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1,956 verified reviews in the last 24 months.
Sebekh I.
Purchased on the 25 January 2025
Verified purchasephone is great, got in excellent condition, looked brand new no scuffs or scratches to indicate otherwise. only issue I had was how it was shipped. it was in a large box with use a little sleeve of bubble wrap on the phone and a loose piece of bubble wrap but would've been knocking around in the box. I didn't eexpect it to be new in origin box or anything but a bit of padding wouldnt have gone amiss. goes to show that these phones are stronger than they use to be but just felt like an unnecessary risk. overall happy with the phone. it's fun having a stylis again! it's my first refurbished phones. I won't lie i was skeptical but I have no complaints with the phone :)
Reviewed in United Kingdom on 15 February 2025
Cheng N.
Purchased on the 19 December 2024
Verified purchaseI got the ultra for Ā£733 at excellent condition! Thought it was gonna come in another packaging because it was "refurbished". but when it arrived, it was brand new, in it's original box! Like, I still got an unbox experience. Everything is functioning really well so far, will have to see months down the line confirm it's consistency but overall, I'm loving it!šš»
Reviewed in United Kingdom on 29 December 2024
Dhanush K.
Purchased on the 17 June 2025
Verified purchaseIt's my second phone from Backmarket. The phone is brought was fair but I can't see any fault in the phone. battery is excellent and no scratches on the phone. Worth the money. Highly recommend back mar5
Reviewed in United Kingdom on 30 June 2025
Levi O.
Purchased on the 27 July 2025
Verified purchaseI originally planned to buy a brand-new Samsung S25 Ultra directly from the Samsung store, but after reading great reviews on Back Market, I decided to try a refurbished S24 Ultra instead. Iām very glad I did! The phone arrived quickly, securely packaged, and in excellent condition ā it genuinely looks and feels like new. Performance and battery life are outstanding, and everything works perfectly. Highly recommended for anyone considering refurbished over new.
Reviewed in United Kingdom on 15 August 2025
David F.
Purchased on the 9 May 2025
Verified purchaseDelivery was rapid, phone like new. Good offer for trade-in, packing and label received for return. Acknowledgement of received trade-in phone from Back Market. I'm just awaiting payment. Great service, thank you.
Reviewed in United Kingdom on 19 May 2025
Alroy L.
Purchased on the 28 July 2025
Verified purchaseThere was one sharp but small dent on the corner, 2 scratches on middle of the screen but not noticeable while using but otherwise the phone is in great condition got 512gb (fair condition) variant for 518.99(very good price in my opinion) and delivery within 2 days. Overall I'll say back market is a great place to buy refurbished tech and I will be buying more stuff from back market again. Thank you back market š thanks to you I was able to buy my dream phone for a great price.
Reviewed in United Kingdom on 11 August 2025
Michele S.
Purchased on the 3 November 2024
Verified purchaseI bought my refurbished Galaxy S24 Ultra 512GB just over a month ago and am very happy with it. I've been buying refurbished phones for a few years, but this was a significant amount of money, so I did my research as it felt like more of a risk. However all has been good and I need not have worried - my new-to-me phone has felt like a new phone! This is also the first device I've bought without a memory card, so I wanted lots of storage. It took a long time to transfer everything, but was simple enough I'm very pleased with my phone and would buy from BackMarket again
Reviewed in United Kingdom on 6 December 2024
John A.
Purchased on the 26 May 2025
Verified purchaseMy first time buying refurbished and it definitely won't be my last. Best way to buy some tech if your in need for the upgrade but may not have enough to pay full unreleased price. Very happy with my phone and I ordered excellent. It was excellent The only thing that worried me was for some reason if my phone didn't come with the pen but silly me. Anyways 10/10 !
Reviewed in United Kingdom on 8 June 2025
Harmony K.
Purchased on the 13 May 2025
Verified purchaseThis being my third purchase from Back Market, I came shopping with uttermost confidence and assurance of quality refurbishment tech. Indeed, not only did you match up my expectations, but also exceeded them. The phone is in a perfect, premium condition, and I look forward to enjoying it! ... and did I mention the prompt shipping speed? Perfect! Keep up the good work, Back Market!
Reviewed in United Kingdom on 26 May 2025
Wilson korku A.
Purchased on the 23 April 2025
Verified purchaseThis is my first refurbished phone i have brought online. The overall process was very simple to understand as well as simple to adjust. The phone itself is like new (selected "Excellent"). No issues at all. Would I use back market for phones and other electronics absolutely.
Reviewed in United Kingdom on 6 May 2025