Public factory ltd

Seller reviews, items and info

Approved seller with 4.1/5 Stars ratingTrusted on Back Market for 1 year

Overall rating

131 verified reviews

Rating details

  • Battery

    3.7/5

  • Lens & Camera

    4.3/5

  • Shipping

    4.6/5

  • Accessories

    4/5

  • Packaging

    4.4/5

  • Overall performance

    4.1/5

  • Appearance

    4.1/5

Reviews

  • El T.

    Verified purchase

    Reviewed 04/05/2026, United Kingdom.

    Order process was easy, delivery time and date on time, laptop exactly as described - plus got a surprise benefit (it is also Touchscreen).

    Dell Latitude 5420 14-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 512 GB QWERTY - English

    Condition

    Excellent

    Purchased

    25/04/2026

  • Stephen M.

    Verified purchase

    Reviewed 09/12/2025, United Kingdom.

    Having received my Dell 5420, my first impressions were that recycling could be the way to go. The device works well and looks almost new, albeit a few wear and tear marks around the charging ports. However, as I paid the extra for 'excellent' condition, I was expecting fairly good quality, so was quite surprised to find the PSU in a bit of a grubby state! It looks like it has had a sticky label on it at some point, with the cable also a little tacky. Sticky label remover, which I've used it in the past, would easily have sorted out this minor issue and so it was a shame that this small detail was overlooked. Also still waiting for a response to my question over my Breakage + Liquid Damage Insurance. Otherwise a nice device at a better than new price and nice to be doing something good for the planet.

    Dell Latitude 5420 14-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 512 GB QWERTY - English

    Condition

    Excellent

    Purchased

    28/11/2025

  • Steve D.

    Verified purchase

    Reviewed 10/11/2025, United Kingdom.

    It arrived quickly and looks totally brand new. Not a mark on it. Works brilliantly and loaded with win11 pro. Very fast and battery life is absolutely fine. I'm very happy and the service had been excellent.

    Dell Latitude 5420 14-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 512 GB QWERTY - English

    Condition

    Excellent

    Purchased

    26/10/2025

  • Andrew M.

    Verified purchase

    Reviewed 29/03/2026, United Kingdom.

    First delivery, battery not functioning. Returned and replacement received quickly within 2 days of receipt by vendor. Replacement functioning well.

    Dell Latitude 5420 14-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 512 GB QWERTY - English

    Condition

    Excellent

    Purchased

    16/03/2026

  • Q S.

    Verified purchase

    Reviewed 08/07/2026, United Kingdom.

    Was well packed came with the Dell charger all in excellent condition. Also runs smoothly. Been using it for about 2 weeks not had any issues yet.I'll be recommending to anyone that wants a like new laptop to try Backmarket

    Dell Latitude 5420 14-inch (2021) - Core i7 - Gen 11 (G) - 16GB - SSD 256 GB QWERTY - English

    Condition

    Excellent

    Purchased

    22/06/2026

  • Tracy D.

    Verified purchase

    Reviewed 25/12/2025, United Kingdom.

    Described as Fair condition but I thought it was in excellent condition, fantastic laptop, exactly as described, really pleased with everything about my experience with this company, would definitely use again

    Dell Latitude 5420 14-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 512 GB QWERTY - English

    Condition

    Fair

    Purchased

    09/12/2025

  • Wayne R.

    Verified purchase

    Reviewed 11/06/2026, United Kingdom.

    Hi, the computor is top notch thankyou, works great. However, since I was giving it as a present, I paid for "good condition and overall it was mint. The problem was a lot of scratches to the left of touchpad probabally from putting drinks on. I can cover it with a couple of little stickers but it lets it down quite a bit. After chatting with girlfriend, we decided not to send it back, it works beautifully....😊

    Dell Latitude 5520 15-inch (2020) - Core i5-1135G7 - 16GB - SSD 256 GB QWERTY - English

    Condition

    Good

    Purchased

    08/06/2026

  • Cleopatra T.

    Verified purchase

    Reviewed 16/01/2026, United Kingdom.

    When I first got it delivered it was in poor condition even though I paid for excellent condition; keyboard was beyond dirty with crumbs and hair on it, the dell sign was scratched up, my screen when turn on had small white Spots. I then got it replaced and the laptop looks alright but the dell sign was still scratched up. Since this is my first experience with back market this has solidified my decision of just buying something new instead.

    Dell Latitude 5420 14-inch (2021) - Core i5-1145G7 - 16GB - SSD 256 GB QWERTY - English

    Condition

    Excellent

    Purchased

    26/12/2025

  • Alex B.

    Verified purchase

    Reviewed 15/10/2025, United Kingdom.

    Spot on - laptop is in mint condition. If I didn’t know it I wouldn’t have thought it was second hand! If I ever need another one I know where I’m getting it from.

    Dell Latitude 5420 14-inch (2021) - Core i5-1145G7 - 16GB - SSD 256 GB QWERTY - English

    Condition

    Excellent

    Purchased

    12/10/2025

  • Nicholas S.

    Verified purchase

    Reviewed 14/06/2026, United Kingdom.

    Device was all ok except a detached pointing stick. Didn't seem worth it to return for replacement.

    Hp EliteBook 840 G8 14-inch (2021) - Core i5 - Gen 11 (G) - 16GB - SSD 512 GB QWERTY - English

    Condition

    Excellent

    Purchased

    02/06/2026

13 products

Seller registration number

15087185

Trade register number

15087185

Legal address

Public factory ltd18 Regna CloseRainhamRM13 9FQUnited Kingdom

Seller's country of origin

United Kingdom