Lenovo ThinkPad L13 Yoga G2 13-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTZ - German

The device was specified as QWERTY, but was delivered as QWERTY. Supposedly no exchange possible, although at the same time an identical device was relaunched with QWERTY by the same supplier. The Back Market customer service was fine, though. A refund was issued without any problems.

Unfortunately, the laptop was delivered to me with the wrong keyboard. I would have exchanged the laptop then, but the exchange would have taken too long, so I could not use this service.

This is the second time in a fortnight that I have received a product with the wrong keyboard. Exchange service takes too long and is therefore uninteresting. Especially with a laptop, many can't wait that long for an exchange because they need it for work, school or university. No return slip is enclosed for the return, which is impractical. Because without a laptop, I can't print, so I have to rely on others to print. I think the idea of selling remanufactured devices is great, but the implementation is poor.