Lenovo ThinkPad T14s G1 14-inch (2020) - Core i7 - Gen 10 (U) - 32GB - SSD 1 TB QWERTZ - German

The condition of the laptop was exactly as described: excellent!

I have never experienced such poor customer service. You have to click your way through a jungle of "self-help articles" and find only inapplicable options. The option to write a message is so hidden that it's a miracle to find it. Laptop wasn't what I wanted, just wanted to reset it and I noticed glaring software problems. Been working for hours on this shitty task of resetting it even though I haven't really used it yet.