Galaxy S23

Firstly this was a replacement for a previous purchase that had developed a fault. The process was excellent, a replacement mobile (this model) sent immediately and pre-return. The classification was upgraded to premium from excellent; apart from having to reload everything from the original phone (bearing in mind the newer one was faulty and could not be used) we packaged the faulty model and returned using a pre-paid address label. The new phone is excellent so far, nothing but praise for the process. The only point raised is if such a fault develops (phone completely frozen) taking to the internet assisted us (we hope) in deleting the memory of the failed model. When things go wrong, good and speedy service goes a long way to reducing disappointment, we have received an excellent service and are happy to recommend the process!

Have used Backmarket many times before. The galaxy S23 that l ordered was received in excellent condition and l was always informed regarding the delivery of the phone. l will use them again and would thoroughly recommend them for anyone looking for a refurbished phone.

Easy to order, came when it said it would, and great condition. Recyclable packaging. Very pleased.

I decided to switch from apple to Samsung, it arrived in perfect condition and was really easy to set up, the SIM card did take a couple attempts to work but it eventually worked out fine. Overall a very positive experience

Great service and decent price on the phone, would recommend. I had a small issue that was resolved quickly with no quibbles.

I'm really pleased with the S23. It was described as "fair" with a small scuff on one corner, that apart it's in excellent condition. Really impressed with the camera. Copying all my apps over was a doddle and enjoying my new phone

So, the 5 stars is for BackMarket. I ordered a Premium quality S23, and it got shipped out super fast, which was great, but the condition that arrived was far from Premium. I got onto the chat right away, and the customer support agreed it wasn't up to snuff. I opted for a refund, because my trust was shaken, but then I pivoted and went for the express replacement – I was sent a new Premium device within 2 days, and could send the old one back once I'd confirmed the replacement was okay, all without being charged. Fortunately, the replacement was in fact Premium (thumbs up to the different provider!), and I sent the old phone back. That's been received, and everything is now settled. I'm loving my new phone – massive, massive upgrade from my Motorola G31. After the poor quality control of the first phone sent out, I was really wary of sticking with BackMarket, but the options open to me were really good, customer support was very quick to respond and resolve, and I got loads of updates at every step of the process. Given how they handled a not-so-great situation, I would absolutely buy from here again, and would recommend to others.