Customer reviews

I have been buying my phones and for my while family from Backmarket for years now. Each time, the phone I receive is better than expected and could easily be mistaken for brand new. The condition of every phone is great and the battery life on them is as good as new phones. I will continue to support this site. Not only are they helping the planet, they also help me save lots of money.

Item looks unused and brand new. Well packaged and a great price. This is the second time I have used Back Market. Great service and prompt delivery. Used Tech at great prices and in great condition. I highly recommend. Keep up the good work guys

Came super quickly, came in the original apple box with the charger and all papers. The box was the most damaged part with a big dent in the side and few scratches. The iPhone itself was almost COMPLETELY scratch free, no chips, cracks or anything. The only thing was the tiniest crack on the flash light which i realized a week after (so im not 100% sure if this was my fault or if it was there from the beginning). I got the phone in excellent condition which is was. Definitely no different to buying a brand new phone. It works completely fine and saved a good deal of money. Not to mention the impact a new phone would have had on the environment. I cannot recommend back market enough. I felt safe with my money and never thought I was being scammed. The assurance that the phones are checked and “restored” via a different company shows that you are getting a good quality. I saved almost £200 on the iPhone 14 and when i say it’s good as new. I made I wouldn’t have been able to tell the difference between this phone and a new phone.

After three months of use, I'm genuinely impressed with the product's quality! It arrived in excellent condition with a 100% battery, recently repaired with genuine Apple parts. While it took some time for the phone to adapt to my user habits, we've formed a great bond. Really thrilled to create more memories with it! 😊

I never doubted the quality or the specs nor have I any complaints about the delivery time. the hand piece is of the good looks, feel and no unpleasant marks a great buy.currently in use in Africa no complications or issue due to high regional temps and rain fall. You have live d up to your promise on a quality product sold.

I can honestly say that the service from start to finish was fantastic. This was the first time I've used Backmarket and I'm happy to recommend them to anyone considering purchasing quality tech at excellent prices. The phone (Samsung galaxy S23+) is amazing, it arrived on time and was boxed securely, the phone looks band new with absolutely no signs that it had ever been used before. I would definitely use this service again. hanks Backmarket.

Phone was delivered on time but it was a wrong colour that was sent. I ordered a grey colour but received a sky blue colour.

I had this phone in ‘excellent condition’ it arrived really quickly (much quicker than I was told) It appears never to have been out of the box! It is immaculate. I’m so pleased with it. This is the 3rd time I’ve used backmarket and each time have been massively impressed.

when i first got the phone i couldn't get the charger in the charging port, i didn't want to force it it in case i broke it. On further inspection there was a piece of paper in there. I did manage to get it out but this has not left me with a lot of faith with the phone (which so far is working fine).