Microsoft Surface Laptop 4 13-inch (2020) - Core i7 - Gen 11 (G) - 32GB - SSD 1 TB QWERTY - English

Customer reviews for Microsoft Surface Laptop 4 13"

Overall rating

177 verified reviews

Rating details

Appearance
4.2/5
Overall performance
4.2/5
Packaging
4.5/5
Shipping
4.6/5

Reviews

Camden V.
Verified purchase
Reviewed 20/03/2026, United Kingdom.
Absolutely great. The laptop came in great shape - almost no signs of use, fully functioning and fast. Bought it as a gift for my mum and she loves it. Delivery was also speedy. Would definitely recommend buying!
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTY - English
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
18/03/2026
Mohammed saifur R.
Verified purchase
Reviewed 17/09/2025, United Kingdom.
10/10 to the Supplier. I highly appreciate you calling me, esp. your hand written note! Thank you. Well packaged. Excellent condition. Run with no issues. Suppliers service and speed really succeeded my expectation. 10/10 to BackMarket. Thank you for keeping me well updated. Very highly recommended supplier.
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
12/09/2025
Kyle H.
Verified purchase
Reviewed 03/08/2026, United Kingdom.
⭐⭐⭐⭐⭐ Like-new condition, incredible value, and fast delivery! "I was a little hesitant about buying refurbished, but Back Market completely exceeded my expectations. The laptop arrived super quickly, packaged securely, and looks practically brand new. Setup was seamless, and the machine handles my daily workload with ease—smooth performance and great battery life. Saving a fortune compared to buying brand new while getting a reliable, high-quality laptop with a warranty makes this an absolute no-brainer. Fast dispatch, brilliant communication, and top-tier value. I won’t be buying tech full price ever again. 10/10 service!"
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
23/07/2026
Lyn P.
Verified purchase
Reviewed 28/09/2025, United Kingdom.
Condition much better than I expected (I can't see any bumps or scratches) and it was plug and play. I am impressed and very happy!
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
12/09/2025
Josephine N.
Verified purchase
Reviewed 13/08/2026, United Kingdom.
Received it on time, massively surprised that it is is the ‘good’ condition because it looks like it’s in pristine condition. Works fine so far, slight heating issue tends to get hot really quickly but other than that no issues
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTY - English
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
11/08/2026
Samuel L.
Verified purchase
Reviewed 21/11/2025, United Kingdom.
doesn't even look refurbished...came early ..less than two days and it is perfect...thanks
Microsoft Surface Laptop 4 13-inch (2020) - Ryzen 7 - 4000 Series (U) - 16GB - SSD 512 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2020) - Ryzen 7 - 4000 Series (U) - 16GB - SSD 512 GB QWERTY - English
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
06/11/2025
Oladayo I.
Verified purchase
Reviewed 24/07/2026, United Kingdom.
Overall, the laptop is good and I'm satisfied with it. However, it did not come with Microsoft Office installed, and it doesn't display a charging light when it is plugged in. Aside from these issues, it works well.
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
10/07/2026

Everything you ever wanted to know about the Microsoft Surface Laptop 4 13"

Durability
Overall performance
Screen quality
Audiovisual

NoScreen Adaptative Color
IntegratedGraphic Card Brand
YesUSB-A port
SSDStorage type 1
4Processor cores
2 SpeakersSpeakers Number
Windows 11Maximum Os Supported
720PFront Camera Definition
YesLast Os Compatibility

The Microsoft Surface Laptop 4 13-inch (2020) is a sleek and practical laptop featuring a 13.5-inch touchscreen and an Intel Core i7 processor running at 3 GHz. Released in 2020, it remains suitable for everyday work, study, and multimedia tasks with a focus on portability and a clear display.

Key features:

Release Year: 2020
Display: 13.5-inch PixelSense touchscreen
Processor: Intel Core i7 at 3 GHz
Graphics: Integrated Intel Iris Xe Graphics
Build: Slim aluminium chassis

Who is this for?

The Microsoft Surface Laptop 4 13-inch (2020) suits users who need a portable and versatile laptop for daily productivity, including students, remote workers, and professionals. Its touchscreen and lightweight design make it a good companion for those frequently on the move or who prefer a tactile interface.

Pros & Cons:

Pros	Cons
Clear and responsive touchscreen	Limited graphics performance for gaming or heavy design work
Lightweight and premium aluminium build	No option for discrete graphics
Suitable for multitasking and office applications	Limited port selection compared to some competitors

Why refurbished?

Choosing a refurbished Microsoft Surface Laptop 4 13-inch (2020) supports a more sustainable approach by extending the device's lifecycle. Each pre-owned device undergoes thorough testing to meet quality standards. Learn more about our quality standards.

Screen Adaptative Color: No
Graphic Card Brand: Integrated
USB-A port: Yes
Storage type 1: SSD
Processor cores: 4
Speakers Number: 2 Speakers
Maximum Os Supported: Windows 11
Front Camera Definition: 720P
Last Os Compatibility: Yes
Screen Brightness: 400 Nits
Touchscreen: Yes
Webcam: Yes
Screen size: 13
Ethernet: No
SSD storage capacity (GB): 1024
Refresh Rate: 60
Screen type: IPS
Weight: 1265 g
Bluetooth: Yes
Keyboard Language & Type: QWERTY - English
Memory (GB): 32 GB
Series: Surface
USB-C port: Yes
Model: Surface Laptop 4
Colour: Black/Grey
Microphone: Yes
VGA port: No
Resolution: 2256 x 1504
Graphic card: Integrated Graphics
Graphic Card Type: Integrated Graphics
Processor generation: 11th gen
Wi-Fi: Yes
Processor speed (GHz): 3 GHz
OS: Windows 11
HDMI port: No
Brand: Microsoft
Speakers Technology: Omnisonic Speakers
Jack port: Yes
Processor: Core i7 - Gen 11 (G)
Screen High Density Display: Yes
Storage (GB): 1024 GB
RAM frequency (MHz): 3733
Year of Release: 2020
Processor brand: Intel

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Microsoft Surface Laptop 4 13-inch (2020) - Core i7 - Gen 11 (G) - 32GB - SSD 1 TB QWERTY - English

Customer reviews for Microsoft Surface Laptop 4 13"

Overall rating

Rating details

Reviews

Reviews

Camden V.

Mohammed saifur R.

Kyle H.

Lyn P.

Josephine N.

Samuel L.

Oladayo I.

Popular searches

Everything you ever wanted to know about the Microsoft Surface Laptop 4 13"

Durability

Overall performance

Screen quality

Audiovisual

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