiting for the next thing I have to sort out for him ah!ah!ah!
Condition
Good
Purchased
10/09/2025
Reviewed 21/10/2024, United Kingdom.
Good
Condition
Fair
Purchased
14/10/2024