The item is in good condition. When you say no keyboard, i thought it was an external keyboard. I bought the item for my grandson, who cannot speak to be used with a eye tracker. Without an internal keyboard the item cannot be used. I downloaded some software, when the keyboard on the outside was working, but the keyboard doesn’t come up again, therefore I cannot clear the laptop. I put the password inside for you to use to clear the laptop. My grandson has a surface pro 5, that can be used for now, i wanted to buy him a laptop with more memory. I would like to return the laptop and will not take anything elae for now, maybe on a later stage