Microsoft Surface Laptop 4 13-inch (2020) - Core i7 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - Italian

Customer reviews for Microsoft Surface Laptop 4 13"

Overall rating

121 verified reviews

Rating details

Appearance
4.2/5
Overall performance
4.2/5
Packaging
4.5/5
Shipping
4.6/5

Reviews

Camden V.
Verified purchase
Reviewed 20/03/2026, United Kingdom.
Absolutely great. The laptop came in great shape - almost no signs of use, fully functioning and fast. Bought it as a gift for my mum and she loves it. Delivery was also speedy. Would definitely recommend buying!
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTY - English
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
18/03/2026
Mohammed saifur R.
Verified purchase
Reviewed 17/09/2025, United Kingdom.
10/10 to the Supplier. I highly appreciate you calling me, esp. your hand written note! Thank you. Well packaged. Excellent condition. Run with no issues. Suppliers service and speed really succeeded my expectation. 10/10 to BackMarket. Thank you for keeping me well updated. Very highly recommended supplier.
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
12/09/2025
Victor O.
Verified purchase
Reviewed 21/08/2026, United Kingdom.
I’m so impressed with the laptop, and happy with the speed of delivery. The laptop is clean, looking good, and the specifications are as described. I’m so happy I purchased here.
Microsoft Surface Laptop 4 13-inch (2020) - Core i7 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2020) - Core i7 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
19/08/2026
Kyle H.
Verified purchase
Reviewed 03/08/2026, United Kingdom.
⭐⭐⭐⭐⭐ Like-new condition, incredible value, and fast delivery! "I was a little hesitant about buying refurbished, but Back Market completely exceeded my expectations. The laptop arrived super quickly, packaged securely, and looks practically brand new. Setup was seamless, and the machine handles my daily workload with ease—smooth performance and great battery life. Saving a fortune compared to buying brand new while getting a reliable, high-quality laptop with a warranty makes this an absolute no-brainer. Fast dispatch, brilliant communication, and top-tier value. I won’t be buying tech full price ever again. 10/10 service!"
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
23/07/2026
Ben M.
Verified purchase
Reviewed 01/09/2026, United Kingdom.
Laptop is in good condition besides a few scratches on the screen, but these aren't visible when the screen is on. I have been using this for the last week and all appears to be working correctly and a big improvement on my previous laptop. Very happy with it and would look to purchase future tech from Back Market.
Microsoft Surface Laptop 4 13-inch (2020) - Core i7 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2020) - Core i7 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
21/08/2026
Elaine S.
Verified purchase
Reviewed 30/08/2026, United Kingdom.
Apart from the fact that it doesn’t come in a fancy box you would never know that this is a refurbished laptop. It was in excellent condition
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
16/08/2026
Josephine N.
Verified purchase
Reviewed 13/08/2026, United Kingdom.
Received it on time, massively surprised that it is is the ‘good’ condition because it looks like it’s in pristine condition. Works fine so far, slight heating issue tends to get hot really quickly but other than that no issues
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTY - English
Microsoft Surface Laptop 4 13-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTY - English
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
11/08/2026

Everything you ever wanted to know about the Microsoft Surface Laptop 4 13"

Durability
Overall performance
Screen quality
Audiovisual

256SSD storage capacity (GB)
YesUSB-C port
16 GBMemory (GB)
QWERTY - ItalianKeyboard Language & Type
SurfaceSeries
Black/GreyColour
Integrated GPUGraphics card memory size (GB)
YesLast Os Compatibility
YesUSB-A port

The Microsoft Surface Laptop 4 13-inch (2020) is a sleek Windows laptop released in 2020, powered by an Intel Core i7 processor running at 3 GHz. It offers a balance of portability and performance suitable for everyday productivity and creative tasks.

Key features:

Release Year: 2020
Display: 13.5-inch PixelSense touchscreen
Processor: Intel Core i7 at 3 GHz
Graphics: Integrated Intel Iris Xe Graphics
Build: Aluminium chassis with slim and lightweight design

Who is this for?

The Microsoft Surface Laptop 4 13-inch (2020) suits students, professionals, and travellers who need a portable device for tasks such as document editing, video calls, and light creative work. It offers a clear touchscreen and solid performance for daily use without being overly complex.

Pros & Cons:

Pros	Cons
Light and slim aluminium design	Limited to integrated graphics for gaming or heavy graphics work
Responsive 13.5-inch touchscreen	Display resolution and size may not suit users needing larger screens

Why refurbished?

Choosing a refurbished Microsoft Surface Laptop 4 13-inch (2020) supports a more sustainable approach by giving a pre-owned device a second life. Each laptop is carefully tested and certified to meet Back Market’s quality standards. Learn more about our quality standards.

SSD storage capacity (GB): 256
USB-C port: Yes
Memory (GB): 16 GB
Keyboard Language & Type: QWERTY - Italian
Series: Surface
Colour: Black/Grey
Graphics card memory size (GB): Integrated GPU
Last Os Compatibility: Yes
USB-A port: Yes
Screen Adaptative Color: No
Screen size: 13
Year of Release: 2020
Brand: Microsoft
Processor: Core i7 - Gen 11 (G)
Screen Brightness: 400 Nits
Maximum Os Supported: Windows 11
Storage type 1: SSD
Weight: 1542 g
Processor generation: 11th gen
Graphic card: Integrated Graphics
Model: Surface Laptop 4
Ethernet: No
Refresh Rate: 60
Resolution: 2256 x 1504
HDMI port: No
Microphone: Yes
OS: Windows 11
Processor cores: 4
Processor speed (GHz): 3 GHz
Touchscreen: Yes
Jack port: Yes
Webcam: Yes
Bluetooth: Yes
Screen type: LCD
Wi-Fi: Yes
Storage (GB): 256 GB
Graphics card memory type: Xe Graphics
Processor brand: Intel
Speakers Technology: Omnisonic Speakers
Front Camera Definition: 720P
VGA port: No
Speakers Number: 2 Speakers
Numeric keypad: No
Graphic Card Brand: Integrated
Screen High Density Display: Yes
Graphic Card Type: Integrated Graphics
RAM frequency (MHz): 3733
SD Card Slot: SD
Backlit Keyboard: No

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Microsoft Surface Laptop 4 13-inch (2020) - Core i7 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - Italian

Customer reviews for Microsoft Surface Laptop 4 13"

Overall rating

Rating details

Reviews

Reviews

Camden V.

Mohammed saifur R.

Victor O.

Kyle H.

Ben M.

Elaine S.

Josephine N.

Popular searches

Everything you ever wanted to know about the Microsoft Surface Laptop 4 13"

Durability

Overall performance

Screen quality

Audiovisual

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