Refurbished price:£458.00
Versus £1,093.99 new

Battery
4.6/5
Lens & Camera
4.6/5
Shipping
4.8/5
Accessories
3.9/5
Packaging
4.7/5
Overall performance
4.8/5
Appearance
4.8/5
Reviewed 06/04/2026, United Kingdom.
This is my second phone I've purchased from backmarket (my previous one I dropped 🙃). I am extremely impressed with the service - the phone was delivered within days and the communication and care is on point. I'm a huge believer of trying to do better and be kinder to the planet and animals, having a service where I can purchase a second hand phone that is still usable and great quality brings me great joy and satisfaction. Thank you backmarket I hope you're around for a very very long time. Laura
Condition
Fair
Purchased
24/03/2026
Reviewed 22/03/2024, United Kingdom.
Was a bit skeptical of ordering but reading the reviews persuaded me and it’s the best decision I’ve made ordered the iPhone 11 in fair condition and there’s just one tiny scratch on the back of the phone other than that it’s immaculate 100% batter health and come with a box which was a bonus as that wasn’t stated overall very very happy with my purchase will deffinatly be ordering in the future
Condition
Fair
Purchased
21/03/2024
Reviewed 13/04/2026, United Kingdom.
Supplied in a timely manner. The phone provided was in a great condition. No complaints. Will be happy to purchase again in the future.
Condition
Excellent
Purchased
04/04/2026
Reviewed 29/04/2026, United Kingdom.
Device is in good condition but there are some scratches on screen which shouldn't be ..but i install screen protector but with necked eye it is visible.
Condition
Excellent
Purchased
17/04/2026
Reviewed 05/04/2026, United Kingdom.
It is as described on the website. Phone even came with a screen protector already installed. Battery has been good so far.
Condition
Excellent
Purchased
27/03/2026
Reviewed 27/04/2026, United Kingdom.
I was disappointed by my recent experience, as I've used BackMarket before with good results. This time, the phone arrived without having been factory reset, and with somebody else's functioning SIM card still in it. Worse still, after I'd set up the phone I discovered that one of the camera lenses was internally smudged and dirty, creating large grey/brown blobs on any photos I took. When I got in touch with customer support they were not very helpful, and didn't offer a replacement or repair. I've sent the device back through a pre-paid DHL Express delivery (again, not very convenient as I had to print the label myself and there are no drop off points within miles of where I live), and am now awaiting a refund. I've since ordered a similar used model from a competitor and am not likely to return to BackMarket again in the future.
Condition
Fair
Purchased
18/04/2026
Reviewed 27/03/2026, United Kingdom.
Fantastic product and fantastic service as always
Condition
Excellent
Purchased
11/03/2026
Reviewed 06/05/2026, United Kingdom.
Phone was in great condition and working perfectly. Arrived a couple of days later than the originally advised date.. courier to blame?
Condition
Fair
Purchased
23/04/2026
Reviewed 26/04/2026, United Kingdom.
Looks brand new,works perfectly no marks and no problems.
Condition
Excellent
Purchased
10/04/2026
Reviewed 30/04/2026, United Kingdom.
Condition
Excellent
Purchased
02/04/2026