Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life https://factory.backmarket.com/en-gb . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.
4.4/5

Average of 847 reviews from the past 6 months.

4-5 stars
81%
3-4 stars
10%
2-3 stars
5%
1-2 stars
4%
iPhone 8 64 GB - Gold - Unlocked
Veronica A.
3 months ago
5/5

Bought an iPhone 8 refurbished. I bought the Mint condition option. It’s absolutely pristine as if it was brand new, very very happy with it. Came very quickly despite coming from France. Good communication throughout, couldn’t fault it.

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iPhone 8 Plus 64 GB - Gold - Unlocked
Eustya S.
3 months ago
4/5

Very pleased with this purchase. I ordered a 'very good' condition phone and frankly I can't see any cosmetic damage! After trailing through all the refurbished phone sites, this was by far the best price and quality for the iphone 8 plus . Have not had any issues with the phone so far, pleased to h...

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iPhone 8 64 GB - Space Gray - Unlocked
Katie H.
3 months ago
5/5

I am impressed with the price and quality of the product as well as the service I received. I did some looking around for a refurbished iPhone 8 and Back Market had the best price for one in “mint” condition. I had not heard of Back Market before so I looked at reviews on Trust Pilot and went ahead...

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iPhone 8 Plus 64 GB - Red - Unlocked
Gerald R.
5 months ago
5/5

Fantastic product and fantastic service! I ordered an iPhone 8 Plus on 13/04/20 and despite all the issues with Covid 19, the mint condition phone was shipped from Spain to Liverpool UK and was in my hands on the morning of 15/04/20. Tracking kept me informed every inch of the way. I stumbled acros...

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Galaxy S10+ 128 GB (Dual Sim) - Prism Black - Unlocked
Andrew S.
2 days ago
4.9/5

I was very concerned and Apprehensive about buying a Reconditioned phone but the cost of a new phone was crazy money . I bought a samsung s10 plus which was discribed as being in mint condition. And let me tell you it was ? came with a samsung charger and lead . The only thing missing was the pin...

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Galaxy A10 32 GB (Dual Sim) - Black - Unlocked
Andrew M.
1 week ago
4/5

The customer service and the delivery were great. However after a month the screen has started to malfunction. It is flickering, becoming unresponsive, and randomly opening applications and clicking buttons. The condition was described as 'Mint' so I would presume brand new components would have bee...

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Dell Venue 11 Pro 5130 10.8-inch Atom Z3795 - SSD 64 GB - 4GB AZERTY - French
Randeep G.
1 week ago
4.8/5

Arrived when on time and easy to track throughout. I expect more scratches as it’s refurbished and the condition was stated as “fair” Glad I went for a refurbished product now. Highly recommend. Thanks!

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Espresso machine Krups KP1000ES
Eva B.
1 week ago
4.8/5

I'm so pleased with the refurbished Nescafé Dolce Gusto Piccolo machine, it's in very good condition. Delivery was 4-5 working days as expected. Great email communication all around, you guys are great!

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Microsoft Surface Pro 5 12.3-inch Core M3-7Y30 - SSD 128 GB - 4GB
Jac B.
2 weeks ago
5/5

Excellent - This is a real bargain. I bought this for my daughter having bought two Sufrace Pro's new for my business previously - couldn't tell that this was refurbished. Super piece of kit at a brilliant price and with a warranty for peace of mind. I will recommend you whenever I get the chance.

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iPhone XS 64 GB - Gold - Unlocked
Marcus G.
1 month ago
5/5

Ordered a handset for our daughter so opted for one in very good condition & have to say we were not disappointed! Her phone arrived within 48 hours as promised & was in pristine condition for a refurbished phone! Thank you all for a fantastic service, one extremely happy customer!!

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