phone is great, got in excellent condition, looked brand new no scuffs or scratches to indicate otherwise. only issue I had was how it was shipped. it was in a large box with use a little sleeve of bubble wrap on the phone and a loose piece of bubble wrap but would've been knocking around in the box. I didn't eexpect it to be new in origin box or anything but a bit of padding wouldnt have gone amiss. goes to show that these phones are stronger than they use to be but just felt like an unnecessary risk. overall happy with the phone. it's fun having a stylis again! it's my first refurbished phones. I won't lie i was skeptical but I have no complaints with the phone :)

First time buying a refurbished phone, but a friend had suggested using BackMarket. I'm so pleased I did. I got the phone I wanted at a price I was happy to pay. The website is easy to use and I've got a really good quality phone. I'm very happy and will definitely go this route again when buying a phone

I got the ultra for £733 at excellent condition! Thought it was gonna come in another packaging because it was "refurbished". but when it arrived, it was brand new, in it's original box! Like, I still got an unbox experience. Everything is functioning really well so far, will have to see months down the line confirm it's consistency but overall, I'm loving it!🙌🏻

Great company, i ordered Samsung galaxy s24 ultra in excellent condition, was delivered the next day the phone was like new from the box not a mark on it was really impressed, phone works great & the price i paid was fantastic, i had went to cex wherw i got my previous phome because you get to see the phone in shop before purchase obviously, so they want £800 for the dame phone in same condition but there was few noticeable scuffs on the cex one so i decided to risk it & use backmarket so glad i did got a better deal £686 i think i paid & the phome was in much better condition then the shop one fantastic purchase.. Sorry abiut the long review but i know if like me you read reviews before thinking about diving in i can say you wont be disappointed great company, good fast service & great phones in mint condition!

I was about to order my new Samsung S24 Ultra from elsewhere but happened upon Back Market website, liked the ethos, read some reviews and a couple of days later had my new to me phone in my hands. The service was excellent and I'm absolutely delighted to have gotten my phone at such a great price. I've been recycling most of my life and it's great to have reputable companies doing what's right for our planet. When my husband is ready to upgrade his ancient smartphone we'll definitely be back. And for any other gadgets we need of course! Thank you!

was nervous about purchasing from this site as I'd never heard of it before but I took a chance. Phone arrived well packaged and in good / excellent condition. Looks brand new & so far no regrets. Now I'm thinking of buying Samsung ear buds! Hopefully the same experience.