Galaxy S5 16GB - Black - Unlocked

The phone arrived without a charging point cover but much worse the phone could not read SD Cards! Seriously disappointed with the seller and Backmarket. I first put in an SD Card that I know is working but it did not work in this phone. I wasted £24.99 buying a brand new SD Card but the phone can not read that either! Backmarket refuse to reimburse me the £24.99 I wasted on an SD Card. Why are they sending out broken inferior shoddy phones, they are supposed to be fully refurbished. Backmarket are scammers and time wasters. I will be warning potential buyers about them on Trustpilot and any other way possible. I asked for a refund for the phone. I got the full amount back but nothing can compensate me for the time wasted and the experience of dealing with their customer services and the awful returns process. They do not send out a returns label with the phone, you have to print it! What if you do not have a printer, I don't have one. You have to waste more money and time getting a print of the label. Completely awful experience from start to finish with these charlatans! I have bought a phone from them in the past that went well BUT when it goes wrong it really goes wrong!

It’s an old slloooooowww phone but it’s what we needed for my dad when his broke and we didn’t have time to get a smaller sim. It was delivered fast and works fine for its age. My only gripe is that it was grubby and needed cleaning.Thank you.

It was as described, and delivered quickly. I'd buy again from these guys.

Very good quality Happy with my purchase.

Very impressed with this product, looks almost as good as new. Quality customer service from back market and quick delivery. Highly recommend!

Whilst the phone itself works as intended and is in the condition described by the seller, the delivery was disappointing due to the product being left on whilst being delivered. As a result I received the phone on 14% overall charge. Other than this the product is what I exepcted.

The first phone delivered was really badly damaged and the USB connector to the charger was incompatible. The replacement phone was much better but still did not have the correct USB cable. All in all the overall customer service was second rate.