V-TECH E-COMMERCE LTD's customer reviews

Phone arrived well packed and quickly. Despite doing my research I wasn’t sure what to expect in terms of the condition however the battery was at 100%, everything works as it should and there are no scratches or marks on the phone - if it had arrived in an Apple Box I would have thought it had come straight from the Apple Store. Three weeks on and all is going well with the phone, thank you!

I ordered an iPhone 12 in excelent condition. Arrived without scratches, defects and 100% battery health. Would recommend this seller. There are also no notifications about non-original spare parts. The charging cable that came with the phone is slightly bent at the end of the wire, in general I think that it is not original... but I think there is nothing wrong with that. Lens is excellent as well. The packaging was good, worse than the original but great for a refurbished product. The only thing is that I waited a very long time after ordering for confirmation of arrival. There is no button to confirm the order, so you have to wait. I don’t know how long I waited, but I received the phone on May 8th, and I ordered it on the 6th, and for a week I looked at the status of the order to write a review and did not wait. After two weeks I can do it, but this is the fault of the marketplace and not the seller. Excellent as ordered! Thanks!

Bought the phone in excellent condition, apple pay was not working, sent the phone back for repair or replacement. Policy says it takes 3 days, it's been over a week and I've not heard anything back from the seller

So glad I bought this! First time using back market. Phone in perfect condition (paid for best option and was cheaper than the 'good' option listed). Phone is new, basically. Great phone, great price. Highly recommend

When my phone arrived I was so excited, because it looked like it was brand new and in its lovely box. I’m getting used to the fact the battery only charges to 85%, but that’s no hardship, and it seems to be holding its charge well. I can’t comment on the dual sim aspect yet, but I’m going overseas soon, so that will be the perfect opportunity to check out everything. Excellent condition, not a scratch to be found anywhere, and as I said, I could swear it’s brand new, based on the packaging and appearance when it arrived. Super fast service too, it seemed like I ordered it on one day and it arrived the very next day, so I couldn’t be happier. 😊

the phone so far( 3 weeks In) has been excellent. would never know it's not a brand new phone and my daughter has had no problems with it so far . it was quite nice it came in a plain generic box as my daughter had no idea we had got her an iPhone 12 untill she had actually opened the box .

The quality of this phone is excellent and more than I anticipated. Delivery was fast and secure and the price was great too. Very easy to transfer data and set up for someone like me who is a bit of a technophobe. Warranty matched what was being offered by other retailers on new phones. Received just before a holiday so hadn't read all the instructions or aware of the full versatility of this phone...a bit of learning and discovery along the way. A great and positive surprise was the 'erase' feature on the photos that I didn't know was on this phone. Picture quality great. I would thoroughly recommend, and have recommended Black Market to others and I would use them again in the future.

Opted for an iPhone 12. It arrived within a couple of days and was as described. They took my iPhone 7 and the sum agreed for that was in my bank within 3 weeks. Would recommend to others and would certainly use Backmarket again.

Really lovely phone and in excellent condition, sevive was good and fast There really is only one small problem and that’s when I have incoming calls and chats it only rings once so if I’m not within range I miss it. Iv been hanging on to see if it sorts itself and really wondered if I wasn’t doing everything I should be as I’m not really great on these sort of things. Just to say I dealt with this company a couple of years ago when I bought my first phone from them and didn’t have any problems at all

The phone looks clean and well-maintained in appearance, but the battery — although it shows 100% health — is not genuine and performs poorly. After 10 days of use, this is the only issue I’ve noticed so far: the battery is not original. I hope the other replaced parts, if any, are not like the battery.