Service from Back Market was excellent. Transaction was smooth and efficient. Had issues with keyboard, but under Dell warranty a technician came out in a matter of days to replace it. He did point out that two screws and a bracket were missing from the motherboard and one from the battery, which was disappointing.

incredibly happy. delivery was 4 days earlier than expected (company based in the UK so that probably had something to do with it), laptop i bought was excellent condition and it is excellent condition. No box the laptop came in originally but packaged well padded and had fragile over the delivery box itself. not a scratch on the laptop itself, no fingerprints, works perfectly for what i bought it for (my digital art business), charges perfectly fine, battery power works as factory advertised, no problems logging into my own microsoft account for personal use. all in all i had a great experience buying and the laptop itself is perfect as if brand new

Looks like new. Works like new. Very happy.

So far so good. I don't give it the maximum score because the autonomy without cable is a little less than I expected.