Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life /about-us . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.

4.4

Average of 2,748 reviews from the past 6 months.

4-5 stars
81%
3-4 stars
10%
2-3 stars
5%
1-2 stars
4%
iPhone 11 Pro 256 GB - Space Gray - Unlocked
Lorraine B.
2 weeks ago
5/5

I'm really happy about my iPhone 11 Pro. It is exactly what I wanted and Apple didn't sell it anymore. I would never have considered buying a refurbished model as I'm afraid of that kind of thing but a few friends persuaded me and I'm glad they did. I feel I've reused and recycled so that's good ...

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 iPhone XR 128 GB   - White - Unlocked
Mishka S.
2 weeks ago
4.6/5

Delighted with my phone so far! I bought an iPhone XR in 'Stallone' condition but it looked practically as good as new to me - I could see no scratches on the back and only the minutest fine graze on the front which is all but invisible unless you are really looking for it. The phone arrived within...

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iPhone XS 64 GB - Gold - Unlocked
Mezbah S.
4 weeks ago
4.6/5

I'm surprised by everything, Its the first time a bought a refurbished Iphone, the iPhone Xs 64 GB Gold in Mint condition : -The phone work perfectly, the body has no scratches, the screen looks like an original, the battery was at 92%, speakers work very well (some refurbished phones have poor qual...

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Galaxy S7 32 GB - Rose Pink - Unlocked
Jill F.
1 month ago
5/5

i am very pleased with my refurbished galaxy s7 mobile thanks. service also brilliant. it was listed as fair condition but i think almost perfect tbh. got a free genuine samsung fast charger plug and lead and sim tray removal tool with it so yes i would definately buy with you again. Jill

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iPhone XS 64 GB - Gold - Unlocked
Emmanouil S.
7 days ago
5/5

I am very happy about my iphone xs, everything works great,in very good condition and very fast delivery. It's the first time that I bought a refurbished iPhone, camed with new cable and plug, battery life 91 %, i would highrecommend Backmarket. Thank you guys continue the good job.

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iPhone 11 128 GB - Red - Unlocked
Jill O.
3 weeks ago
5/5

I’m really pleased with my new iPhone 11 from Backmarket. I researched the refurbished options and found this website had a good range of options and offered value for money. I chose a red phone in ‘good’ condition but I would say it’s ‘very good.’

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 iPhone X 64 GB   - Silver - Unlocked
Julianna L.
3 weeks ago
4.9/5

I ordered an IPhone X in good condition from the refurbisher Mazuma. Although it did have a few small, visible scratches on the sides the screen has no damage and it’s working like new. It also has 100% battery capacity which I’m the most happy about, it came with a new cable and plug and was packag...

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iPhone 11 128 GB - Black - Unlocked
Lekai L.
4 weeks ago
5/5

Bought an iPhone 11 for my wife and we are super happy with it. Absolutely deserves the 'mint condition' tag. The phone was pristine. Delivery was quick and kept well informed throughout the whole process. If you're having doubts over buying a refurbished phone, don't worry - it's a great way to get...

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iPhone 8 64 GB - (Product)Red - Unlocked
Rufus A.
1 month ago
4.6/5

At first glance at thought the reviews on back market were a little sus, but I thought I’d leave a review to sway anyone having doubts. Honestly don’t have a bad word to say about back market. Ordered an iPhone 8 in mint condition and arrived within 2 days. You wouldn’t know it was refurbished. W...

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iPhone 8 64 GB - Silver - Unlocked
Sharron B.
1 month ago
5/5

The 2 iphone 8's i got at Christmas for my daughter's were pristine. I always thought refurbished wouldn't be great but these are amazing they looked brand new and my daughter's couldn't tell the difference either. The price was great compared to a couple of other sites I searched so that was good a...

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