Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life /about-us . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.

4.5

Average of 5,224 reviews from the past 6 months.

4-5 stars
84%
3-4 stars
9%
2-3 stars
4%
1-2 stars
3%
iPhone 11 Pro Max 256 GB - Silver - Unlocked
Sam H.
1 month ago
4.8/5

First of all, backmarket themselves are great. The format of the website and the protections they have for customers are excellent, and they really make you feel comfortable buying refurbished. Like a lot of others here, I’ll definitely buy my next phone through them when the time comes to replace t...

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping
 
Galaxy S9 64 GB - Carbon Black - Unlocked
Peter M.
1 month ago
4/5

I bought a Samsung Galaxy S9 from 'cov tech ltd' for good condition which Back Market claims that the screen is like new. The phone came in an envelope with bubble wrap packaging and the screen came in with visible scratches but I was in desperate need for a phone and the tempered glass screen prote...

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping
 
iPhone 11 Pro 256 GB - Space Gray - Unlocked
Lorraine B.
2 months ago
5/5

I'm really happy about my iPhone 11 Pro. It is exactly what I wanted and Apple didn't sell it anymore. I would never have considered buying a refurbished model as I'm afraid of that kind of thing but a few friends persuaded me and I'm glad they did. I feel I've reused and recycled so that's good ...

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping
 
 iPhone XR 128 GB   - White - Unlocked
Mishka S.
2 months ago
4.6/5

Delighted with my phone so far! I bought an iPhone XR in 'Stallone' condition but it looked practically as good as new to me - I could see no scratches on the back and only the minutest fine graze on the front which is all but invisible unless you are really looking for it. The phone arrived within...

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping
 
iPhone XS 64 GB - Gold - Unlocked
Mezbah S.
3 months ago
4.6/5

I'm surprised by everything, Its the first time a bought a refurbished Iphone, the iPhone Xs 64 GB Gold in Mint condition : -The phone work perfectly, the body has no scratches, the screen looks like an original, the battery was at 92%, speakers work very well (some refurbished phones have poor qual...

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping
 
Galaxy S7 32 GB - Rose Pink - Unlocked
Jill F.
3 months ago
5/5

i am very pleased with my refurbished galaxy s7 mobile thanks. service also brilliant. it was listed as fair condition but i think almost perfect tbh. got a free genuine samsung fast charger plug and lead and sim tray removal tool with it so yes i would definately buy with you again. Jill

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping
 
iPhone XR 128 GB - Black - Unlocked
Robert P.
2 days ago
4.9/5

iPhone XR was advertised as very good conand it is exactly that. Screen is perfect and only a few minor scratches on the side that are barely visible and irrelevant. Phone was delivered the day after placing the order and the price was right. Saved a couple of hundred pounds compared to the equivale...

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping
 
iPhone X 64 GB - Space Gray - Unlocked
Tommy J.
6 days ago
5/5

Absolutely delighted with my new phone a refurbished iPhone X, brilliant price and looks like new, have really enjoyed using it so far, good website, plenty choice and payment went smoothly, delivery was swift to and arrived well packaged and ready to go. I would definitely recommend, brilliant serv...

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping
 
iPhone 11 Pro 64 GB - Gold - Unlocked
Jamila J.
2 weeks ago
5/5

Brought the iPhone 11 Pro refurbished and it arrived basically brand new. Delivery was great phone arrived the very next morning. Do not hesitate to buy with back market! Amazing quality for half the price!

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping
 
iPhone 11 Pro 64 GB - Midnight Green - Unlocked
Kara D.
3 weeks ago
5/5

I ordered an iPhone 11 Pro one week ago, the delivery was within 2 days. The phone is in really good condition, so far it works perfectly, the battery is like new. So far I’m perfectly happy with my experience even tho I was a bit afraid to order a refurbished phone.

Quality-price ratio
Overall performance
Appearance
Accessories
Battery
Lens & Camera
Packaging and cleanliness
Shipping