Customer reviews

Overall rating

868 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.6/5

  • Accessories

    4.2/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.6/5

  • Shipping

    4.6/5

Reviews

  • Lorraine M.

    Verified

    Reviewed 23/12/2024, United Kingdom.

    Very speedy delivery. Phone is in pristine condition. Updated to latest operating system. It seemed not to be very smooth at first but now working with no issues. Currently using a data eSIM whilst touring. So far so good. Would certainly recommend a refurbished handset from Back Market, this is my second!

    Condition

    Excellent

    Purchased

    02/12/2024

  • Prashant P.

    Verified

    Reviewed 22/10/2023, United Kingdom.

    Bought this phone for my dad as his previous phone was giving trouble. Was initially a bit skeptical buying a refurbished phone but the reviews were great so took the plunge. I must say, the phone has been brilliant! Performing so well, not able to find any physical defect on it. Battery is also great. I’m glad I made this ourchase

    Condition

    Fair

    Purchased

    06/10/2023

  • Claire A.

    Verified

    Reviewed 04/01/2024, United Kingdom.

    Can’t recommend iPhone 8 highly enough. Dealing with Back Market is really easy. They provide accurate details of the phone and their communication throughout is excellent. Have used them before for another phone and quality was also excellent. Won’t hesitate to purchase from them in future.

    Condition

    Excellent

    Purchased

    06/12/2023

  • Muneer K.

    Verified

    Reviewed 01/12/2023, United Kingdom.

    The delivery was fast and I was kept updated. I have always found Backmarket to be extremely good to deal with and have bought a few phones from them and not been disappointed once. My iPhone 8 has worked great since I received it and I have had no issues at all. To be honest I was very pleasantly surprised at how good the condition is as I had opted for the 'Fair'; it's more like very good if you ask me!

    Condition

    Fair

    Purchased

    05/12/2022

  • Chris T.

    Verified

    Reviewed 20/01/2025, United Kingdom.

    The phone was in excellent condition bar a slight scratch on the screen. It is second hand so this was within expectations. The only issue is that the phone has American firmware on it which makes it incompatible with the UK Samsung wallet app. This is a minor inconvenience but something to bare in mind when purchasing and probably best to query it before buying, something I did not do.

    Condition

    Excellent

    Purchased

    04/01/2025

  • John B.

    Verified

    Reviewed 11/11/2024, United Kingdom.

    Fab, like new. Let people pay full price for new phones if they like, you may as well benefit from their silliness and buy refurbished.

    Condition

    Excellent

    Purchased

    17/09/2024

  • Bhaskar P.

    Verified

    Reviewed 22/09/2024, United Kingdom.

    Very Happy! Decided to order a used phone for once in my life with no high expectations! Received the "Excellent" version of the phone with not even a single scratch that I could notice! Have been using the phone for 2.5 months with no issues. The battery is also really good. I am very happy because I ended up saving money thanks to Back Market.

    Condition

    Excellent

    Purchased

    03/09/2024

  • Tim H.

    Verified

    Reviewed 25/01/2023, United Kingdom.

    I bought an reconditioned Iphone 8, and am very happy . Its been my new phone for a couple of weeks , and i'm very glad that i didn't buy a new one , but instead bought from this site. Save me soo much money.

    Condition

    Fair

    Purchased

    13/01/2023

  • Nelvin byron C.

    Verified

    Reviewed 09/12/2024, United Kingdom.

    i bought the EXCELLENT one. it never fails me again. the Iphone 12 mini was like brand new. battery, exterior, and everything. one lf the best seller. thank you

    Condition

    Excellent

    Purchased

    24/11/2024

  • Ruben C.

    Verified

    Reviewed 28/09/2023, United Kingdom.

    Over all the phone is decent. The battery life is a little disappointing, it usually lasts a little under a day which I'm surprised by considering it was meant to be the highest quality of refurbishment. Aside from that the phone is performing very well, camera is great and I've had no major issues at all.

    Condition

    Excellent

    Purchased

    26/08/2023