I recently purchased a laptop from Back Market listed in “excellent condition,” but unfortunately, the device I received does not meet that standard. There are visible scuffs and damage to the case around the screen, which clearly doesn’t align with what I’d expect from an item graded as excellent. Additionally, there’s a noticeable gap between the screen and the case, allowing light to leak through—something that indicates poor assembly or wear. While I appreciate the idea behind refurbished electronics and sustainability, it’s disappointing when the quality grading isn’t accurate. I’m hoping Back Market can address this and ensure more consistent quality control moving forward.

I was blown away by the condition of my new macbook! Not a scratch on it and works like a dream! I've always bought my tech refurbished, but I've never known a quality like this. I traded in my old macbook and the service was quick and easy to navigate. Highly recommend and will definitely be using Back Market again!

Hello. I bought a MacBook Pro from AppleBite2ndBite on BackMarket and it was fantastic. I ordered it in Good quality and it is in mint condition. I strongly recommend them and BackMarket for any of your refurbished purchases. Thank you

I ordered a MacBook Pro just a few days ago, and it has already arrived. The condition has exceeded my expectations as I selected the configuration “Good” and it has no marks/scratches. I’m genuinely very happy. For my version was was the Core i9 I would strongly advise you stay with macOS Ventura/Monterey as it will be more compatible with the intel chips.

After much reading and investigation I decided to make a purchase via Back Market. I needed a powerful laptop to assist me with my photography and post production which I do enjoy. To even consider a specification that I would really like was out of the question for a brand new system. I have made a huge saving. I order quite late on a weekday and my new MacBook Pro was delivered before midday the next day. Amazing service. I even called the chap that had left his details on my new laptop to ask if I had any problems late the day that I took delivery…..just to say thanks. He even answered my call. I have made another purchase since this was delivered. I cannot fault Back Market. There ethic is sound and makes sense. Give it a go. You are covered with a 30 day return policy if you are not happy. You will save lots of money and help with recycling, which has to be a good thing. Go on…give it a go.

All is well with my purchase just getting used to the apple way as I was a windows user before. Glad it has the backlit keyboard as ideal for DJing if I ever did it again. Condition was great as expected. Took a little while to come but that’s just me being impatient. Prob only a week or two can’t recall.