Back Market requires all Sellers that sell Products on its marketplace www.backmarket.co.uk to offer Buyers the commercial warranty described below (the “Seller Warranty”).
The capitalized terms in this Seller Warranty have the meaning assigned to them (i) in this Seller Warranty when they are defined, or (ii) when they are not defined in this Seller Warranty, in the Terms of Sale available here.
The Seller Warranty applies to all Products purchased on www.backmarket.co.uk. For 12 months after the delivery date (or any longer period as specified on the Product Sheet by the Seller), in addition to the rights of which the Buyer benefits from the legal guarantee, the Buyer benefits from:
a presumption of non-conformity: it is assumed that the defects that appear during the Seller Warranty period existed at the time of the delivery, unless the Seller can prove otherwise;
an answer within 24 hours (excluding weekends and public holidays);
a return label for returning the defective Product, free of charge, within 1 business day once the Buyer has completed the form available via their customer account. The shipment cost for returning the Product will be paid by the Seller;
a repair or replacement solution as fast as possible and in any case within five business days from receipt of the Product(s). In case of replacement or repair, the Seller will pay the cost of shipping the replaced or repaired Product to the Buyer. For logistical reasons, for large or heavy Products (i.e. Products weighing more than 30 kg or with dimensions of more than 1,5 m) and electric bikes, the Seller has 30 days from the receipt of the Product(s) to offer a replacement or repair solution. Reimbursement will be offered only when repair or replacement of the Product are not possible. In such a case, the Buyer may return the Product and receive a total reimbursement, or keep the Product and receive a partial reimbursement.
The Seller Warranty is given free of charge.
The Seller Warranty is excluded in the following cases:
when the Product is oxidized or broken;
when one or more of the components of the Product have been manipulated by the Buyer or a third party not authorized by the Seller;
when the use of the Product by the Buyer exceeds a so-called normal use, i.e. a use usually expected from a similar product;
in case of negligence or lack of maintenance of the Product by the Buyer, or in case of an accident (e.g. a fall) occurring after the delivery of the Product.
In addition, normal wear and tear of the Product is not covered by the legal guarantees nor by the Seller Warranty.
The Buyer shall also benefit from Back Market's assistance under the Seller Commercial Warranty. Thus, if the Seller does not validate a repair or replacement solution within five business days of receipt of the Product(s), and if Back Market considers the claim is justified, Back Market shall, on behalf of the Seller and after having obtained the Buyer's opinion, implement one of the following solutions, depending on the Buyer's complaint: (i) refund of the order price or of the disputed Product to the Buyer, (ii) return to the Buyer of a Product that conforms to the Product ordered, (iii) repair solution of the non-conforming Product.
To exercise their warranty rights, the Buyer connects to his/her customer account and clicks on the "Get help" button on the order concerned, or fills in the contact form available under this link. As soon as the request is completed, the Buyer receives a return label to send back the defective Product from the United Kingdom, free of charge. The shipping costs for the return of the Product will be paid by the Seller.
The Buyer must package the Product that they return to the Seller with care so that it is not damaged during transport. Buyer should also ensure that they delete their personal data before returning the Product and logs out of any account that is connected to the Product. Instructions on how to delete personal data can be found under this link for Google accounts, and under this link for Icloud accounts.
Back Market is in no way the Seller of the Products, which are sold directly by the Seller. Back Market acts as a simple intermediary and its liability cannot be sought in the event of a dispute in connection with this Seller Warranty. Back Market's assistance under this Commercial Warranty Agreement does not exclude or limit Seller's liability to Buyer. If the Buyer wishes to initiate legal proceedings, they shall find all information relating to the identity of the Seller in the Seller's Sheet or on the corresponding sales invoice.
No, this Seller Warranty is not an insurance, and no Buyer or third party is an insured or third party beneficiary under this Seller Warranty. Namely, it does not apply in case of loss by the Buyer or theft. In addition to the legal guarantee and the Seller Warranty, Buyers may take out a paid insurance covering breakage and theft of the Product.
The Seller Warranty is offered in addition to the legal guarantee due by the Seller and therefore does not affect the Buyer’s rights under this legal guarantee. To know more about their legal rights, Buyers can refer to the Terms of Sale, available here.
The Seller Warranty shall be governed by the laws of England.
In the event of a dispute related to this Seller Warranty, the Buyer may involve a consumer affairs mediator free of charge for the amicable resolution of the dispute between them and the Seller under the terms set out in the Terms of Sale, available here.
Please note that Back Market is not the Seller of the Products. If the Buyer wishes to launch legal proceedings, they will find all the information relating to the Seller’s identity on the Seller Sheet or on the corresponding sales invoice.