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Seller reviews, items and info
Approved seller with 4.4/5 Stars ratingTrusted on Back Market for
Overall rating
147 verified reviewsRating details
Battery
4/5
Shipping
4.6/5
Lens & Camera
4.5/5
Accessories
4.2/5
Packaging
4.5/5
Overall performance
4.3/5
Appearance
4.4/5
Reviews
Raad A.
Verified purchaseReviewed 22/09/2025, United Kingdom.
I ordered one iPhone 14 Pro Max in gold colour and in good condition, but surprisingly it came as an excellent condition with not even a hair line scratch. I’m really very happy with it as it is in perfect condition which looks like a new phone. This order was my second one from back market and I ordered a third one iPhone 13 Pro in blue to give it as a gift. Thank you backmarket
Condition
Good
Purchased
08/09/2025
Joanne H.
Verified purchaseReviewed 29/06/2025, United Kingdom.
Very pleased with my new iPhone 14. I opted for good condition and phone arrived in excellent condition. Looks brand new! Simple to set up. Highly satisfied.
Condition
Good
Purchased
16/06/2025
Sarah B.
Verified purchaseReviewed 28/08/2025, United Kingdom.
Having read mixed reviews I decided to give backmarket a shot - some people seem to have had good experiences with their refurbished phones. Unfortunately that wasn't the case for me. The phone arrived, seemed fine but would shut off completely if the battery dropped under 65%...thinking this would be easily fixable with a new battery I agreed to send the phone back to be fixed, only for it to be sent straight back to me the next day having had absolutely nothing done to it. I'm disappointed, I gave them the benefit of the doubt and had agreed to get the phone fixed, but there was no communication about what had been done and ultimately I've just had to ask for a refund. Huge waste of time, and heading elsewhere to purchase my next phone. Also take note there isn't a customer support/service number and normally messages take at least a day to get a response back.
Condition
Good
Purchased
06/08/2025
Moira P.
Verified purchaseReviewed 30/08/2025, United Kingdom.
The phone is a lovely colour and it looks fantastic. There is a small mark at the side of one of the cameras but you can hardly see it , and that was a ‘good’ condition phone. I transferred all my data from my old phone with no problems. Really happy with it.
Condition
Good
Purchased
06/08/2025
Katie R.
Verified purchaseReviewed 04/05/2025, United Kingdom.
Excellent! Phone arrived within a couple of days, looked like new
Condition
Good
Purchased
22/04/2025
Rudra prasad T.
Verified purchaseReviewed 31/12/2025, United Kingdom.
Phone was good, but packing was not good. I have ordered 3 phones out of which 2 ordered as “fair” which were packing very very good compared to this phone which was ordered as “good”. Also in this order, you haven’t sent the metal pin for sim tray opening. I am giving you 5 star for the phone condition but packing will be 2 star.
Condition
Good
Purchased
27/12/2025
Margot D.
Verified purchaseReviewed 03/07/2025, United Kingdom.
Very happy with my ‘new’ phone from Back Market, it came quickly and is working well.
Condition
Good
Purchased
12/06/2025
Dave W.
Verified purchaseReviewed 19/01/2025, United Kingdom.
So far so good. Speedy delivery too. Ordered a 'good condition' phone and was not disappointed, no scratches or marks to case or screen. All apps & cameras work ok and not had any problems to date. One downside was applying a screen protector. Took it to a local shop and the owner tried 3 times to put a protector on the screen without bubbles - failed! Although he felt that guilty that he didn't charge me. I can only assume that the phone supplier has change the screen during refurbishment and not used a quality screen. Other than that Back market have always been good value for money.
Condition
Good
Purchased
03/01/2025
Ruth L.
Verified purchaseReviewed 03/08/2025, United Kingdom.
Delighted with my “new” phone - it is in immaculate condition and does everything I need it to!
Condition
Good
Purchased
24/07/2025
Shion V.
Verified purchaseReviewed 23/06/2025, United Kingdom.
Excellent prompt service phone was in a far better condition than expected.
Condition
Good
Purchased
09/06/2025