Not my first rodeo. I find buying a refurbished phone better value for me and the environment. The process is simple, fast and reliable. I got a fair trade-in price for my iPhone XR and back market covered the postage.

I purchased the phone in “good condition” and received a phone which worked fine but had scratches on the screen which means it is “fair condition”. Nothing terrible, but noticeable, and not the grade I paid for. Was offered £60 compensation or to return the phone. I needed the phone so didn’t want to return it. However, the compensation was lower than the £85 price difference between “good” and “fair” condition. This means that the seller pockets £25 for having sold a phone that was the wrong grade. Backmarket said they would try to get more compensation, but then reverted back to me to say they couldn’t compensate more than £60 as this went outside of policy. Unless Backmarket policy changes compensation to match the difference in grade prices, then they are continuing a situation where customers who can’t afford to return a phone get penalised for the seller’s mis-grading. Please fix this to avoid accidental or unscrupulous sellers taking advantage. Sellers could try and get away with mis-grading to make an extra £85, knowing that the worst they will get is a return, and even if the customer does complain, they still make an extra £25. Other than this the phone works fine for no...

I bought a reconditioned phone from Back Market and traded in my old phone.The phone arrived as described and the trade in was verified and the money sent to my bank account. There was no problems at all.

I love my new iPhone 14, it is in fab condition can’t fault the phone at all. The only thing I was disappointed with, was that it didn’t come in it’s original packaging, I know they don’t all come with the Apple box but the amount of money I paid for a nearly new phone I expected an apple box. Delivery and communication were excellent.

I’m beyond words right now. I literally upgraded from iPhone 6s to IPhone 14 😂 and wasn’t scared to buy from Back market. I’m super amazed for my purchase. Thank you so much. The phone came in very neat! Y’all blew my mind. Thank you so much! Definitely looking forward to buying other products from y’all.

Recently, I bought an iPhone 14. I am not sure why sometimes the screen is frozen. I am still trying to figure it out. Overall, I love this iPhone.It has a great camera, and working great. Highly recommended.😀