PhonesDirect.com

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Overall rating

15,886 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Ajuwon B.

    Verified purchase

    Reviewed 21/12/2024, United Kingdom.

    So impressed with Back Market as a whole. An awesome customer service, great prices, spectacular refund procedure and like new items. Refurbished can’t be any better than this! Received my item yesterday and it’s exactly a new phone without the box. Thanks again back market! it’s 💯 percent rating for me 😃

    iPhone 16 Pro Max 256GB - Black Titanium - Unlocked

    Condition

    Excellent

    Purchased

    17/12/2024

  • David A.

    Verified purchase

    Reviewed 18/11/2024, United Kingdom.

    Well I was very sceptical about buying reconditioned but after reading reviews and comparing prices and they come up trumps every time..received in excellent condition and opted for a new battery too..one very happy son and will def be back again thank you..even traded his old one in and got £80 back..brilliant 👍

    iPhone 12 Pro 128GB - Graphite - Unlocked

    Condition

    Good

    Purchased

    31/10/2024

  • Maurice B.

    Verified purchase

    Reviewed 13/11/2024, United Kingdom.

    I was a bit apprehensive about buying a reconditioned mobile. This was the first time and it went perfectly from delivery on requested date to the fact that the phone was in immaculate condition and was a great improvement on the old one.

    iPhone 13 Pro 256GB - Sierra Blue - Unlocked

    Condition

    Good

    Purchased

    28/10/2024

  • Beryl M.

    Verified purchase

    Reviewed 04/11/2024, United Kingdom.

    I treated mysel to a new phone last year for my birthday and After a couple of weeks I hated it, it was like a brick but stuck it out as long as I could till I couldn't stand it any more so decided to treat myself again this year. After being a little dubious about refurbished phones, I did some research and decided to go with Back market and so pleased I did its a S21 wasn't sure what rate to go for and settled on good I thought I can live with a few scratches witch hopefully wouldn't show under a case. Wow what a surprise it came within 48 hrs and is immaculate looks brand new. I absolutely love it thank you back market I've recommended you already and will be back 😀 I don't know about 5* I give you 10 🥰

    Galaxy S21 5G 128GB - Purple - Unlocked

    Condition

    Good

    Purchased

    30/10/2024

  • Melinda S.

    Verified purchase

    Reviewed 22/10/2024, United Kingdom.

    An excellent site for choosing a refurbished phone. Loads of information on many phones enabling the right choice and very competitive pricing. Very happy with the condition of my phone as described. Very fast delivery service and trade in of old phone could not have been easier. Would definitely recommend this site for a refurbished phone.

    iPhone 11 Pro Max 64GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    02/10/2024

  • Wendel B.

    Verified purchase

    Reviewed 17/10/2024, United Kingdom.

    I went for an excellent grade s23 ultra. The phone arrived in good condition and was given a tracking which helped me time when I should be home. The phone is good as new as expected and very happy with the purchase. This isn't the first purchase from Back Market but all I can say is that you are consistent. Keep up the good work and good quality assurance and customers like myself will always come back. protect the environment and buy refurbished.

    Galaxy S23 Ultra 256GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    30/09/2024

  • Elizabeth-ann M.

    Verified purchase

    Reviewed 03/10/2024, United Kingdom.

    iPhone arrived on time. Communication was great throughout ordering and delivery. iPhone although refurbished, is like brand new. Not a mark on it, works perfectly well. All round an amazing experience

    iPhone 12 64GB - Purple - Unlocked

    Condition

    Good

    Purchased

    17/09/2024

  • Joshua B.

    Verified purchase

    Reviewed 17/08/2024, United Kingdom.

    Basically factory new. Couldn’t spot a single scratch. For those efficiency machines out there like myself, really worth while getting this phone rather than the newer models. I upgraded from an 11Pro Max that had terrible storage to this and it’s so nice 😍 Thank you Backmarket

    iPhone 13 Pro Max 256GB - Graphite - Unlocked

    Condition

    Excellent

    Purchased

    21/03/2024

  • Natasha O.

    Verified purchase

    Reviewed 28/04/2024, United Kingdom.

    Nearly flawless in condition, works perfectly and the cameras are pristine in quality. Ive had no issues with it so far, and the jump from 64gb to 256gb has been a huge breath of fresh air. Absolutely love my new phone, and would absolutely buy from backmarket again!!

    iPhone 13 256GB - Green - Unlocked

    Condition

    Good

    Purchased

    15/04/2024

  • Joanna P.

    Verified purchase

    Reviewed 16/04/2024, United Kingdom.

    Needed a new phone for my son, sooo glad I found this website!!! Phone arrived 4 days early and is like brand new even though I ordered ’good’. Everything works perfectly and the price was amazing-couldn’t be happier 😊 I’ll be trading in my current phone soon so I can upgrade in a more environmentally friendly way.

    iPhone 11 64GB - Black - Unlocked

    Condition

    Good

    Purchased

    13/04/2024

182 products