(second attempt!) We've had a struggle, to be honest. 15 attempts to create a new password failed at the last fence, when the verification step either produced nothing, or a message saying effectively "Can't do it; try later" An expert neighbour talked to an Apple agent, who freed the blockage - thought to be caused by an incomplete cleen sweep of the pc. Since then we've clawed our way into Apple-land, but it hasn't appeare as user-friendly as our expert promised! I'll probably stick to my Win 11, while struggling to help my wife get to grips with the new system.