PhonesDirect.com

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Overall rating

15,886 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Ann B.

    Verified purchase

    Reviewed 08/07/2025, United Kingdom.

    First time using this website recommended by my daughter and I will definitely visit again. Totally happy with my refurbished iPhone 14, excellent condition, easy to use and the whole buying and trading in process was great! Thank you x

    iPhone 14 128GB - Purple - Unlocked

    Condition

    Excellent

    Purchased

    25/06/2025

  • John H.

    Verified purchase

    Reviewed 12/05/2025, United Kingdom.

    Another brilliant purchase from a really good company providing refurbished tech. My iPhone 13 Pro Max looked like it had come straight from the factory. Pristine, all working and such speedy delivery. Cannot recommend Backmarket enough.

    iPhone 13 Pro Max 128GB - Graphite - Unlocked

    Condition

    Good

    Purchased

    01/05/2025

  • Shane B.

    Verified purchase

    Reviewed 12/01/2026, United Kingdom.

    Exactly how it was described as new condition very quick delivery great customer service very very pleased

    iPhone 15 Plus 128GB - Black - Unlocked

    Condition

    Premium

    Purchased

    26/12/2025

  • Paul D.

    Verified purchase

    Reviewed 23/02/2025, United Kingdom.

    My wife needed a new iphone as her old one had packed up, I have never bought a reconditioned phone before so this is my first time using Backmarket, I chose the iphone 13 pro max, and decided to use the staff pick of good, I was naturally apprehensive about it. The phone turned up the next day and I was blown away by the condition, very hard to see any marks on it whatsoever, so happy with it that I am now about to order a Pixel 8 Pro for myself, again in good condition, fingers crossed it will also be superb. Big thank you to Backmarket and will defineately recommend you to others.

    iPhone 13 Pro Max 256GB - Alpine Green - Unlocked

    Condition

    Good

    Purchased

    13/02/2025

  • Daniella J.

    Verified purchase

    Reviewed 20/02/2025, United Kingdom.

    I was honestly a bit sceptical about purchasing a refurbished phone...but I needn't have been!! The whole process was easy & efficient. Delivered on time & the packaging was very good. The phone itself was exactly as described if not better. Battery is good, no scuffs or marks. So far the phone is working perfectly & I have a very happy daughter who's over the moon with her iPhone 14 Pro

    iPhone 14 Pro 128GB - Gold - Unlocked

    Condition

    Excellent

    Purchased

    18/01/2025

  • Jan H.

    Verified purchase

    Reviewed 06/02/2025, United Kingdom.

    First time buying a refurbished phone, definitely won't be the last time! Chose a 'Good' condition iPhone 11 and it is absolutely immaculate, not a mark on it! Delivered within 2 days, beautifully packaged in a new box with new charging cable. Fantastic job Back Market! Feeling really good about helping the environment and you have certainly helped my bank balance.

    iPhone 11 64GB - Black - Unlocked

    Condition

    Good

    Purchased

    23/01/2025

  • Vicky D.

    Verified purchase

    Reviewed 05/01/2025, United Kingdom.

    Over the moon with my purchase ordered it and was delivered the next day being a pensioner was a bit apprehensive in transferring all my information from my iPhone 8 but I should not of been did everything myself no help needed as for my new. Refurbished iPhone 12. Was in perfect condition lovely colour and what value for money would highly recommend back market great service many thanks

    iPhone 12 128GB - Purple - Unlocked

    Condition

    Good

    Purchased

    27/12/2024

  • Layla J.

    Verified purchase

    Reviewed 31/12/2024, United Kingdom.

    absolutely perfect!! i ordered the iphone 12 pro in good condition and there are ZERO faults. the phone feels as if it’s brand new; it’s not slow, battery life is as it should be and there are no visible scratches to the eye!! i was sceptical ordering refurbished phones but this has definitely changed my view on this. no complaints!! 10/10

    iPhone 12 Pro 128GB - Gold - Unlocked

    Condition

    Good

    Purchased

    28/12/2024

  • Sophia M.

    Verified purchase

    Reviewed 21/10/2024, United Kingdom.

    OMG, this is such a bargain! I ordered iPhone 13 pro max in good condition and to my surprise it came in actually mint condition. It’s like brand new as if it just came out of its sealed factory packaging! My daughter is over the moon as it is her birthday present. Back Market stays my number 1 choice for buying refurbished devices. Thank you!

    iPhone 13 Pro Max 128GB - Graphite - Unlocked

    Condition

    Good

    Purchased

    18/10/2024

  • Cieran H.

    Verified purchase

    Reviewed 26/04/2026, United Kingdom.

    iPhone 15 Pro Max Excellent phone, arrived with very minor scratches around the camera bump (lenses are fine) but no other issues. So as described basically. Great cameras and despite being 2 years old it still has all day battery life for heavy use. Very happy with this purchase

    iPhone 15 Pro Max 256GB - Black Titanium - Unlocked

    Condition

    Good

    Purchased

    16/04/2026

188 products