Quality of my phone is exceptional- wouldn't have guessed it was refurbished. Postage was quick with the option to track. Will use Back Market again if I need another phone.

Purchased a Samsung S23 to replace an earlier version. From initial choice to receiving my replacement all went very well. Received phone was as quoted and delivery was on time. Would I recommend Back Market - Yes I would.

I didn't expect delivery until Tues but it arrived Saturday, 3 days early! perfect timing for my holiday. I'm so happy to have a Samsung back! couldn't afford a new one and I have 6 months to go on my contract. Such good value and the phone is like new. I'm so happy! I have recommended you to several friends already.

I was hesitant to begin with but so glad I went for it, I am extremely pleased with my purchase of the Samsungs23. The condition was excellent as described, the price is unmatched, the process was simple and easy. Plus you have that extra reassurance as it comes with 1 year warranty included. Thank you to Back Market and NPJ Trading Limited you have been amazing! 👏

No one at Backmarket has confirmed or denied the status of the S23 phone that was sent to me, but I believe the phone that was sent by this seller was rooted. The phone came exceptionally quickly. It was in the excellent condition it was described. However, I quickly realised that it receive couldn't updates. None of the defense-level grade Samsung apps worked on the phone. Everything else operated fine. The Samsung online community told me that the machine showed signs of being rooted via a CPID server. These types of devices are illegal. I expected to use a phone for £400 that couldn't receive security updates. I might as well go and publish my bank details on Instagram. The arrival of this phone caused me nothing but stress and confusion. I was disappointed and shocked. I was fully refunded today. The week or so I lost dealing with, diagnosing and solving this issue I will not get back though!

Came in really good condition accurate with the description of the grade. Very pleased, great working phone for the best price i could ! One thing to note is it didn't come in the original box- but if that doesn't bother you then no issue there.