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Seller reviews, items and info
Approved seller with 4.1/5 Stars ratingTrusted on Back Market for 6 years
Overall rating
5,006 verified reviewsRating details
Battery
4.2/5
Lens & Camera
4.4/5
Shipping
4.4/5
Accessories
3.8/5
Packaging
4.3/5
Overall performance
3.9/5
Appearance
4/5
Reviews
Richard R.
Verified purchaseReviewed 02/02/2026, United Kingdom.
My MacBook Air is in excellent condition . It works really well I am still learning about all the features it has .It is great for watching videos on and surfing the net . I opted to collect my computer from the the DHL warehouse because it is not to far from where I live and that was very easy.So overall I am very happy with my purchase Thank you,Richard 👍
Condition
Excellent
Purchased
23/01/2026
Ionut catalin M.
Verified purchaseReviewed 10/01/2026, United Kingdom.
Hi everyone! It took me a while to decide whether to buy something from this website. I checked all the reviews, and everything looked great. I took a leap of faith and bought a MacBook Pro 2019, 16-inch, i7 16 GB , 512 GB. It turned out to be a great choice. The entire experience was amazing, and the quality of the product is outstanding! I didn’t even expect it to be this good! So, if you’re planning to buy something from this website, just do it without hesitation! One very important thing to add: their customer service and support are outstanding. Highly appreciated and very much recommended!
Condition
Excellent
Purchased
01/01/2026
Priya S.
Verified purchaseReviewed 05/03/2026, United Kingdom.
I got my MacBook Air 2020 from Back Market and the quality is amazing, it looks brand-new! Runs so fast like a dream
Condition
Excellent
Purchased
30/01/2026
David G.
Verified purchaseReviewed 11/08/2025, United Kingdom.
Process of buying and trading it was super smooth. In terms of the item received, the machine is great, but I asked for a "Flawless" grade machine, and whilst the screen and body is flawless, there are some large very noticeable scrapes on the metal bezel of the screen. I imagine these may be from replacing the screen in the past. Additionally some of the keycaps are notably third party and look out of place. Some of the keys are also incorrect for the UK layout it was billed as.
Condition
Excellent
Purchased
24/07/2025
Kemar B.
Verified purchaseReviewed 01/05/2025, United Kingdom.
My Honest Review of My Recent Order from Back Market I recently placed an order through Back Market and wanted to share my experience with anyone considering buying refurbished tech from them. I ordered a MacBook Pro Retina 15-inches (2018) and was pleasantly surprised overall. The device arrived earlier than expected and was well-packaged, with no signs of damage during shipping. In terms of condition, I chose the Good option as there was a deal, and I’d say it lived up to expectations. I didn’t find any scratches or dents. Functionally, the device worked right out of the box. I ran a few tests, and everything from the battery health to the screen responsiveness and camera seemed solid. I really appreciated the eco-conscious approach and the fact that I saved a good amount compared to buying the same brand-new device. It also came with a 12-month warranty, which gave me peace of mind. That said, the device is heating up very quickly, and I am unsure if that’s supposed to happen. The heat reaches a point where keeping the device on my lap is unbearable. I reached out to BM and followed recommendations which was helpful. Final Verdict: I’d consider using Back Market again. If you’re comfortable with refurbished devices and want to save money while being a bit kinder to the planet, Back Market is a strong option. Just make sure to read the seller reviews and double-check the warranty details.
Condition
Good
Purchased
25/04/2025
Amina X.
Verified purchaseReviewed 02/02/2026, United Kingdom.
I ordered for my son' 17th he was well happy, ti arrived withing few days, in excellent condition as good as new, I seriously wasn't expecting it to be in that condition considering its a refurbished. Amazing Amazing Amazing
Condition
Excellent
Purchased
22/01/2026
Sophie L.
Verified purchaseReviewed 01/09/2024, United Kingdom.
Ordered in the excellent condition and it litterally looks brand new. Came about a week within ordering. Was very easy to set up and it isn’t slow at all. Took me a min to work out how to use it but it’s fairly straight forward. Did need to update it but once I did I was able to make websites in to apps, e.g Netflix and things like that. Had a problem importing my photos from my phone to the Mac but I think that’s just a problem with iCloud and not the Mac itself. If you do have that problem though, you need to turn on iCloud sharing and plug ur phone into a cable that connects to the laptop and they import from your phone. Apart from that had no problems and love my MacBook!
Condition
Excellent
Purchased
22/08/2024
Subomi A.
Verified purchaseReviewed 30/01/2025, United Kingdom.
It arrived on time. However it became faulty 4 days into use and i made a complaint. Had it returned and they sent it back quickly. It has been working fine ever since.
Condition
Excellent
Purchased
22/12/2024
Jomani O.
Verified purchaseReviewed 19/07/2025, United Kingdom.
Leaving a review on any site for the first time ever. You guys are amazing…the laptop is so clean and almost spanking new. Battery life is 100%. What baffled me the most, delivery was slated for next week Tuesday, I got the laptop yesterday(2days after I ordered as opposed to 6days). 5 start review definitely. I highly recommend Back Market.
Condition
Excellent
Purchased
15/07/2025
Joshua M.
Verified purchaseReviewed 02/05/2025, United Kingdom.
I recently purchased a laptop from Back Market listed in “excellent condition,” but unfortunately, the device I received does not meet that standard. There are visible scuffs and damage to the case around the screen, which clearly doesn’t align with what I’d expect from an item graded as excellent. Additionally, there’s a noticeable gap between the screen and the case, allowing light to leak through—something that indicates poor assembly or wear. While I appreciate the idea behind refurbished electronics and sustainability, it’s disappointing when the quality grading isn’t accurate. I’m hoping Back Market can address this and ensure more consistent quality control moving forward.
Condition
Excellent
Purchased
28/04/2025
Seller registration number
1494452
Trade register number
1494452
Legal address
Computer Remarketing Services LtdUnit 2 Maryland RoadMilton KeynesMK15 8HFUnited Kingdom
Seller's country of origin
United Kingdom