Dell Precision 7560 15-inch (2021) - Xeon W-11855M - 32GB - SSD 1 TB AZERTY - French

The hardware shows more than normal signs of wear. The exterior has suffered a shock which has broken and cracked the hinge (although it remains 'functional'). One of the keyboard buttons came off but I managed to put it back on. The bottom part is missing a rubber support strip. The item was very badly packed in its box. Just some bubble wrap. The computer moved around in its box during transport. As the photos on the website are generic images only, it was impossible to know what the problems were before purchase. Only the words "visible signs of wear" were communicated. Perhaps Backmarket could require actual photos of the item, especially of the damaged parts, to better inform customers. On top of all that, the carrier didn't ring or call the telephone number provided. He dropped it off at a relay point that doesn't take care of parcels. The person threw the parcel on the counter in front of me 2 times to show me that the box was heavy. A salesman to flee from and the dubious carrier as well.