Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life https://factory.backmarket.com/en-gb . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.
4.4/5

Average of 517 reviews from the past 6 months.

4-5 stars
83%
3-4 stars
9%
2-3 stars
4%
1-2 stars
4%
 MacBook Air   13,3-inch (Early 2015) - Core i5 - 8GB  - SSD 128 GB QWERTY - English (US)
Martyn R.
3 months ago
4.8/5

We are absolutely chuffed with our reconditioned MacBook Air 2015, it looks like new and super fast. It's pleasing on the eye, all in all a beautiful laptop. It came well protected in the post and delivery was on time. Linda & Martyn

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 iPhone 8 64 GB   - Gold - Unlocked
Veronica A.
4 weeks ago
5/5

Bought an iPhone 8 refurbished. I bought the Mint condition option. It’s absolutely pristine as if it was brand new, very very happy with it. Came very quickly despite coming from France. Good communication throughout, couldn’t fault it.

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 iPhone 8 Plus 64 GB   - Gold - Unlocked
Eustya S.
1 month ago
4/5

Very pleased with this purchase. I ordered a 'very good' condition phone and frankly I can't see any cosmetic damage! After trailing through all the refurbished phone sites, this was by far the best price and quality for the iphone 8 plus . Have not had any issues with the phone so far, pleased to h...

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iPhone 8 64 GB   - Space Grey - Unlocked
Katie H.
1 month ago
5/5

I am impressed with the price and quality of the product as well as the service I received. I did some looking around for a refurbished iPhone 8 and Back Market had the best price for one in “mint” condition. I had not heard of Back Market before so I looked at reviews on Trust Pilot and went ahead...

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iPhone 8 Plus 64 GB   - Red - Unlocked
Gerald R.
2 months ago
5/5

Fantastic product and fantastic service! I ordered an iPhone 8 Plus on 13/04/20 and despite all the issues with Covid 19, the mint condition phone was shipped from Spain to Liverpool UK and was in my hands on the morning of 15/04/20. Tracking kept me informed every inch of the way. I stumbled acros...

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Hair Dryer  Dyson Supersonic - Blue/Black
Catherine S.
2 days ago
4.8/5

Delighted with my own purchase of this hairdryer from Back Market, I bought a second one for my daughter. It was a little more expensive than the last one, but still excellent value. The speed of delivery is second to none: I ordered it in the afternoon and, to my amazement, she received it the next...

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 iPhone SE 32 GB   - Space Grey - Unlocked
Jesse R.
3 days ago
4.5/5

Great, clear and concise customer service from Back Market. Good communication from seller (including email and text updates). Product in good condition as described, with healthy battery life and all parts functioning. Very easy process from start to finish. Really happy with accessories that accom...

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 iPhone 8 Plus 64 GB   - Gold - Unlocked
Chloe T.
2 weeks ago
4.9/5

Was a bit skeptical buying from this site as I’ve never bought a refurbished phone before. It was very quick delivery. Not had any complaints about the phone from my mum yet, who I bought the phone for. I went for the “very good” condition; good quality for what you pay Would happily buy from thes...

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 iPhone 6S 32 GB   - Rose Gold - Unlocked
Mark T.
4 weeks ago
4.8/5

The phone arrived in France after a short postal delay. The phone was in excellent condition. It was a gift for my wife and she is very pleased with it. The case is in excellent condition and the battery shows 100%. The software needed updating which took a few hours to download. Refurbished phones ...

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Reflex Nikon D3400  - Black
Mark F.
1 month ago
4.8/5

Ordered a refurbished Nikon DX3400 on Thursday - arrived early morning the following Monday with UPS. Quality classed as “Good” and was as expected - perhaps better. Very impressed with service, delivery speed and aesthetic quality of the camera. Would not hesitate to use Back Market again.

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