Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life https://factory.backmarket.com/en-gb . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.
4.6/5

Average of 58 reviews from the past 6 months.

4-5 stars
92%
3-4 stars
5%
2-3 stars
3%
1-2 stars
0%
 MacBook Air   13.3-inch (Early 2015) - Core i5 - 8GB  - SSD 128 GB QWERTY - English (US)
Martyn R.
1 week ago
4.8/5

We are absolutely chuffed with our reconditioned MacBook Air 2015, it looks like new and super fast. It's pleasing on the eye, all in all a beautiful laptop. It came well protected in the post and delivery was on time. Linda & Martyn

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
 iPhone 8 Plus 64 GB   - Space Grey - Unlocked
Lesley H.
1 week ago
5/5

The phone was delivered well within the estimated timeline in spite of the current COVID-19 issues. I ordered an IPhone 8 Plus in ‘mint’ condition and it is perfect without a mark on it. Hard to believe it has not come direct from the manufacturer! I am absolutely delighted with the phone, the price...

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
 iPhone X 64 GB   - Space Grey - Unlocked
Nick M.
2 weeks ago
5/5

Absolutely brilliant service. Phone arrived promptly and in it’s original Apple packaging with all accessories. Everything, including the phone, was in mint condition, or what appeared to be mint condition as I couldn’t detect any signs of usage or wear whatsoever! You’d be bonkers to buy a new o...

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
MacBook   13.3-inch (Late 2009) - Core 2 Duo - 4GB  - HDD 250 GB QWERTY - English (US)
David B.
2 weeks ago
5/5

HiGreg. I'm new to apple OS but the Mac book seems fine and I'm well pleased and should I need similar items I know where to call. One thing odd is while Tech Market sent me a note offering additional guarantee for a good report and mentioning their service capability they didn't supply phone or ad...

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
 iPhone XS Max 64 GB   - Space Grey - Unlocked
Alejandro M.
Today
4.6/5

In general, I'm very happy with my new iPhone. Although in the description says that the screen is like new, it comes with a couple of little marks. The relation quality-prize is amazing as I have an almost new iPhone for the half of the prize. In my case the health of the battery is 95%.

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
 iPhone 8 64 GB   - Silver - Unlocked
Rupen K.
1 day ago
4.1/5

Decent condition and working fine. Early days. Have tried out most if not all functionalities. Battery life remains to be assessed as will happen over a few days. quick delivery and great communication. happy with product

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
 MacBook Air   11.6-inch (Early 2015) - Core i5 - 4GB  - SSD 128 GB QWERTY - English (US)
John D.
3 weeks ago
4.6/5

The online procurement process was excellent, communications clear and comprehensive. Physically the product was excellent when it arrived, in fantastic condition, even had a fully charged battery. Only issue was that it had an old OS version on an old file format installed. This meant that it co...

Quality-price ratio

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Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

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 Galaxy S9 64 GB (Dual Sim) - Midnight Black - Unlocked
Paul S.
1 month ago
4.8/5

The product was in mint condition as described, not a single mark or scratch. The delivery service was very good, the phone arrived the day after ordering. Very satisfied with the service offered by BackMarket. Highly recommended.

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
 Galaxy A3 (2017) 16 GB   - Black - Unlocked
Bryan B.
1 month ago
4.3/5

Hi Greg, The Samsung Galaxy A3 arrived here safe and well and on time as forecast by your carrier UPS. Very well packaged . All seems well with the phone (as advertised) at the moment, but still getting to know it. Impressed with your level of service and speed of delivery and happy to recommend y...

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
 iPhone 8 Plus 64 GB   - Gold - Unlocked
Leanne N.
2 weeks ago
4.5/5

Came within three days, the quality of the phone was so good it really looks like I went to but a brand new phone. I was given a different set of headphones to what I was expecting, but everything else was amazing!!! Definitely would recommend

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?