Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life https://factory.backmarket.com/en-gb . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.
4.3/5

Average of 1,505 reviews from the past 6 months.

4-5 stars
77%
3-4 stars
12%
2-3 stars
6%
1-2 stars
5%
Galaxy S8 64 GB - Carbon Black - Unlocked
Claire W.
1 month ago
4.5/5

Great product and service. Was a bit apprehensive about getting a refurbished phone but the Galaxy S8 in mint condition is truly in mint condition. Battery life is what I expected, gets me through the day and a little more, unless I watched a lot of videos.

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iPhone 8 Plus 64 GB - Space Gray - Unlocked
Michael M.
2 months ago
5/5

I purchased an iPhone 8 plus from BackMarket. Phone arrived in a condition consistent with that described. However, it became apparent quite quickly that there was a problem with the phone taking a charge. I contacted the refurbisher through the BackMarket website. They got back immediately with a r...

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Bridge Nikon Coolpix B700 - Black
Gordon P.
2 months ago
5/5

I was pleased to be able to replace my "broken" Coolpix B700 with the same model which is no longer available from regular suppliers. I think I received a brand new camera, unassembled and in its original packaging. The only thing missing was the lanyard for the lens cap and I had one from the pre...

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iPhone 8 64 GB - Gold - Unlocked
Alastair C.
2 months ago
4.4/5

Phone arrived quickly and was as described, in mint condition. Battery health was 88%, for a refurbished phone I would have liked it to have been 100%. It was for my wife and she’s very pleased with it. It’s an iPhone 8, it’s in great condition and she’s happy, so I am too!

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iPhone 8 64 GB - Gold - Unlocked
Zoe C.
2 months ago
5/5

We always buy refurbished phones but had no experience of Back Market. So it was with trepidation that we waited the arrival of our order of 3 phones. Ordered a mint condition iPhone 8 for my daughter to replace an old iPhone 6. The order arrived the next day and the phone was exactly as described. ...

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iPhone 8 64 GB - (Product)Red - Unlocked
Danny W.
1 month ago
5/5

Wow! What can I say. I am over the moon, well pleased! After researching the internet for about 2 weeks for my refurbished iPhone 8 I chose backmarket.co.uk as they were the best on price. I chose the vibrant red 64G in MINT condition. Today I have received the phone after just a few days & with con...

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iPhone 8 64 GB - (Product)Red - Unlocked
John T.
3 months ago
4.6/5

I was very hesitant about buying a refurbished phone especially as the description said it would be in mint condition. I needn't have worried, the phone arrived and, disregarding the non-Apple packaging, you wouldn't know it wasn't brand new all functions work very well. So very impressed.

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Galaxy S10+ 128 GB (Dual Sim) - Prism Black - Unlocked
Andrew S.
3 months ago
4.9/5

I was very concerned and Apprehensive about buying a Reconditioned phone but the cost of a new phone was crazy money . I bought a samsung s10 plus which was discribed as being in mint condition. And let me tell you it was 😊 came with a samsung charger and lead . The only thing missing was the pi...

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Galaxy S8 64 GB - Carbon Black - Unlocked
Vicky M.
Today
5/5

I was a little weary about buying a refurbished phone from a company I'd never used before but I took a leap of faith and was absolutely delighted with the phone I received. It looked brand new and works perfectly. I will definitely be buying from back market again in the future. Super chuffed x

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iPhone 12 mini 128 GB - Blue - Unlocked
Bram N.
2 days ago
4.6/5

First off I want to say that I didn't end up keeping the product despite the fact that I was super happy with it; both the service and the phone. I decided it was too mini for me, that's all. I do want to leave a review because Backmarket was what I expected from it. The phone arrived quick - 3 da...

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