Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life /about-us . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.

4.5

Average of 9,411 reviews from the past 6 months.

4-5 stars
84%
3-4 stars
9%
2-3 stars
4%
1-2 stars
3%
Really pleased with iMac - it is like new. Matias wired keyboard provided, which to be fair is good keyboard just a shame it was wired and not bluetooth, but it was brand new and I'm sure there's far worse products that could have been provided. The Bluetooth mouse is more than adequate, again not ...
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Paul T. Bought: Galaxy S9 Today
5/5
My Samsung galaxy S9 arrived the day after I ordered it. I am a perfectionist, I examined it very closely, and very carefully from every angle, it is like a brand new telephone. I am very pleased with the service of this firm, and with the quality of the products that they offer. I was sceptica...
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Bruno R. Bought: iPhone 7 2 months ago
4.3/5
It’s an incredible iPhone 7 and I’m so happy with it. Several of my family members said while it may be a reconditioned Apple phone, you can hardly see any defects etc. It offers real value for money with great customer service. Well done Back Market!
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Sam H. Bought: iPhone 11 Pro Max 4 months ago
4.8/5
First of all, backmarket themselves are great. The format of the website and the protections they have for customers are excellent, and they really make you feel comfortable buying refurbished. Like a lot of others here, I’ll definitely buy my next phone through them when the time comes to replace t...
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Peter M. Bought: Galaxy S9 4 months ago
4/5
I bought a Samsung Galaxy S9 from 'cov tech ltd' for good condition which Back Market claims that the screen is like new. The phone came in an envelope with bubble wrap packaging and the screen came in with visible scratches but I was in desperate need for a phone and the tempered glass screen prote...
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Lorraine B. Bought: iPhone 11 Pro 5 months ago
5/5
I'm really happy about my iPhone 11 Pro. It is exactly what I wanted and Apple didn't sell it anymore. I would never have considered buying a refurbished model as I'm afraid of that kind of thing but a few friends persuaded me and I'm glad they did. I feel I've reused and recycled so that's good ...
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Mishka S. Bought: iPhone XR 5 months ago
4.6/5
Delighted with my phone so far! I bought an iPhone XR in 'Stallone' condition but it looked practically as good as new to me - I could see no scratches on the back and only the minutest fine graze on the front which is all but invisible unless you are really looking for it. The phone arrived within...
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Mezbah S. Bought: iPhone XS 6 months ago
4.6/5
I'm surprised by everything, Its the first time a bought a refurbished Iphone, the iPhone Xs 64 GB Gold in Mint condition : -The phone work perfectly, the body has no scratches, the screen looks like an original, the battery was at 92%, speakers work very well (some refurbished phones have poor qual...
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Lucia K. Bought: iPhone XS 1 day ago
4.1/5
I bought refurbished iPhone XS of the highest quality offered. It has some minor abrasions on three corners and the colour of the golden edges is worn out (probably not a major annoyance to many ppl) but I was expecting it to be spotless. Battery health was 100% that dropped down to 90 after one wee...
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Oliver clive B. Bought: iPhone 11 1 week ago
5/5
Perfectly refurbished but it is too big to carry in my sock (which is where I;ve been carrying my Mobiwire (Vodafone's cheapest mobile - £10) for the last 3 years and so I would like to return the iphone 11 and buy the (smaller) iphone 8.
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